Customer Service Manager
Resume:
KOMI P. KALEVOR
Vancouver, WA
***********@*****.***
OBJECTIVE
To obtain a position at a reputable Institution/Organization where I can use my acquired knowledge, skills and
experience to add value and exceed expectations.
SUMMARY
Motivated individual with excellent interpersonal, analytic and customer service and communication abilities. Able to forge
and maintain relationships with the public and manage critical path for all assignments. Outstanding reputation, combined
with recognition as a creative problem-solver.
QUALIFICATIONS
Ability to establish and maintain Problem solver Accomplished facilitator
positive client relationships Physically strong and Maintains confidential
Demonstrated ability to inspire tolerant work ethic information
and motivate Excellent verbal and written Conflict Resolution ability
Strong interpersonal skills communication skills and determination
ACCOMPLISHMENTS
Communication Skills and Education
• 20 years experience as project/program manager, underwriter and loan officer.
• Over 10 years’ supervisory experience and knowledge of assisting, facilitating and interpreting complex
program regulations and legal documents.
• Certified Low-Income Housing Tax Credit, CDBG and HOME Program financial analysis.
• Certified Project Manager.
• Proven ability to succeed in a constantly changing policy and funding environment.
• Excellent work ethic, dependable, friendly and approachable and above all, honest.
• Possess working technical skills, including Microsoft Outlook and PC’s internet and email usage.
• Accustomed public speaker with ability to present technical information to large groups of people.
• Successful track record of developing complicated projects that balance schedule and budget constraints
with important social goals
• Recipient of “Persistent Quality Performance” and numerous “Hat’s Off” awards.
• Academic Degrees in Business Administration and Finance.
Compliance/Audit and Program Management
• Demonstrated ability to handle and resolve conflicts in an effective manner
• Working Knowledge of securing a facility or a premises
• Ability to respond quickly in urgent situations
PROFESSIONAL EXPERIENCE
Federal Home Loan Bank of Seattle Oregon Housing and Community Services
Seattle, Washington, 12/2012-3/2014 Department, 6/1992-1/1998
Assistant Vice President/Compliance Manager Tax Credit Program Manager, Salem, Oregon
City of Portland Housing Bureau Oregon Housing and Community Services
Portland, Oregon 7/2010 – 4/2012 Department, 6/1991 -6/1992
Senior Program Manager Grant Accountant, Salem, Oregon
Portland Development Commission Chemeketa Community College 1989 to 1991
Portland, Oregon 11/2003-6/2010 Budget Analyst, Salem, Oregon
Dev. Finance Manager, Housing Director
Portland Development Commission Key Bank of Oregon 1988 - 1989
Portland, Oregon 1/1998 – 11/2003, Credit Analyst/Customer Service, Portland, Oregon
Finance Coordinator/Underwriter
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