Consultant / Program Manager

John C. McHugh

**** **** **** **** (c) ***********@*****.***

Atlanta, GA 30338 678-***-****

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Summary

A Senior Consultant/Program Manager experienced in Transitions, Operations,

Technology Delivery, Project Management, Outsourcing, Process Design, and

Vendor Management. Proven ability to develop and execute strategic

initiatives by planning and implementing creative solutions.

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Core Competencies

Budgeting & Mediating/ Problem Strategic Planning

Planning Motivating Solving

Client Management Operations Process Design Vendor Management

Management

Contract Review People Management Setting Goals Vendor

Review/Selection

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Professional Experience

Consultant 2007

-2013

- Independent Consultant for Bank of America (via Rose International)

2012-2013

- Independent Consultant for Bank of America (via Zero Chaos)

2007-2011

Program Manager/ Project Manager /Change Lead - Responsibilities

. Manage workplans and project managers utilizing SIX SIGMA and ECMS

protocols for successful project deployment and execution

. Established routines such as weekly meetings, work plans, budget

reviews, executive updates, issue management & remediation, periodic

risk assessments, and testing reviews

. Prepare/present status updates to executives and/or clients for the

purposes of ensuring project transparency throughout project life

cycle by collaborating with project team members

. Establish/manage SharePoint sites for project archive

. Manage budgets to plan: Identifying budget risks, associated

mitigation plans, regular budget reviews (budget vs. actuals), and

negotiate vendor pricing

. Liaison with Control Partners (Legal, Compliance, Communications,

Finance, Sales, and Marketing)

. Other responsibilities: Coaching, mentoring, documenting key

decisions, facilitating weekly meetings and testing calls,

identifying/tracking project risk, and keeping business partners

updated on project status

Assignments / Key Accomplishments

. Project Lead/Liaison on OCC Article VII Independent Foreclosure Review

Program 2012-2013

- Coordinated efforts between Independent Consultant (Promontory) and

Bank Executives & Control Partners

> Key Accomplishment: Managed all activities related to Risk

Mitigation between the organizations

. Program Manager, Pace-2-Pierce Employee Benefit Reporting Conversion

2010-2011

> Key Accomplishment: Analysis of current and future state

environments

. Change Manager, Operations Consolidation / NFS Conversion to Merrill

Lynch 2010

> Key Accomplishment: Successful Site Call Center Consolidation on-

time and on-budget

. Change Lead, LaSalle Transition - Front Office Portfolio Assessment &

Trust Tax Conversion 2009

> Key Accomplishment: Executed Front Office Assessment and

Transition Plan

> Key Accomplishment: Developed/Implemented historical data strategy

(Historical Data & Tax)

. Operations Portfolio Lead - Preferred Services (Call Centers)

Investment Day One (ID1) 2008

> Key Accomplishment: Implemented Operations Platform and Management

Routines for newly

created Call Center platform/business

. Change Lead for Historical Data Application Deployment - US Trust

Transition 2007-2008

> Key accomplishment: Implemented historical data strategy under

budget & created on-line data retrieval application for legacy

associates to mitigate transition plan gap

Program Manager - AST Capital Trust Company

2006 - 2007

Phoenix, AZ (Acquired by Wilmington Trust Company in 2008)

Notable Accomplishments

. Managed integration of $18 billion of assets under administration for

the combined company post merger

. Renegotiated contracts resulting in excess of $100,000 in annual

savings

. Enhanced new employee applicant screening & interview process, and

restructured employee referral program reducing turnover by half

. Restructured Revenue Sharing department resulting in a 98% collection

rate for ninety day receivables, while enhancing both internal

reporting & client reporting, and enhancing client experience

. Conducted due diligence review of alternative Trust Accounting

platforms

. Managed System roll-out of newly created TPA on-line cashiering

application for participant and plan distributions. Included the

development and implementation of weekly management reporting

Program Lead - INVESCO National Trust Company

2004- 2006

Atlanta, GA (previously AMVESCAP National Trust Company)

Notable Accomplishments

. Negotiated $100,000 in fee concessions with audit firm and other

service providers

. Managed transition of Trust Company from AMVESCAP to INVESCO

Institutional platform

. Implemented vendor fee concessions reducing expenses by $2 million

. Managed launch of a $5.2 billion collective fund sub-advised by AIM

Investments creating long-term financial benefits for organization

. Created centralized risk management function with internal counsel

inclusive of Disaster Recovery Planning, the OCC Exam, the internal

audit, SAS70, the production of the trust annual financial statements,

and all aspects of client and fund tax reporting (5500, K-1s, etc.)

Prudential Financial

1992 to 2004

Atlanta, GA (Prudential Bank & Trust Company)

Transitional Management Lead for Lending, Institutional Retirement &

Personal Trust, and the Alliance Account

. Provided leadership for Operations and Systems management of

approximately $3 Billion in assets (Institutional Trust - $650

million, Personal Trust - $375 million, and the Alliance - $2.2 B)

. Liaison with external counsel for drafting, negotiating, and executing

3rd party contracts

. Managed third party consultant (PriceWaterhouseCoopers, ADS,

Paragon, etc.) engagements for conversion and organizational

restructuring to meet planned target dates within budgetary

limits

. Led Deposit, Lending, and Treasury Operations; Institutional Trust

Administration; and Business Systems Analysts through transition and

redesign periods during the Bank's reorganization

Notable Accomplishments

. Developed/Executed exit strategy for Bank's Institutional

Retirement business by working with outside Law firms, Wachovia

Bank, US Bank, State Street Bank, and Reliance Trust Company

. Coordinated the request for proposal (RFP) process and the vendor

selection initiatives to outsource the Bank's home equity business to

PNC Banks Consumer Loan Servicing Center resulting in the Bank's

return to profitability

. Designed, implemented, and managed system enhancement initiatives for

the Alliance Account resulting in a paperless processing environment

for the Alliance Account Call Center

. Negotiated $500k in contract savings with Internal/External providers

the 2003 Alliance budget

. Negotiated internal service contracts resulting in $500k annual

recurring Trust revenue

. Developed/implemented a Middle office for Personal Trust to enhance

service model

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Education / Licenses / Special Honors

Loyola College, Baltimore, Maryland -Bachelor of Arts, 1992 /

Cannon Trust School - Administration I & II / Licensed Real Estate Agent

- Atlanta, GA

Recipient of the 2001 Prudential Financial Chairman's Award for Innovation

and Excellence

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