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Customer Service Assistant

Scotch Plains, NJ
April 29, 2014

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Dilini Samarasinghe

*** **** ****** ******

Roselle Park, NJ 07204



Horizon Blue Cross Blue Shield (From 07-2008 to 03-2013)

Newark, NJ

Dental Claims Specialist

. As a mission critical team member, responsibilities included, resolving

dental, orthodontic claim issues and system messages by taking necessary

corrective actions to complete adjustments.

. Obtaining additional information needed to process claims through

original correspondence, automatic development letters or direct contact

with the provider and/or subscriber.

. Examining EOBs to determine primary and secondary liability; and

calculate benefits payments.

. Other responsibilities were Project managements of various time-sensitive

dental projects and meeting deadlines for member satisfaction.

. Performing other administrative duties incidental to the Dental

department operations as required by management while collaborating with

team players.

Kris International (From 09-2006 to 11-2007)

Chamblee, GA

Customer Service/Assistant supervisor/Team


. Supervisor for floral department/gourmet coffee counter/breakfast and

lunch buffet in a fast paced environment.

. Providing exceptional customer service in challenging situations.

. Handling multiple job positions as required so the business is run


. Taking pride in my responsibility for the company's growth and reputation

were essential factors of motivation.

Aruna Pulijaal, MD., F.A.C.C. (From 09-2005 to 04-2006)

Staten Island, NY

Medical Office Assistant

. Running the front desk and assisting the physician that included

preparing, updating and filing patient records.

. Scheduling appointments, composing dictated letters in timely and

accurate manner.

. Preparing the patient for physician by weighing, EKG set up and

maintaining treatment rooms, assisting during examinations while making

sure the patients are treated kindly and promptly.

. Patient satisfaction and attention to detail were extremely important in

this position.

Library at CSI/continuing education department at college of

Staten Island (From 09-

2001 to


College Assistant/Work Study Student

. Office assistant/Library assistant duties.

. Using appropriate systems to locate and retrieve books, Periodicals and

newspaper articles, dispatching those time sensitive materials to

institutions around the United States.

EDUCATION: Bachelor's Degree in English Literature. GPA: 3.0

SKILLS: Microsoft office, TPX, IBM LATRON system, Trello, Sharepoint

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