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Administrative Assistant Customer Service

United States
13.00 hourly
April 29, 2014

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Janice Baty

**** ****** **** #***

Houston, Texas 77060



To obtain a challenging position in a dynamic and energetic company as a Administrative Assistant.

Excellent customer service and phone etiquette with 15 years experience.

Work Experience:

Patient Access Rep II

Memorial Hermann Hospital (Houston, Texas)

March 2011 to November 2013

Patients check in / out, set appointments, verify insurance and obtain referrals. Collect payments, post

payments and daily bank deposits. Called, faxed and electronically send prescriptions. PBX operator,

direct callers to the appropriate department s, greet patients, sort and send out mail and schedule medical

test. Enter and review accurate billing information into medical records and transmit claims.

Administrative Assistant

Scott & White Hospital (Temple, Texas)

April 2009 to February 2011

Order / stock supplies, verify insurance and precertification prior to procedures. PBX operator (10 lines),

patient check in/out, received / return to patients and documenting provider medical notes.

Traveling Medical / Administrative Assistant

Medical Screening Clinic (Pasadena, Texas)

January 2006 to April 2009

Traveled from Mississippi, Louisiana and Texas to clients for occupational medical testing (annual & pre-

employment physical). Random drug testing (urine, blood and hair), mask fitting, breath alcohol, vision,

and hearing exams. Weekly equipment check on instruments and machines and submitting reports to

clients for business records. Provided billing statements to clients, input data into patient electronic charts

and assist in outstanding collections.

Office Manager

Patricia Janki, MD (Houston, Texas)

September 2002 to February 2006

Supervised a staff of 15, scheduled appointments, make bank deposits, submit claims, develop and

implement office policies and procedures, generate inventory records and provide educational material for

patients. Hire, terminate and train staff, maintain medical records and reconcile account information.


Medical Assistant

Texas School of Business (Houston, Texas)

January 2002 to September 2003

General Studies

Forest Brook High School (Houston, Texas)

September 1988 to June 1992


03/2011 Athen Collector

02/2011 Medisoft

02/2011 Logician EMR

02/2011 Centricity EMR

01/2011 CPR / First-Aid / AED

07/2004 CMI Breath Alcohol Instructor & Tech

01/2004 SAMI Drug Collection Tech.

01/2004 Advance PFT / Ergonomic Testing

08/2004 CEP X-Ray Tech (hardship)

02/2006 Psychemedics DNA Collection Tech

07/2004 Cross Country University Medical Coding and Billing

Additional Knowledge:


Imaging Scan

Acrobat Capture

ID Scan


Microsoft Word




Microsoft Word



Resource Scheduler



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