Administrative Assistant Customer Service
Resume:
Janice Baty
Houston, Texas 77060
*************@*****.***
Objective:
To obtain a challenging position in a dynamic and energetic company as a Administrative Assistant.
Excellent customer service and phone etiquette with 15 years experience.
Work Experience:
Patient Access Rep II
Memorial Hermann Hospital (Houston, Texas)
March 2011 to November 2013
Patients check in / out, set appointments, verify insurance and obtain referrals. Collect payments, post
payments and daily bank deposits. Called, faxed and electronically send prescriptions. PBX operator,
direct callers to the appropriate department s, greet patients, sort and send out mail and schedule medical
test. Enter and review accurate billing information into medical records and transmit claims.
Administrative Assistant
Scott & White Hospital (Temple, Texas)
April 2009 to February 2011
Order / stock supplies, verify insurance and precertification prior to procedures. PBX operator (10 lines),
patient check in/out, received / return to patients and documenting provider medical notes.
Traveling Medical / Administrative Assistant
Medical Screening Clinic (Pasadena, Texas)
January 2006 to April 2009
Traveled from Mississippi, Louisiana and Texas to clients for occupational medical testing (annual & pre-
employment physical). Random drug testing (urine, blood and hair), mask fitting, breath alcohol, vision,
and hearing exams. Weekly equipment check on instruments and machines and submitting reports to
clients for business records. Provided billing statements to clients, input data into patient electronic charts
and assist in outstanding collections.
Office Manager
Patricia Janki, MD (Houston, Texas)
September 2002 to February 2006
Supervised a staff of 15, scheduled appointments, make bank deposits, submit claims, develop and
implement office policies and procedures, generate inventory records and provide educational material for
patients. Hire, terminate and train staff, maintain medical records and reconcile account information.
Education:
Medical Assistant
Texas School of Business (Houston, Texas)
January 2002 to September 2003
General Studies
Forest Brook High School (Houston, Texas)
September 1988 to June 1992
Certifications:
03/2011 Athen Collector
02/2011 Medisoft
02/2011 Logician EMR
02/2011 Centricity EMR
01/2011 CPR / First-Aid / AED
07/2004 CMI Breath Alcohol Instructor & Tech
01/2004 SAMI Drug Collection Tech.
01/2004 Advance PFT / Ergonomic Testing
08/2004 CEP X-Ray Tech (hardship)
02/2006 Psychemedics DNA Collection Tech
07/2004 Cross Country University Medical Coding and Billing
Additional Knowledge:
Citrix
Imaging Scan
Acrobat Capture
ID Scan
OCR
Microsoft Word
Excel
QuickBooks
Peachtree
Microsoft Word
PowerPoint
Access
Resource Scheduler
Outlook
Infoworks
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