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Customer Service Administrative Assistant

Jasper, GA
April 29, 2014

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**** ******* **** ********, ** ***** cell: 404-***-**** E-mail:


**/**/****-******* *** STAFFING/CONVERGENT RESOURCES Atlanta, GA

Customer Service Representative

Answer inbound calls

Issue sensitive work orders per company/state requirements

Provide excellent service to utility customers

Investigate billing disputes and work with customers to meet payment needs

Insure accurate collections methods and insure all company and Board of public utilities are


Provide feedback to supervisors

3/06 – 5/07 Professional Television Network New York, NY

Customer Service/ITAssociate

Performed Data Entry

Processed incoming telephone calls

Utilized the internet heavily, with regard to written communication processing

purchasing requests

3/02 – 3/06 Scoop Corporate New York, NY

Administrative Assistant forReceiving/BuyingDepartment

In charge of all purchase order entries; creating SKU’s and creating merchandise descriptions

Run and analyze inventory reports, request return authorizations for damages merchandise

Coordinated receiving priorities with warehouse manager and buying office needs

Responsible for the upkeep of inventory for all office supplies and managed all office needs as


In charge of scheduling meeting and managing calendars for the buying office

Providing customer support for all vendor inquiries Filed

and maintained all departmental files

10/99 – 10/01 Kasper ASL New York, NY

Administrative AssistantII

In charge of scheduling meetings and creating agendas for senior level executives

Reviewed daily database to ensure all consulting employees have entered in their time and expense

Tracked and maintained all photos, emails and other paperwork

Provided administrative support to a design teams of associates, and maintained attendance records

for all personnel

Reviewed all invoices generated by accounting prior to disbursement to clients Responsible for

basic day to day administrative needs

1/ 97 – 9/99 IMT Accessories, Inc New York, NY

BillingClerk/Office Assistant

Managed and processed all invoices on a daily basis

Prepared shipping documents for outgoing orders

Analyzed inventory maintenance reports

Created ASN and invoices for EDI orders

In charge of filing and maintaining company files and records

Handled reception duties

12/ 95 – 1/97 World Tone Music, Inc. New York, NY


Supervised several stock associated and maintained stockroom

Conducted departmental inventory – affixing bar codes, inventory control tags, sensors

Scanned new and existing merchandise

Received and prepared shipments upon delivery o

Prepared merchandise for display

Education New York,

Spring 95 Interboro Institute




Microsoft Word

Microsoft Excel

Microsoft Outlook




AS 400

KWI system

References Available upon request

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