Medical Customer Service

Angela M. Goudeau

**** ****** ****** ***** # ****

Houston, TX 77083

901-***-**** Cell

*.*********@*****.***

OBJECTIVE

I am actively seeking a position which will utilize my education, skills and expertise in accounts receivable,

account management and customer service. With my experience, workplace diversity and ability to learn, I will

be an invaluable asset within your company.

EXPERIENCE

Federal Billing Representative

03/11-04/14 Baptist Memorial HealthCare Memphis, TN

• Answered incoming calls regarding patient balances prepared claims to be released.

• File UB-04 claims electronically to insurance carriers thru clearinghouse, Zirmed.

• Worked denials received from insurance companies.

Reimbursement Specialist

10/06-08/08 Accountemps/UT Medical Group Memphis, TN

• Posted payments, charges and filed HCFA/CMS 1500 claims.

• Send claims to be processed that had no response.

• Posted denials and acknowledgments on patient’s accounts.

Billing Representative

10/05-09/06 The Diabetes Store Memphis, TN

• Answered incoming calls regarding patient balances.

• Filing and making copies of medical records upon request.

• Insurance follow-up, posted payments, charges and completed collections tasks.

Billing Representative

07/04-07/05 Comforce Staffing Memphis, TN

• Answered incoming calls regarding patient balances and billing issues.

• Prepared payments for deposit.

• Filed primary and secondary claims to appropriate insurance carriers.

Billing Representative

04/04-06/04 Rommel G Childress, MD Memphis, TN

• Answered incoming calls regarding patient balances and scheduled appointments.

• Medical transcription, filing and making copies of medical records upon request.

• Insurance follow-up, posted payments, charges and completed collections tasks.

Billing Representative

02/01-02/04 Hickory Ridge Medical Memphis, TN

• Answered incoming calls regarding patient balances and scheduled appointments.

• Medical transcription, filing and making copies of medical records upon request.

• Insurance follow-up, posted payments, charges and completed collections tasks.

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Angela M. Goudeau

6301 Sierra Blanca Drive # 3412

Houston, TX 77083

901-***-**** Cell

*.*********@*****.***

EDUCATION

Colorado Technical University Memphis, TN

01/10-09/10

Medical Office

Concorde Career College Memphis, TN

10/15/01-09/03/02

Certificate

Medical Office

Channel Islands High School Oxnard, CA

9/86-6/90

Diploma

SKILLS

*Typing 40wpm *Microsoft word *Microsoft excel *Multi-line phone *Data entry

*PowerPoint *CPT Coding *ICD-9 Coding *HCPCS Coding *Physician billing

*IDX *Medical Transcription *Internet *Versyss *Email *Medisoft *Medical Manager

*Encore Financial/Clinical *DDE/Ability Ease *Zirmed *Medicare *Medicaid

*CMS 1500 Billing *Commercial Insurance *UB-04 Billing *DME Billing *Home Health Billing

***References available upon request***

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