Customer Service Administrative Assistant

Location:

Posted:

April 29, 2014

Sonia L. Gracescott

Grove City, OH 43123

Email: ***********@*****.***

Skills

Highly positive, adaptable, empathetic, strong communications and customer service driven.

Proficiency in Microsoft Office Suite as well as other administrative software with an easy

learning style for new software.

Proficient in multiple office duties including but not limited to data entry, filing, faxing, scanning,

supply ordering & invoicing.

(4/2014 to Present) Clerical Temp, Dawson Works, Columbus, OH

Data entry, customer service, computer work, general office work

(11/2013 to 2/2014) Rehab Worker, ResCare, Northwest Residence, Brooklyn Center, MN

Records releasing, web-based charting & research, & varying administrative duties

(3/2012 to 05/2013) ARMHS and CTSS Worker (Adults and Children), Canvas Health, Richfield, MN

Direct care field work with consumers, consumer endorsement, file completion, & varying

administrative duties

(08/2007 to 3/2012) Residential Rehab Worker, Residential Lead Worker, Administrative Assistant,

Psychiatric Assistant, Credentialing Coordinator, Riverwood Centers, Braham, MN

Full administrative responsibilities of 100+ unit organization

Administrative responsibility for all credentialing of licensed staff

Full administration of medication department, project implementation, consumer mediation,

and medical records training

Direct consumer care, consumer endorsement, and coordination for adult & child programs

Residential facility with crisis line responsibilities, administrative tasks, & supervising employees

(10/1996 to 02/2010) Owner, Quality Cleaning, North Branch, MN

Full functioning residential cleaning service with supervision of 1099 contractors

Education - St. Cloud State University, St. Cloud, MN

Baccalaureate of Elective Studies, BES (January, 2011)

(Emphasis in psychology, community psychology, and communication)

Training – Multiple trainings over the past several years. Full listing available.

References – Multiple personal and professional references available upon request.

Employment Gap (6/2013 to 11/2013) Assisting family members after a death in another state.

(Additional job descriptions available via email, fax or hard copy)