Customer Service Accounts Receivable

Yvonne S. Jeffrey ***************@***.*** Phone-347-***-****

Yvonne Jeff rey: yjeff *****@*****.***

*** *. ***** # *** *** Yor k, NY. 10039

Objective: To obtain a position utilizing my experience and education with the opportunity for continued

professional growth.

EXPERIENCE:

Universal Survey Center, New York, NY. 11/2011--Present Survey Specialist/ Customer

Service Rep:

• Collection of data, for academic, political or market research.

• Conduct surveys using computerized dialing systems.

• Utilized customized research programs to uncover detailed insights to consumer and customer expectations.

• Using clinical t rial research.

Superior Office System Inc./Winston Inc. New York, NY. 08/2006---09/2011

Accounts Receivable & Billing/out sourced consultant

• Responsible for accounts receivable portfolio of over 1500 accounts (commercial and consumer accounts).

• Posted payments and statement.

• Created invoices for parts, labor and services rendered; utilized billing formulas.

• Handled various other administrative duties.

• Outsourced accounts to thi rd-party collection agencies

• Prepared accounts for legal action; resolved disputes and arranged settlements.

• Additional duties include customer service and dispatching technicians to job sites.

• Ordering office supplies and distribution.

Allen Rosenthal PC, Brooklyn, NY 10/2004---06/2006

Assistant Supervisor/Senior Collector

• Collected judgment accounts.

• Negotiated settlements, resolved disputes and billing discrepancies.

• Legal research and lien attachments.

• Responsible for Retail stores portfolio Macy’s Lord &Taylors and Bloomingdales.

• Interviewed, trained and assisted new hires.

• Interacting with City Marshals skip tracing and locating customer/debtor assets.

National Adjustment and Receivable Corp., LIC, NY 08/1999---09/2004

Accounts Receivable Collector

• Responsible for accounts receivable retail portfolio file maintenance.

• Collected financed accounts, for American Express credit card portfolio.

• Implemented charge backs and processed credit applications.

• Collection of employer workers

• Compensation, accounts for New York State.

• Responsible for Employee time sheets and work schedule coordination.

• Collected consumer accounts. Asset location for marshal liens, bank accounts and real property.

• Skip traced and analyzed credit bureau reports; prepared accounts for legal action.

• Responsible for city utility, government and state loan accounts CUNY/SUNY.

• Served information subpoenas to banks, financial institutions and utility companies.

• EDUCATION:

• Baruch College: NY, NY. Business Administration-basic business principles and Business Management.

• Lehman University: NY, NY. Paralegal Studies, Legal Research and Contract Law.

• BMCC Community College: NY, NY. Certified Credit and Commercial Collector

• 1&2

Institute of Credit: NY, NY. Accounting concepts, Accounting

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