Sales Quality Assurance
Resume:
A A RON J OHNSON
ARON
nd
Address: **** ** ****** #**, **********, WI 53177
Phone: 701-***-**** E-mail: *************@*****.***
Highly competent and dedicated professional, with solid background in human resources administration,
process improvement, project management, workflow assessment, and customer care. Possesses expertise in
developing processes and procedures to streamline operations, increase efficiency, and enhance staff
performance. Offers creativity in formulating new ideas and programs that bring differentiation and
enhancement. Exemplifies proficiency in communicating effectively with management at all levels of the
organization, while serving as a catalyst for organizational change in a team-oriented and collaborative
environment.
CAREER-RELATED SKILLS
Organizational Planning Conflict Resolution Program Development
Sales Management and Reporting Profit and Loss Evaluation Staff Training and Management
System Implementation and Maintenance Inventory Management HRIS Full Cycle Recruitment
Multi-Unit Supervision Event Coordination Workflow Coordination
Technical Skills and Certifcation: ADA certified, Microsoft Office Suite (Word, Excel, PowerPoint, and
Outlook), Microsoft Access, Visual Basic Programming, Windows XP, Vista, Server 2008 and Windows 7,
Internet ResearchHardware Support, POS Systems and XHTML Website Programming Language
PROFESSIONAL EXPERIENCE
MASTERSON STAFFING § Milwaukee, WI
Branch Manager 2013 - 2014
Ensure effective daily operations of a high volume temporary employment branch, responsible for a full time
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staff of 5, and employee rolls of 1,000 plus
Manage client relationships including but not limited to: resolving on-site personnel issues, customizing
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staffing requests, formulating work efficiencies, conducting site visits, and facilitating billing inquiries
Collaborate with third party agencies to recruit and maintain a diverse and qualified temporary work force
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Process high volume weekly payroll
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Career Highlights:
Increased gross dollar revenue from 32k monthly to 240k monthly, through training of full time personnel
to effectively manage and fill high volume orders for temporary labor
Reduced payroll errors from 25% to 0%, resulting in accurate employee payments, employee
satisfaction, and improved client relationships
Restructured employee accountability policies to improve: reporting procedures, chain of command
configuration, and operational functions, to resulting in higher retention rates, professionalism of all staff,
and streamlined office procedures
TOTAL TRANSIT § Tucson, AZ
Recruiting Director/ Driver Advocate 2011 2013
Administered the preparation of job advertisements, along with posting, application review, and program
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development
Organized and facilitated interviews, background check and analysis, and employee relations
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Encoded information of newly hired employees into HRIS systems obtained from reviewing backgrounds,
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MVRs, and references of all applicants
Career Highlights:
Established alliances with local colleges, government agencies, and other vendors that boosted
application flow by 250%
Led efforts in reducing overall driver turnover rate to an industry low of 8% by insituting follow-up
programs for newly hired and current drivers
Applied best practices in streamlining recruitment process that decreased annual recruitment cost by
34%, as well as exceeding driver contracted to lease goals every month since November of 2011
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A A RON J OHNSON
ARON
nd
Address: 1509 92 Street #87, Sturtevant, WI 53177
Phone: 701-***-**** E-mail: *************@*****.***
SEARS HOLDING CORPORATION § Tucson, AZ
Operations Director 2009 2011
Rendered exemplary leadership to managers and agents to ensure that sales quotas were met, while
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administering quality assurance (QA) requirements for all departments
Created and maintained customer-focused center cultures that nurtured pleasurable shopping experience
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Imparted knowledge and mentorship to associates regarding sales techniques and customer management
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Career Highlights:
Leveraged industry expertise in developing and executing sales plans to agents and managers, along
with promotions to improve sales and reduce turnover
Provided continuous leadership and guidance to Sales Team that led to the attainment of #1 ranking in
the entire Sears network of call centers
NORTHERN EMPIRE PIZZA § Fargo, ND
Director of Operations 2004 2009
Facilitated the recruitment and training of exempt and non-exempt employees, while ensuring their
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development
Leveraged expertise in profit and loss analysis for all seven stores; while taking charge of inventory control,
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staffing, payroll, special event coordination, contract negotiations, advertising, customer and employee
relations, product and pricing analysis, and store audits
Career Highlights:
Established vendor relationships by negotiating favorable terms and conditions to increase profit as well
as to improve customer experience
Coordinated directly to the vice president while recruiting, training, and supervising management team
of 7 general managers and 18 assistant managers.
Managed and ensured success of numerous area promotions and special events, such as Mega Week,
Setting up booths at Red River Valley Fairground, and School Pies
Significantly streamlined service times and raised profit levels by 25% through the execution of new
procedures and workflow processes
EDUCATION
Associate of Arts and Sciences in Information Technology: 2009
MINNESOTA STATE COMMUNITY AND TECHNICAL COLLEGE § Moorhead, MN
Bachelor’s in Psychology: 2004
NORTH DAKOTA STATE UNIVERSITY § Fargo, ND
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