R ose Lo rincz

* ***** **, **** **

Uxbridge, ON L9P 1YP

647-***-****, r acdw1t@r.postjobfree.com

CUSTOMER SERV ICE REPRESENTAT I VE/MANAGEMENT

PROF I LE

• Extensive background in customer-oriented service positions

• Excellent communication skills; maintaining positive relations with staff and

customers in high-volume, fast-paced operations.

• Proven ability to handle current and financial t ransactions accurately; resolve

d iscrepancies promptly.

• Safety Team Member (First Aid & CPR)

WORK H ISTORY

• Customer Service Manager, Wal-Mar t, Uxbridge, ON

2012-present

o Supervise cashiers: audit register, provide t roubleshooting for customer

service and cash management

o Key holder and monitoring of loss prevention

• Customer Service Specialist, Wal-Mart, Uxbridge, ON

2010-2012

o Served on the Customer Service Front Desk

o Dealt with returns, Western Union, t rained in identifying fraudulent

t ransactions

• Sales, Wal-Mart, Uxbridge, ON 2008-

2010

o Assist with customers in purchase choices

o Inventory preparation and shelf relining

• Owner/Operator, Quaker Convenience, Uxbridge 1999-

2007

o Attending to customers, lottery sales, order supplies

o Supervised and cooked hot meal take-out

o Maintained all finances and inventory

EDUCAT ION & TRA I N I NG

• First Aid & CPR current-2015

• Central H igh School of Commerce, Toronto, ON

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