Jeffrey Eickhoff

**** ********* *** ( CLAYTON, NC 27527 ( 919-***-**** (

acdw0e@r.postjobfree.com

Qualification Summary

OVER 20 YEARS OF EXPERIENCE IN MULTIPLE FIELDS OF MANAGEMENT WITH A STRONG

BACKGROUND IN BUSINESS TO BUSINESS SALES. MY EXPERIENCE IS COMPLIMENTED

WITH THE INITIATIVE TO ENHANCE PROFESSIONAL GROWTH THROUGH CONTINUOUS

TRAINING OPPORTUNITIES AND CERTIFICATIONS. I BRING A STRONG COMPANY

LOYALTY AND DEDICATION WHICH IS CONSISTENTLY PROVEN THROUGH INTERNAL

PROMOTIONS.

< Exceptional communication skills with the ability to promote and maintain

strong business relationships.

< Ability to manage multiple tasks without jeopardizing quality or

productivity.

< Superior organizational skills that achieve results which exceed company

targets and goals.

Career Profile

BUSINESS TO BUSINESS Staff Training & Development Consultative Sales /

SALES People Leadership Hunter

Program Development Complex Account Management MS Excel

Negotiating Skills Process Development MS Outlook

Sales Strategies Project Management MS PowerPoint

Problem Solving & MS Word

Analysis

Professional Experience

MANPOWER- RALEIGH, NC (01/2010 - PRESENT)

With offices in 80 countries across the world, Manpower is the global

leader in contingent and permanent staffing, providing organizations of all

sizes with a continuum of staffing solutions to enhance business agility

and competitiveness.

Program Director

Drive operational excellence in service delivery for large client programs

while leading on-site management teams. Additional duties include direct

operational planning/forecasting, review client operations for areas of

efficiencies and managing to contact compliance and key performance

drivers.

. GP increase of 11% across key Programs. Partnered with clients and

internal stakeholders to expedite process of time to fill open orders.

. Responsible for the implementation of (3) new large client programs,

this included hiring and training of all new on site personnel.

. Single point of contact that resolved client issues and support

strategic planning at the Program level.

. Managed a customer satisfaction rating of 95% or higher across all

client programs.

National Account Manager

Worked directly with internal Sales Organization, in support of over 35

National Accounts, to execute account strategy and ensure that field

office(s) service within the contracted terms. Other duties included;

creation and deliver quarterly business reviews; manage field

communications; drive contract compliance as agreed by sales and client.

. Corrected internal company process for supporting National Accounts,

resulted in audit compliance score increasing from 49% to 99% in less

than 6 months

. Increased order fill rate metrics (+15%) and client satisfaction

ratings (90% +) by partnering and communicating with internal branch

locations.

. Improved the company Performance Metric Scorecard across targeted

categories by averaging 98% month over month in key client measured

deliverables.

Branch Manager

Responsible for the management, sales growth and profitability to assigned

branch office. This includes responsibility for achieving profit/loss

results consistent with internal targets. Effective management of

permanent staff including; hiring, training, compensation and career

development.

. Increased small market business by adding additional 4 to 6 clients

per month.

. Managed branch location to "Top 5" for revenue in Southeast Region.

. Improved revenue growth by growing associates out metric from 39 to

100 within a year.

Rollins Inc - Wilson, NC (11/2008 - 1/2010)

The Company provides essential pest control services and protection against

termite damage, rodents and insects to more than 2 million customers in the

United States, Canada, Central America, South America, the Caribbean, the

Middle East, Asia, the Mediterranean, Europe, Africa and Mexico from more

than 500 locations.

Outside Sales Representative

Position was responsible for creating and executing sales plan, prospecting

for new business (hunter), understanding client needs, presenting the

solution and closing the sale.

. Consistently exceeded monthly quota by 10-25%

. Recognized as "Top 5" Account Manager in Atlantic Region

. End of year : Earned Account Manager Award for a top producer in North

Carolina

. Multiple sales contest/award winner for month and quarterly plan

Carbis Solutions - Raleigh, NC (04/2006 - 09/2008)

CARBIS Solutions Group, LLC is the world leader in building customized bulk

loading access equipment and structural steel components.

Regional Sales Manager

Lead manager of territory sales representatives and support specialists.

This position was accountable for achieving the regional sales and

profitability goals. This role provided direction and leadership to the

field staff while responsible for the customer satisfaction and market

share within the assigned territory.

. Exceeded $12.5 million dollar team quota by helping close

opportunities

. Managed team of 10 sales reps which 7 exceeded year end quota's

Outside Sales Representative

Position was responsible for creating and executing sales plan across Mid-

West territory. The main point of focus was to be a partner with the

client and provide the best solution to their problem.

. Earned "Top 5" Salesman of the Year Award by exceeding target goal of

$1.25 million in sales.

. Booked sales of over $225,000 in one month, earned monthly Sales Award

winner multiple times for meeting/surpassing revenue goal.

. Exceeded yearly target by 25% within first 9 months of the sales year.

. As a result of sales success received the Year End Presidents Club

Award (incentive trip)

AT&T - Bedminster, NJ (05/1993 - 11/2005)

Executive Assistant (VP Office)

Managed day to day operations of VP office including; budgets, escalations,

employee relations and corporate compliance.

Project Manager

Lead project teams consisting of both internal and external partners to

meet client deliverables on time, in scope and under budget.

. Increased client satisfaction by leading projects within timeframe and

budget.

. Project managed the successful implementation of over 500 client

locations; within project timeline and budget

. Lead system testing manager across multiple client care centers

achieving a 100% on time site readiness

Process Manager

Reviewed process flows and methodology on how provisioning centers handled

daily work volumes. Focus on how to improve customer satisfaction and

service delivery timeframes from when order was received through

provisioning process.

. Directed cross functional team to analyze and change contract

documentation policy; resulted in an increase of 45% of on-time

service delivery

Call Center Manager

Manage team of call center representatives in the International

Provisioning service Center. Responsible for the programming of network

switches and assigning International Toll Free Numbers to client base.

. Directed union and management teams to exceed call center metrics,

resulted in an on time delivery rate increase (25%); benefit of

additional organizational revenue

. Create, documented and delivered training for new call center

employees orientation

Education & Certifications

KING'S COLLEGE - WILKES-BARRE, PA

Bachelor of Science in Business Administration

Stevens Institute of Technology - Hoboken, NJ

Masters Certification in Project Management

Sandler Sales - Raleigh, NC

Presidents Club Training

Sales FOUNDATION TRAINING - Milwaukee, WI

Sales Foundation Certification (Manpower)

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