Customer Service Manager

BILLIE BRYAN

*** ****** ******* **. *****: 615-***-****

Kingston Springs, TN 37082 *************@*****.***

PROFESSIONAL OBJECTIVE:

To obtain a position using a positive attitude, great attention to detail and accuracy, and a desire to succeed in a fast-paced environment. I am a highly self motivated and goal oriented professional, energized by challenge, efficient planner, committed to pursuing a long term career in this field.

EDUCATION:

• High School Diploma

SKILLS:

Technical Skills:

• Microsoft Office; Word, Excel, PowerPoint, Outlook, Internet research expertise.

• Proficient with scheduling software Generations.

Interpersonal Skills:

• Skilled and well organized in providing excellent customer service.

• Work well with others, excellent relations with subordinates,

proven history as a team player.

• Learn technical information quickly.

• Excellent verbal and written skills.

WORK EXPERIENCE:

Oct 2012 – Current Beaman Automotive

Financial Assistant - VPS & Accessories Sales

• Assist the General Manager with finance and administrative work

• Help oversee the flow of deals from finance office, to business office.

• Calculates and reports payroll information for team members receiving commission

March 2011 – March 2012 Dell

Inside Sales Representative

• Responsible for consumer sales and consumer relations

• Consistently exceeded 175 inbound and follow-up calls weekly.

• Took part in all meetings, trainings and skill professional development sessions.

• Cooperated on a regular basis with accounts manager and Sales Supervisor.

• Took care of any cancellations and changes in orders and reported to company

May 2007 – March 2011 Homewatch Caregivers

Office Manager

• Offered business consultation services involving in-home care.

• Responsible for the customer service, and quality care of the client.

• Manage a staff of twelve to fifteen caregivers.

• Candidate screening, conducting background checks; verification of references, extensive screening.

• Training & Development programs customized for the needs of the organization.

• Provide insight and direction to business owner in resolving employee relations issues, often participated in disciplinary actions.

• Review of workplace, employee and management policies /handbooks, designing, developing and implementing updated policies/handbooks.

• Contract negotiation and compliance.

• Knowledge of Federal and State Employment Law.

• Record and file employee benefit, salary and annual evaluation information.

• Assist with payroll preparation.

April 2005 – February 2006 Joyce’s Coffee and Pastry House

Manager/Co-Owner

• Provided excellent customer and food service.

• Trained and supervised employees.

• Inventoried the kitchen supplies and food items, and placed order for the items needed.

• Checked in the delivery truck and placed items in its respective place.

References Upon Request.

Contact this candidate