Customer Service Management
Resume:
C HRISTAINA JOHN
J.K.C.P, *** – MUK TI NAGAR, ST.No.05, BHARUCH – 392 001 (GUJARAT) – INDIA.
LAND LINE: +91 – 02642 – 240209 (OR) Mobile: +91-942******* /
U.A.E-Sharjah= +971 -562988686 (self) c/o=+971-*********
E_Mail: ***************@*****.**.** /// *************@*****.***
OBJECTIVE:-
A highly accomplished, skilled and trained Lady with diverse experience of sixteen years in
the field of Administrative / Secretarial job profile where all my administrative, business
and communication skills may be utilized in the best interests of the organization as well, and a
challenging position to prove my skills and abilities by providing quality services.
CORE COMPETENCIES:
Possess excellent administrative, Secretarial & interpersonal skills.
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Superb multi tasking ability in stressed environment.
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Exceptional adoptability and versatility.
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Dedicated and hard working.
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Highly skilled in managing time and organizing work priorities.
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Ability to perform tasks under minimal supervision.
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Possess excellent
communication over English General Correspondence and pleasing personality.
skills
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In depth knowledge of various computer applications with good typing speed Typing 40/50 W.P.M (Eng.
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Med.).
Familiar with the formal and informal departmental standards, goals, policies and procedures.
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Knowledge of customer relationship management and contact management systems.
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Ability to take good decisions and handle multiple tasks.
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Capability to meet deadlines and work under pressure.
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Discretion and understanding the need for confidentiality.
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Maintaining Record and files.
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Updating & reporting of the details job.
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Fixing the appointments.
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Bookings (ticket & hotel)
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Preparing the minutes of the meeting.
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Handling high volume of calls and managing every customer service features of industry.
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Planned meetings for employees.
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Outstanding organizational, scheduling and time administration skills.
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Experience writing
cover letters and the client contracts.
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Objective driven hard worker with strong managerial skills and comprehensive oriented.
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Outstanding problem solver; determined situations efficiently.
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Managed
customer
queries and objections in a proficient manner.
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PROFFESSIONAL EXPERIENCE:
PRESENTLY WORKING IN PRAN FOODS LIMITED – AJMAN (DUBAI) SINCE
JUNE 2ND 2014, AS A SECRETARY.
Worked in BARODA HEART & MULTI SPECIALITY HOSPITAL-BHARUCH, as a
receptionist cum co-coordinator.
Worked with M/s. JHAGADIA COPPER LIMITED – JHAGADIA – District: Bharuch, as a
Receptionist – Since Dec’2007 : Sep’2010.
Worked with M/s. KLJ ORGANIC LIMITED – JHAGADIA – District: Bharuch, India,
(Previously) as a Receptionist (Promoted) Sr. Assistant Commercial – Since May’2005:2007 –
2010:2012.
Excelled in role requiring the ability to handle a variety of customer service and administrative
tasks and resolve customer issues with expediency. Demonstrated proficiencies in telephone and
front-desk reception within a high-volume environment. Calmed upset/angry customers
researched and rapidly solved problems and rebuilt client trust to prevent the loss of key
accounts. Led "cleanup" of company database and files. Restored organization to personnel,
financial and operational records and accelerated data input, processing and retrieval times.
Consistently praised by management for the quality and timeliness of reports, attention to detail,
exemplary customer service delivery and team-player attitude. Controller of Finance and direct
reports. Responsible for general ledger and all financial operations. Maintained and updated
attendance records of 20 departmental personnel. Organized details of agendas, meetings,
itineraries, travel arrangements and expense reports.
Worked with M/s. PIZZA HUT (INDIA) – VADODARA – Gujarat, as a CUSTOMER
SERVICE REPRESENTATIVE: Jan’2002 –April’2005.
Organize the management of hiring, staff, training, and development of employee, training and supervising
employees in daily job operations, expense budgets, managing cost controls for food and labor, and quality
control. Helping the general manager in all the restaurant duties, including wait staff and kitchen
supervision, customer service, scheduling, ensuring food and beverage quality, opening / closing and overall
management Job profile consisted of taking orders over telephone, telemarketing & upselling new
pizza promotions, ensuring customer satisfaction & handling the complaints & sorting out.
Monitoring the Delivery section area & tracking of Drivers & ensured committed time of delivery.
Worked at the Front Office counter area.
Worked with M/s. VARDHMAN ACRYLICS LIMITED - JHAGADIA – District:
Bharuch, India, as a RECEPTIONIST: Mar’2000 – Jan’2002.
Responsible for the provision of an efficient and effective reception service, and for administrative
support to other staff as directed by supervisor. Greet visitors, ascertain the nature of their business,
and refer them to appropriate staff members. Answer incoming calls on multi-line phone and
respond to public inquiries in a courteous manner within scope of knowledge and authority and
refer to other persons in the Department as appropriate. Receive and distribute incoming and
outgoing mail. Distribute incoming faxes and courier packages. Prepare paperwork for outgoing
faxes and courier packages and manage shipping and receiving activities. Arrange meetings,
schedule appointments and travel arrangements as requested. Compose routine correspondences,
reports, forms and other materials. Set-up and maintain files, records and databases such as master
extension, cell phone and office inventory lists. Facilitate and maintain storage facility (on-site and
offsite) and maintain current inventory list of items. Keep updated and well versed on all current
programs and distribute this information to office visitors and callers. Assist in coordination of
office services such as housekeeping, purchasing office supplies, ordering catering when needed
and maintaining office equipment (computers, fax machines, printers, photocopy machine,
telephone system).Maintain a neat and clean office environment, ensuring conference rooms are
ready for meetings, and stocking kitchen supplies. Ensure printers/fax/copiers and phones are in
proper working order, assisting with preparation for new employees. Serve as a contact with
vendors and assist with internal moves. Perform copying, mailing, filing and typing duties as
required. Insure that back-up tapes are maintained and secured. Maintain and update office property
inventory list.. As appropriate, devise and adapt improved work methods and procedures to
accomplish work assignments. Perform other related duties as assigned.
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GENERAL EDUCATION:-
Diploma in Business Administration – NATIONAL INSTITUTE OF INDUSTRIAL
RESEARCH & DEVELOPMENT – MADRAS (INDIA) – SEP’1996.
SPECIALISING IN:
• ELEMENTS OF ORGANIATION & MANAGEMENT
• OFFICE MANAGEMENT & OFFICE CORRESPONDENCE
• INDUSTRIAL PHYCHOLOGY
• LABOUR WELFARE & LABOUR WELFARE LEGISLATIONS
High School From: NATIONAL OPEN SCHOOL’ 1996 (ENGLISH MEDIUM)
Intermediate (10Th) From: HOLY ANGEL’S CONVENT SCHOOL – BHARUCH, GUJARAT –
INDIA (ENGLISH MEDIUM)’1993
PROFESSIONAL EDUCATION:
WORD *REL 5.0 - U.C.CENTRE-DOHA QATAR,1990
ENG. TYPING 40/50 W.P.M - GUJ.SEC.EDU.BOARD’1993
DIPLOMA IN COMPUTER SCIENCE – LAKHOTIA COMPUTER CENTRE –
BHARUCH, GUJARAT – INDIA’1997
MS OFFICE 97 FROM: NIIT BHARUCH, GUJARAT – INDIA (ENGLISH
MEDIUM)’1997.
SOFTWARE SKILLS:
MS-WORD – MS-EXCEL’2007, NETWORKING / BROWSING, MS-OUTLOOK, POWERPOINT.
PERSONAL ACHIVEMENTS:
Stood 2nd in Middle East GULF AIR (DOHA – QATAR) drawing Competition.
Got certificates in Regular attendance, dramatics, essay competition, poem recitation &
Sports. PERSONAL DETAILS:
Name: MRS. CHRISTAINA JOHN
11Th SEPTEMBER, 1975
Date of Birth:
Marital Status: MARRIED
Languages Known: ENGLISH / HINDI / GUJARATI (SPEAK/WRITE/TALK)
Fair knowledge of (ARABIC / MALAYALAM)
Passport Details:
Passport No. F – 9095219 =up to 28/08/2016
I hereby declare that all the above information is true to the best of my
knowledge.
(CHRISTAINA JOHN)
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