Customer Service Manager
Resume:
KUSHWANT SACHAR
***** **** ******, ***** ***** BC – V2X0X8
********@*******.*** Cell- 778-***-****
OBJECTIVE:
Customer Service Manager.
CAREER SUMMARY:
** ***** ** ********** ** coaching and managing a team of 10-15 team-members.
Excellent communication and problem-solving skills. Strong coaching and training skills
with emphasis on providing legendary customer service. Consistently achieving and
surpassing sales targets and adhering to compliance.
KEY SKILLS:
Sales management
•
Recruiting and training
•
Team building by intensive coaching
•
Customer retention
•
Customer Service Excellence
•
Conflict resolution
•
Proficient in Computer applications
•
Multi-tasking
•
Multi Lingual
•
P&L Management
•
Budgeting & Cost Controls
•
CORE COMPETENCIES:
• Mentoring/Leadership – Incomparable ability to train, coach and motivate employees
to achieve maximum performance.
• Excellent organizational and customer service management.
• Highly organized, diligent and responsible performer with proven ability to increase
sales by building effective teams.
• Results-oriented – Highly motivated to achieve sales targets
KEY ACCOMPLISHMENTS
• Consistently exceeding sales targets by 12-20%
• Maintaining cost and increasing profit by 15%
• Successful implementation of processes and compliance with outstanding 100% in
each compliance audits
• Building effective team to work hand in hand with shift and individual targets to
increase sales as well as productivity for each shift.
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Kushwant Sachar Cell 778-***-****
WORK EXPERIENCE
May 2013 - Till date 7-Eleven Vancouver BC
Store Manager
August 2011- May 2013 Pilot -Flying J Vancouver, BC
Store Manager
June 2008~ January 2011 Chevron Canada Vancouver, BC
Retail Manager
Nov 2003 – June 2008 Mac’s Convenience store Winnipeg, MB
Training Manager/Audit Assistant
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Kushwant Sachar Cell 778-***-****
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