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Customer Service Sales

Location:
Canada
Posted:
April 27, 2014

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Resume:

EIHAB F. SAAB

*** *** *** ** ***** Lake, AB, T*G 2A1

Cell: 780-***-**** E-mail: acdvxn@r.postjobfree.com

Objective

A challenging position in a progressive organization that offers the opportunity of career advance and a

dynamic environment where I can apply my administrative, managerial and organizational skills in the best way

possible

Professional Profile

Team player able to work well under pressure.

Customer service orientated with excellent communication skills.

Self-motivated with strong sense of responsibility and several years of exposure in accounts & Retail

management.

Aggressive and success-oriented with high energy and positive attitude.

Professional Experience

Store manager

2008-present

7-Eleven Canada Inc.

Slave Lake, Alberta

Preparing financial reports, sales reports & payroll

Delegating daily activities to the staff and assistant managers.

Shortage control reports filing & sales monitoring.

Controlling and correcting all orders that were done throughout the day.

Reconciling inventory books & vendors invoices.

interviewing & hiring applicants

Training new employees and follow up on their progress

Daily financial & banking matters

Account manager

2004-2008

Phoenix International Inc.

Edmonton, Alberta

Summary of the position

Establish new accounts and maintain excellent relationships with clients, follow up with the customer

on regular bases.

Maintain all aspects of a client relationship by providing technical sales, and act as the primary

point-of-contact with all clients.

Lead day-to-day management and optimization of client projects.

Assist in business plan development, demonstrate working knowledge of all company resources in order

to present valuable recommendations to clients.

Assist in Marketing, web analytics, website effectiveness .

Proactively find new ways to grow the company’s business clientele.

Master and maintain great knowledge of client's business, competition, and latest news and trends.

1996-2004 Account Executive (sales technical support)

Saudi Ericsson Communication Company

Riyadh, Saudi Arabia

Summary of the position

Provided technical support for the marketing and sales team (presentations).

Demonstrated leadership and guidance in reaching excellent results by continuously inspecting

all phases of the projects in hand and ensuring proper implementation of the specifications by

the clients.

Acted as primary point-of-contact for Client in the area of technical sales of Consono Systems, voice

mail, and high security communication networks.

Developed and implemented systems and processes to establish and maintain company

records.

Assisted in Managing projects of major companies and assisted in major corporate sales.

Generated progress reports from various company departments and presented them to the

customers.

1991-1994 Customer Service

Mega Hertz Computers

Montreal, Quebec, Canada

Summary of the position

Provided technical and administrative information and price quotes on computers, software and

peripherals to customers.

Responded to customer requests and recommended solutions.

Maintained and developed customer and prospect database.

Followed up on sales enquiries and customer orders.

Computer Skills

Major programming languages, COBOL, Assembler, Clipper, DBase

MS Office, SNMP and Firewall

Educational Background

1993-1995 Programmer/Analyst (Diploma)

Career and Development Institute

Montreal, Canada

Training Certificates

Customer Care

MEIRC Training Consultant (Dubai, UAE)

Team Skills

MEIRC Training Consultant (Dubai, UAE)

Languages

Fluency in English, Russian, Arabic/Reading & Writing

Functional knowledge in French

Extra-curricular Interests

Traveling throughout the world, Middle East, Europe, and North America.

REFERENCES:

Available upon Request



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