Customer Service Sales
Resume:
EIHAB F. SAAB
*** *** *** ** ***** Lake, AB, T*G 2A1
Cell: 780-***-**** E-mail: *.****@****.**
Objective
A challenging position in a progressive organization that offers the opportunity of career advance and a
dynamic environment where I can apply my administrative, managerial and organizational skills in the best way
possible
Professional Profile
Team player able to work well under pressure.
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Customer service orientated with excellent communication skills.
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Self-motivated with strong sense of responsibility and several years of exposure in accounts & Retail
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management.
Aggressive and success-oriented with high energy and positive attitude.
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Professional Experience
Store manager
2008-present
7-Eleven Canada Inc.
Slave Lake, Alberta
Preparing financial reports, sales reports & payroll
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Delegating daily activities to the staff and assistant managers.
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Shortage control reports filing & sales monitoring.
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Controlling and correcting all orders that were done throughout the day.
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Reconciling inventory books & vendors invoices.
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interviewing & hiring applicants
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Training new employees and follow up on their progress
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Daily financial & banking matters
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Account manager
2004-2008
Phoenix International Inc.
Edmonton, Alberta
Summary of the position
Establish new accounts and maintain excellent relationships with clients, follow up with the customer
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on regular bases.
Maintain all aspects of a client relationship by providing technical sales, and act as the primary
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point-of-contact with all clients.
Lead day-to-day management and optimization of client projects.
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Assist in business plan development, demonstrate working knowledge of all company resources in order
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to present valuable recommendations to clients.
Assist in Marketing, web analytics, website effectiveness .
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Proactively find new ways to grow the company’s business clientele.
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Master and maintain great knowledge of client's business, competition, and latest news and trends.
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1996-2004 Account Executive (sales technical support)
Saudi Ericsson Communication Company
Riyadh, Saudi Arabia
Summary of the position
Provided technical support for the marketing and sales team (presentations).
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Demonstrated leadership and guidance in reaching excellent results by continuously inspecting
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all phases of the projects in hand and ensuring proper implementation of the specifications by
the clients.
Acted as primary point-of-contact for Client in the area of technical sales of Consono Systems, voice
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mail, and high security communication networks.
Developed and implemented systems and processes to establish and maintain company
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records.
Assisted in Managing projects of major companies and assisted in major corporate sales.
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Generated progress reports from various company departments and presented them to the
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customers.
1991-1994 Customer Service
Mega Hertz Computers
Montreal, Quebec, Canada
Summary of the position
Provided technical and administrative information and price quotes on computers, software and
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peripherals to customers.
Responded to customer requests and recommended solutions.
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Maintained and developed customer and prospect database.
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Followed up on sales enquiries and customer orders.
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Computer Skills
Major programming languages, COBOL, Assembler, Clipper, DBase
MS Office, SNMP and Firewall
Educational Background
1993-1995 Programmer/Analyst (Diploma)
Career and Development Institute
Montreal, Canada
Training Certificates
Customer Care
MEIRC Training Consultant (Dubai, UAE)
Team Skills
MEIRC Training Consultant (Dubai, UAE)
Languages
Fluency in English, Russian, Arabic/Reading & Writing
Functional knowledge in French
Extra-curricular Interests
Traveling throughout the world, Middle East, Europe, and North America.
REFERENCES:
Available upon Request
Contact this candidate