Raleigh, NC ***01
Objective Seeking a challenging and rewarding position in a pleasant working environment
that will allow me to contribute my skill set, experience, and expand knowledge
3/2011-10/2011 Sales/Customer Care Inbound Representative
ASC (Right Source), Raleigh, NC
*Responsible for the management of inbound call inquires to include call de-escalation
techniques using select client approved scripting and procedures.
*Responsible for the collection and management of data to include thorough
research, resolution and follow up of all customer inquiries.
*Responsible for the effective communication of all appropriate options for
*Responsible for the necessary information and work flow of each call to
properly assess the need of each customer.
*Responsible for providing the necessary guidance, training, assistance and
troubleshooting methods to select staff members for the purpose of team
*Selected to assist Supervisor with shift support to ensure sufficient call coverage
monitoring of priority calls to select staff members.
*Selected to help prepare standard reports for data analysis to track personnel,
workload, and response time.
*Selected to assist in the planning and implementation of departmental goals to
include making recommendations to management for call handling
improvement, efficiency and effectiveness.
Hotel Indigo, Raleigh, NC
*Responsible for the timely preparation and serving of all listed entrees to
include specialties as featured in the menu of the local establishment.
*Responsible for the appropriate arrangement and storage of all foods and
*Responsible for compliance with health and food safety standards regarding all
food preparation, kitchen areas, storage and supply areas,
*Responsible for the monitoring and maintenance of the food inventory, cook
ware and supplies.
*Responsible for ordering all foods to include supplies in sufficient quantities for
weekly/monthly meal servings.
*Responsible for the daily cleaning and monitoring of all kitchen areas, common
areas, food service areas, to include scheduled maintenance and repairs for
*Responsible for the receipt, movement and storage of the following: food, milk
and serving containers.
*Responsible for the training and direction of the workflow of select restaurant
staff and student helpers.
*Completed required local establishment training and workshops.
11/2005-02/2009 On Site Plant Technician
Linde, Raleigh, NC
*Responsible for day-to-day operations of the primary oxygen generator plant
and surrounding ecovar resources within the supply area.
*Responsible for facility operations for optimized production at a minimal cost
which includes, but is not limited to the implementation of preventative
maintenance procedures for equipment, instrument calibration, plant adjustment
production in accordance with the cluster management’s approval and direction.
*Responsible for the data analysis and management for the following systems
SAP, Maximo (Linde’s Maintenance Management System), and other select
automated systems for the purpose of reporting.
*Completed the required Linde Safety Training Program.
*Responsible for the drafting, collection, interpretation, implementation and
enforcement of the required safety procedures, for compliance with safety
*Worked with the cluster management to ensure accurate and timely
documentation in compliance with quality, safety and environmental regulations.
*Provided operations and maintenance support as necessary to the supply area
for scheduled and unscheduled maintenance.
12/2004-09/2005 Brick Mason
LMS Construction, Raleigh, NC
*Responsible for the compilation, planning, distribution and supervision of
specific job assignments for all assigned employees
*Instrumental in the recruitment and engagement of masonry and allied building
*Responsible for masonry specifics such as brick lying, stone setting, tile setting,
and cement finishing.
*Managed masonry repairs in existing structures.
*Responsible for the delegation and supervision of assigned employees for
equipment security, proper utilization, movement and/or storage of all masonry
and cement finishing tools.
*Maintained a thorough, efficient and considerable knowledge base of potential
hazards and required safety precautions of the construction profession.
10/2003-10/2004 Stock Room Supervisor
Pier 1 Imports, Raleigh, NC
*Responsible for the traffic management of stockroom operations regarding all
inventory to include the shipment, reception, storage, return and/or write off
disposal of damaged and defective merchandise.
*Responsible for the transference of merchandise to other local stores, affiliates
*Responsible for the maintenance and operation of required vehicles to include
the ordering of expense supplies.
*Selected to assist in the interview/screening, training process for new hires.
*Responsible for the evaluation, enhancement and satisfaction of the individual
and collective guest service experience.
06/2002-08/2003 Fundraising Representative
Integral Resources, Raleigh, NC
*Performed out bound calls to prospective donors through automated system to
request financial support and raise public awareness for client programs.
*Utilized client approved scripting and call completion techniques to assist
donors in the pledge process of making a monetary gift commitment through
detailed communication of client programs, facts and common objections.
*Maintained detailed records of the donor’s responses through accurate data
analysis via automated systems.
*Responsible for management notification of specific donor requests and/or
*Completed mandatory advanced training sessions as needed to remain informed,
relevant and compliant.
04/2001-07/2001 Camp Counselor
YMCA, Raleigh, NC
*Performed all daily tasks for camp participants while ensuring a safe,
educational, healthy and positive environment.
*Maintained a daily checklist for compliance with facility policies and
procedures to include local, state and federal laws.
*Responsible for the daily activities and necessary regiments for a complete and
*Performance of all assignments, tasks and duties as assigned by the Program
Supervisors in a timely and professional manner.
1996-2000 Millbrook High School
References Available Upon Request.