Naieem Perry

**** ********* ****

Raleigh, NC ***01

919-***-**** (Primary)

919-***-**** (Alternate)

Objective Seeking a challenging and rewarding position in a pleasant working environment

that will allow me to contribute my skill set, experience, and expand knowledge

base.

Experience

3/2011-10/2011 Sales/Customer Care Inbound Representative

ASC (Right Source), Raleigh, NC

*Responsible for the management of inbound call inquires to include call de-escalation

techniques using select client approved scripting and procedures.

*Responsible for the collection and management of data to include thorough

research, resolution and follow up of all customer inquiries.

*Responsible for the effective communication of all appropriate options for

timely resolution.

*Responsible for the necessary information and work flow of each call to

properly assess the need of each customer.

*Responsible for providing the necessary guidance, training, assistance and

troubleshooting methods to select staff members for the purpose of team

building.

*Selected to assist Supervisor with shift support to ensure sufficient call coverage

monitoring of priority calls to select staff members.

*Selected to help prepare standard reports for data analysis to track personnel,

workload, and response time.

*Selected to assist in the planning and implementation of departmental goals to

include making recommendations to management for call handling

improvement, efficiency and effectiveness.

11/200*-**-**** Cook

Hotel Indigo, Raleigh, NC

*Responsible for the timely preparation and serving of all listed entrees to

include specialties as featured in the menu of the local establishment.

*Responsible for the appropriate arrangement and storage of all foods and

supplies.

*Responsible for compliance with health and food safety standards regarding all

food preparation, kitchen areas, storage and supply areas,

*Responsible for the monitoring and maintenance of the food inventory, cook

ware and supplies.

*Responsible for ordering all foods to include supplies in sufficient quantities for

weekly/monthly meal servings.

*Responsible for the daily cleaning and monitoring of all kitchen areas, common

areas, food service areas, to include scheduled maintenance and repairs for

kitchen equipment.

*Responsible for the receipt, movement and storage of the following: food, milk

and serving containers.

*Responsible for the training and direction of the workflow of select restaurant

staff and student helpers.

*Completed required local establishment training and workshops.

11/2005-02/2009 On Site Plant Technician

Linde, Raleigh, NC

*Responsible for day-to-day operations of the primary oxygen generator plant

and surrounding ecovar resources within the supply area.

*Responsible for facility operations for optimized production at a minimal cost

which includes, but is not limited to the implementation of preventative

maintenance procedures for equipment, instrument calibration, plant adjustment

production in accordance with the cluster management’s approval and direction.

*Responsible for the data analysis and management for the following systems

SAP, Maximo (Linde’s Maintenance Management System), and other select

automated systems for the purpose of reporting.

*Completed the required Linde Safety Training Program.

*Responsible for the drafting, collection, interpretation, implementation and

enforcement of the required safety procedures, for compliance with safety

standards.

*Worked with the cluster management to ensure accurate and timely

documentation in compliance with quality, safety and environmental regulations.

*Provided operations and maintenance support as necessary to the supply area

for scheduled and unscheduled maintenance.

12/2004-09/2005 Brick Mason

LMS Construction, Raleigh, NC

*Responsible for the compilation, planning, distribution and supervision of

specific job assignments for all assigned employees

*Instrumental in the recruitment and engagement of masonry and allied building

trades operations.

*Responsible for masonry specifics such as brick lying, stone setting, tile setting,

and cement finishing.

*Managed masonry repairs in existing structures.

*Responsible for the delegation and supervision of assigned employees for

equipment security, proper utilization, movement and/or storage of all masonry

and cement finishing tools.

*Maintained a thorough, efficient and considerable knowledge base of potential

hazards and required safety precautions of the construction profession.

10/2003-10/2004 Stock Room Supervisor

Pier 1 Imports, Raleigh, NC

*Responsible for the traffic management of stockroom operations regarding all

inventory to include the shipment, reception, storage, return and/or write off

disposal of damaged and defective merchandise.

*Responsible for the transference of merchandise to other local stores, affiliates

and facilities.

*Responsible for the maintenance and operation of required vehicles to include

the ordering of expense supplies.

*Selected to assist in the interview/screening, training process for new hires.

*Responsible for the evaluation, enhancement and satisfaction of the individual

and collective guest service experience.

06/2002-08/2003 Fundraising Representative

Integral Resources, Raleigh, NC

*Performed out bound calls to prospective donors through automated system to

request financial support and raise public awareness for client programs.

*Utilized client approved scripting and call completion techniques to assist

donors in the pledge process of making a monetary gift commitment through

detailed communication of client programs, facts and common objections.

*Maintained detailed records of the donor’s responses through accurate data

analysis via automated systems.

*Responsible for management notification of specific donor requests and/or

needs.

*Completed mandatory advanced training sessions as needed to remain informed,

relevant and compliant.

04/2001-07/2001 Camp Counselor

YMCA, Raleigh, NC

*Performed all daily tasks for camp participants while ensuring a safe,

educational, healthy and positive environment.

*Maintained a daily checklist for compliance with facility policies and

procedures to include local, state and federal laws.

*Responsible for the daily activities and necessary regiments for a complete and

enjoyable experience.

*Performance of all assignments, tasks and duties as assigned by the Program

Supervisors in a timely and professional manner.

Education

1996-2000 Millbrook High School

Raleigh, NC

References Available Upon Request.

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