Customer Service Sales
Resume:
Stephen Valencia
West Palm Beach, FL 33415
*******.*********@*****.***
OBJECTIVE Seeking an opportunity where relevant education, knowledge, skills,
abilities, and experience will be utilized and developed.
STRENGTHS
• Enthusiastic, self-motivated, dedicated, and detail oriented.
• Proven analytical, research, and numerical abilities.
• Natural relationship-building expertise.
• Strong problem-solving and troubleshooting orientation.
• International travel and cross-cultural communication.
• Bilingual language skills in English/Spanish.
• Proficiency in MS Office and ability to learn new technologies and
software.
EXPERIENCE
02/2012-Present SGM Law Group PLLC. West Palm Beach, FL
Legal Assistant (Office Manager)
Manage office for lawyer specializing in immigration, including: Appointment setting,
calendar management, interpreting, AR/AP, and case file management.
Assist with business development by screening potential clients. Conduct
research, compose office correspondence, and help prepare attorney for
court appearances.
11/2011-04/2012 Nodara Inc., Wellington, FL
Warehouse Associate
Prepare orders for shipment in accordance with book order. Maintain/control inventory
and notify supervisor of shortages. Assist in packaging and shipping in
accordance with accepted methods/practices.
10/2010-11/2012 FirstService Residential, West Palm Beach, FL
Front Desk Team Leader
Deliver superior service to residents by responding to their questions, concerns and
emergencies. Build rapport with residents and their guests. Assist property
management with operations, including enforcing rules and procedures,
and budget. Supervise, manage and train the front desk staff.
08/2006-07/2011 Dry Clean U.S.A., West Palm Beach, FL
Customer Service Associate
Contributed expertise with figures, including statistics, sales and revenues, and additional
business metrics. Tasks included calculating, comparing, and tracking
sales for use by management. Train new hires. Maintain an accurate
inventory.
EDUCATION
Florida Atlantic University, Boca Raton, FL
Bachelor of Arts, Business Administration, 2011
Major: International Business
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