Human Resources Customer Service

Laura Chambers

*** **** ***** **., *******, Illinois 61568

Cell: 309-***-****

*****.*******@*****.***

Career Focus

Human Resources Manager with more than 5 years of experience planning,

developing and implementing, maintaining processes and practices. Highly

focused advocate for employees and customers.

Summary of Skills

? Recruitment/Staffing ? Assess and identify training needs,

conduct

? Benefits administration surveys, measure progress

? Training and development ? Participate in training conferences

? Budget development ? Observe jobs to determine job and

worker

? Operations analysis requirements

? Procedure and process ? Ensure that standards quality are

review and achieved

development ? Develop and administer employee

evaluation

? Knowledge of commercial law system

. Experience with conflict resolution

. Employee benefits

. Hiring/Firing

. Recruiting

. Interviewing experience

. Compensation/Payroll

. Complex problem solving skills

. Negotiation skills

. Employee coaching

. Project management

. Product management

. Quality assurance

Accomplishments

Process Improvement

. Achieved revenue objective by implementing cost-cutting measures.

. Implemented new uniform policy resulting in substantial company

saving.

. Data verification and correction for new system software update.

Data Verification

. Checked figures, postings and documents for correct entry,

mathematical accuracy and proper coding.

Management

. Human Resources

. Interviewed, hired and trained team of five direct reports, increasing

department productivity and client acquisition rates.

. Supervised creation of marketing strategies/plans and ensured

operations were within budget constraints.

Professional Experience

Human Resources Manager

September 9, 2013 to March 2014

Four Seasons Association - Bloomington, Illinois

Human Resources Manager Responsible for research/analysis, updating

policies and procedures, implementing and modifying job descriptions,

maintaining and updating all compensation policies and processes, 401K, new

hire orientation and training, payroll review and processing, employee

evaluation processes, manage budget and process for HR, HR software

administrator for ADP, investigations, terminations, implementing and

manage employee uniform process. Performed salary analysis and processing

of performance evaluations, direct administrator to all third party

compensation carriers. Knowledge of FMLA, COBRA, ADA, FLSA, PPACA.

Supervise Human Resources Specialist, recruiting, hiring process, supervise

employee activities committee, monthly rewards program, service awards.

March 2010 to March 22, 2013

Kroeschell Operations Inc. - Peoria, Illinois

Manage office; responsible for Operations division of Human Resources

functions. Managed employee benefits, existing procedural forms.

Recruiting, interviewing, and placement, background checks, physical

requirements, new hire orientation. Reviewed files, records and other

documents to obtain information and respond to requests pertaining to FMLA,

COBRA. Investigate and mentor in resolving employee issues and complaints,

completed and processed all internal paperwork such as disability,

termination and other related Human Resources processes. Supervise Payroll

and Data Administrator. Purchased and managed ordering of necessary

supplies, tools and uniforms program. Computed, recorded, and proofread

data, records and reports. Research, policy writing and updating. Ensure

policies and documents were updated for employee use and available for

access on server. Knowledge of FMLA, COBRA, ADA, FLSA, PPACA.

Assisted in planning and executing events and marketing programs. Assisted

with all product development departments to create and maintain marketing

materials for sales presentations and client meetings. Worked closely with

company executives to identify new business opportunities and routinely

participated in the sales process. Updated managers, partners and clients

as necessary. Research, analyze data and problem solving.

Organized division Multiple Sclerosis Society Walk and all charity event

sponsorships.

Administrative Assistant

September 2003 to February 2009

Kroeschell Operations Inc. - Peoria, Illinois

Assist upper management; maintain payroll and Human Resources functions.

Provided operational support. Executed accounts receivable reporting and

matched purchase orders with invoices and recorded the necessary

information. Reconciled and reported discrepancies found in records.

Communicated with customers, employees and other individuals to answer

questions and explain information. Reviewed files, records and other

documents to obtain information and respond to requests. Completed and

mailed bills, contracts, policies, invoices and checks. Computed, recorded,

and proofread data, records and reports. Tracked progress and updated

managers, partners and clients as necessary.

Completion and processing of HR paperwork as necessary.

General Manager

April 1997 to April 2000

Methodist Home Medical - Peoria, Illinois

Provided operational support for high-volume Home Health Care institution.

Partnered with CFO to create and revise annual budget for Program services.

Guided firm reconciliation, payroll, annual bonus, pension funds, annual

reporting, and management of investments. Managed employee benefits program

and filed quarterly sale tax .Executed accounts receivable reporting

enhancements and reconciliation procedures. Managed forecasting,

operations, accounting close and reporting. Supervised accounts receivables

clerks. Calculated, prepared, and issued bills, invoices and account

statements according to established procedures. Compiled financial reports

pertaining to cash receipts, expenditures and profit and loss. Received,

recorded, and banked cash, checks, and vouchers as well as reconciled

records of bank transactions. Accessed computerized financial information

to answer questions related to specific accounts. Complied with federal,

state and company policies, procedures and regulations. Matched purchase

orders with invoices and recorded the necessary information. Reconciled and

reported discrepancies found in records. Communicated with customers,

employees and other individuals to answer questions and explain

information. Reviewed files, records and other documents to obtain

information and respond to requests. Completed and mailed bills, contracts,

policies, invoices and checks. Computed, recorded, and proofread data,

records and reports. Assigned tasks to associates, staffed projects,

tracked progress and updated managers, partners and clients as necessary.

Drafted and reviewed financial statement compilations before being approved

by partners. Created and executed marketing/PR campaigns, including new

product introductions and existing product development. Increased

credibility and client awareness by developing technical/non-technical

marketing collateral and presentations, public relations campaigns,

articles and newsletters. Planned and executed special events and trade

shows that assisted and established community recognition. Created

solutions in the areas of inventory, sales reporting, distribution and

product upgrades that led to system improvements and streamlined processes.

Worked closely with all product development departments to create and

maintain marketing materials for sales presentations and client meetings.

Managed team of three direct reports responsible for on-going product

optimization, account management, system processes. Worked closely with

company executives to identify new business opportunities and routinely

participated in the sales process. Managed projects and served as primary

liaison between client and multiple internal groups to ensure clarity of

goals and quality and adherence to deadlines. Knowledge of US Laws and

Regulations.

Customer Service

February 1991 to April1997

Heartland Home Health Care - Peoria, Illinois

Provided operational support for high-volume Medical Equipment institution.

Customer Service

August 1983 to April 1991

Glasrock Home Health Care - Peoria, Illinois

Provided operational support for high-volume Medical Equipment institution.

Education

Capella University 2010

Minneapolis, MN, US

Industrial Organization Psychology

Masters Industrial Organizational Psychology

Masters Degree: "Industrial-organizational (I-O) psychology is the

scientific study of the workplace. Rigors and methods of psychology are

applied to issues of critical relevance to business, including talent

management, coaching, assessment, selection, training, organizational

development, performance, and work-life

balance" (Society For Industrial and Organizational Psychology Inc., April

26, 2011).

Related Coursework, Related Projects, Specialized Coursework, Thesis in

Telecommuting, Deans List,

Bradley University 2006

Peoria, Illinois, US

Industrial Organizational Psychology

Bachelor of Science I/O Psychology

Bachelor of Science in Industrial Organizational Psychology with a Minor in

Business.

Related Coursework, Related Projects, Specialized Coursework, Deans List.

Illinois Central College 2004

Peoria, Illinois, US

Arts and Science Psychology

Associate in Arts and Science

Related Coursework, Related Projects, Specialized Coursework

Professional Affiliations

Society for Human Resource Management (SHRM)

AAIM

Riverfront Business Association / Kroeschell Operations Inc.

Multiple Sclerosis Society Volunteer WALK committees

Notary

Keywords

Client Relations, Continuing Education, Creative Problem Solving, Customer

Satisfaction, Customer Service, Advocate

References:

William Chambers

President Operations

Mobile: 312-***-****

*******.********@**********.***

Edward Swietek

President, CEO

Direct: 312-***-****

Mobile: 312-***-****

**.*******@**********.***

William Murphy

Project Manager

Mobile: 815-***-****

*******.******@***.***

Contact this candidate