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Customer Service Sales

Windsor, ON, Canada
April 27, 2014

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Jo Anna Haim Customer Service Resume

**** ********* **. ****, *******, On N8S Tel:519-

***-****. *****:

Personal Summary

A bilingual in french/ english motivated, resilient and compellingly

persuasive individual who loves nothing more then helping customers resolve

their problems or find things that they want. Having a professional

appearance and a respectful, business-like manner, Jo Anna is a service

orientated professional who is very confident when handling enquiries,

complaints, communications. She is a team player, who is able to work to

timely demands and effectively manage multiple workloads. Right now she is

looking for a full time position in Customer Service and Sales.

Work Experience

Beauty Bar Salon- Hairstylist and Makeup Artist

Sep-Apr14 -Cut, color,

highlights, up do, makeup, reception

Sutherland Global Services - Call Center Agent

Apr11-Nov12 Technical Support- (Bilingual Technical Support


-Communicate electronically and in person with computer users experiencing

difficulties determine and document problems experienced; Consult user

guides,technical manuals and other documents to research and implement

solutions; Provide advice and training to users in response to identified

difficulties; Collect, organize and maintain a problems and solutions log

for use by other technical support analyst.

Sears Dec10-Apr11

Customer Service Desk Associate, Sales

-Provide service at point sale by processing all transactions quickly and

accurately, according to Sears Canada Policies. These transactions include

Catalogue sales, Sears Canada Card products sales, payments, refunds,

voided transactions, opening and closing procedures, etc. Utilize all

equipment properly and report any deficiencies to Lead or Manager as soon

as possible. Promotes the use of the Sears Canada Card in each transaction,

and utilizes all opportunities to open new accounts and promote related

Products( Mature Outlook, Family First etc.) Respond to any resolve

customer service problems promptly. Report repeated customer service

issues/concerns to appreciate Lead or Manager. Maintain the area around the

point-of-sale and the sales desk according to ''Close New Everyday''

standards. Support adjacent areas in sales floor coverage and merchandise

replenishments as needed.Work in compliance with all laws and regulation

and attend or complete all required health and safety training.Perform

other duties as required.Maintain rapid credit conversation rate as per

corporate standards.


Marvel Beauty School- Windsor, On Nov 12-

Sep13 Hairdressing diploma

Blanche Macdonald Centre - Vancouver, BC Sep 09-

Aug10 Master Makeup and Hair Artistry- TV & Film,

Fashion, Beauty, Bridal

Dawson College - Montreal, Qc Sep01-

Sep03 Social Sciences- Child psychology

References upon Request

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