Customer Service Administrative Assistant

*** **** ******** ******

Appleton, WI *****

(h))920-***-**** (c) 920-***-****

**************@*******.***

MICHELLE M. GIERKE

PROFESSIONAL SKILLS

• Data entry

• 2 years’ experience managing an office

• Produce quality business letters, memos, reports, agendas, and minutes

• Keyboard speed of 50 wpm

• Accounts payable and receivable

• Computer skills in Microsoft Access, Power Point, Excel, Word, ADP, Citrix, Outlook, Internet

Explorer, People Soft, Focal Point, SAP, QuickBooks, and Email

• Detail oriented, organized, and focus minded

• High standard of professional confidentiality

• Organize and manage records by indexing, filing, and color coding

• Positive and compassionate approach when working with customers

• Scheduling appointments, process payments, use of multi phone line, completing work orders,

inventory, and invoice

WORK EXPERIENCE

Uncle Jim’s Tavern Appleton, WI 08/2013-03/2014

Bartender

• Customer Service

• Handles money

Forward Service Corporation Menasha, WI 04/ 2013-05/2013

Scanner (Volunteer)

• Scanned, sorted, and coded documents into computer for the state

• Attention to detail

Airgas USA LLC/Manpower Appleton, WI 02/ 2013-02/2013

Plant Administrator (Temp)

• Used SAP, Outlook, Airmail, and Citrix computer programs

• Received and sent out trucks

Safety-Kleen/Aerotek Kaukauna, WI 10/ 2012-10/2012

Administrative Assistant (Temp)

• Used Focal Point and SAP computer programs

• Worked on manifests, LDR’s, manuals, receipts, control sheets, purchase orders

COTs Appleton, WI 03/ 2012-05/2012

Administrative Assistant (Volunteer)

• Created mailing lists, labels, memos, directories, speeches, charts, templates, and documents

• Answered phones and took messages

Expert Roofing /Office Team Appleton, WI 07/2010-02/2011

Receptionist (Seasonal)

• Scheduled, filed, and handled customer concerns

• Created spreadsheets using MS Excel to manage weekly and monthly sales

St. Paul Elder Services Kaukauna, WI 03/ 2010-04/2010

Health Unit Secretary

• Completed admission and discharge paperwork for patients

• Scheduled appointments

Warehouse Specialists, Inc. /Office Team Neenah, WI 05/ 2009-07/2009

Customer Service Representative (Temp)

• Scanned work-orders and invoices

• Managed the phones, scheduled appointments, and communicated with the warehouse shippers

Russ Darrow/Kia Oshkosh, WI 08/ 2007-04/2008

Receptionist

• Scheduled appointments and work orders in ADP

• Processed inventory and filed paperwork

Sentry Foods Appleton, WI 04/2000-08/2004

Assistant Meat Department Manager

• Ordered products for department and put on shelves

• Talked to vendors and made displays

EDUCATION

Job Center Appleton, WI 2014

• QuickBooks Computer Software

• National Career Readiness Certificate

o Key Training

Fox Valley Technical College Appleton, WI 2011

• Business Law

• Microsoft 2010 Applications

• Internship at ThedaCare Behavioral Health 2006–2007

o Managed medical records for ten different doctors

o Work independently with limited supervision

o Make sure the doctors have their records for the next day’s appointments

• Medical Office Assistant Technical Diploma 2004-2006

o Office Procedures and Medical Terminology

o Document Management; Written Communications; Office Software Applications;

Proofreading

*References available upon request*

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