Customer Service Manager

Alexandria Belcher

* ***** *****

Randolph MA, **368

Phone: 617-***-****

Email: **********.*******@***.***

Education

Fisher College

Majors: Fashion merchandising

Minors: International business

GPA: 3.6

Experience

Arden B 100 Cambridge side Pl, Cambridge

Sales associate (Seasonal) November 22, 2013 – January 24, 2014

Managing inventory

Sales

Customer Service

Cashier Administrative Duties

Express 100 Cambridge side Pl, Cambridge

Assistant Manager (Full – Time) December 20, 2012 Present

Working with the General Manager to improve operations, sales and profitability.

Maximizing profits by controlling labor costs and expenses.

Continuously reviewing and managing team performance.

Supporting the Store Manager in identifying opportunities for commercial advantage.

Providing and exceptional in store experience for customers.

Checking off and signing invoices and credit notes on a weekly basis.

Managing staff training requirements.

Delegate work and give tasks to individuals to do.

North Gate Reading, MA, 01867

Security (Part – Time) February 2013 March 2014

• patrol the premises and adjacent areas

• Direct traffic to and from the main building

• Perform safety inspections in order to flail off any negative activity

• Check identity cards of personnel before admitting into the building

• Investigate and report any nefarious activity

• Take necessary action on spot when needed

Key Accomplishments

L.P.D Technology 265 Mortan st Mattapan, Ma

Receptionist (Part Time) (Seasonal) August 2011 December 2013

• Maintain the general filing system and file all correspondence.

• Assist in the planning and preparation of meetings, conferences and conference telephone calls.

• Make preparations for Council and committee meetings.

• Maintain an adequate inventory of office supplies.

• Respond to public inquiries.

• Provide word processing and secretarial support.

Volunteer Work

Dorchester House Multi Service Center Dorchester, MA, 02122

Event Staff (Per Diem) June 2012 Present

Member of the childcare staff for special events.

Supervised children 0 12 yrs. old during monthly workshops.

Organize and conducted children friendly activities.

Other duties as assign.

Skills

Excellent oral and written communication skills

Bilingual fluently speak, write and read Spanish.

Outstanding skills in customer service.

Accustomed to working in a fast paced environment with the ability to think quickly and successfully

handle difficult client situations.

Excellent interpersonal skills with the ability to work well in a team environment or independently.

Proficient in Microsoft office programs.

Extracurricular Activities

Vice President of Metco Student Union

Boston City Singers

References

Available upon request

Contact this candidate