Customer Service Manager

ZAMIR GAFOUROV

*** ***** *******, ***** ****, Ont. M2R 2W9 416-***-**** *****.*@*******.***

Objective

To obtain a position within your establishment, where my previous experience and willingness to

learn can be utilized

Summary of Skills

Over ten years experience as a Store Manager

Profound knowledge of hiring, scheduling and training staff

In-depth ability to work in a fast paced environment

Excellent communication and interpersonal skills

Ability to maintain professionalism at all times

Hardworking, punctual individual who is able to work well independently and within a team setting

Exceptional time management, organizational and problem solving skills

Bilingual; fluent in English and Russian

Relevant Employment Experience

Shift Supervisor 2011

Federal Security, Toronto, ON

Managed a team of seven to ensure that they were completing all assigned tasks

Created weekly schedule of shifts based on availability

Scanned cards for entry and departure for each staff’s shifts

Manager 2008-

2009

Cafe Express, Montreal, Quebec

Recruited and trained new hires, providing them training on the cash registers and in regards to

customer service

Planned budgets, monitored revenues and expenses of the store

Performed cash deposits and balanced daily transactions

Resolved any customer complaints often by providing excellent customer service

Dealt with inventory control and logistics

General Manager 1996 – 2008

Convenience Store, Pizzeria, Skyway Restaurant, Shell/ESSO gas station, 1193573 Ont. Inc., 1313723

Ont. LTD, Peterborough, Ontario

In charge of administration and management of different services including a large convenience store,

restaurant, pizzeria, gas station, and car-wash

Administrative duties included: Accounting, Inventory Control and POS systems

Zamir Gafourov Page 2 of 2 (416)

254-6895

Managed a team of over 35 staff members

Organized and completed scheduling for all staff shifts

Maintained balancing and bank deposits daily

Other Employment Experience

Security Guard

2010 – 2011

Garda Security, Toronto, ON

Patrolled designated buildings and sites

Daily patrolling on foot to assure the security of the assigned area

Protected people, property, and information

Responsible for patrolling and keeping the records of all security related incidents

Kept an eye and reported any irregularities to authorities

Informed violators of any rule infractions including smoking, loitering etc.

Responded to emergency situations as directed by policies

Team Leader 1977

-1992

Investigation Unit & Crime Lab, Kazakhstan

Directed and coordinated activities of squad of law enforcement personnel engaged in investigating

crimes and evidence

Responsible for all disclosures of the crime

Examined all evidence within the lab to conduct reports for the authorities

Maintained records in order to locate links in chains of evidence or information

Obtained and verified evidence by interviewing and observing suspects and witnesses, and analyzing

records

Performed undercover assignments and maintained surveillance, including monitoring authorized

wiretaps

Education and Training

Firearm License Ontario Security Training Academy, Toronto, ON 2011

Security License Enforce Security Services, Toronto, ON 2010

Forensics License Academy of Ministry of Internal Affairs, Moscow, Russia 1983

Jurisprudence, BA Academy of Ministry of Internal Affairs, Karaganda, USSR 1981

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