Customer Service Assistant

Ceiara Simmons

**** ******** ***** 704-***-****

Charlotte, NC 28217 ********@*****.***

CAREER SUMMARY

Compassionate, dedicated NC State Dental Board Radiology certified Dental Assistant I with DA II education and training. Ability to efficiently

perform four handed dentistry, proficient in pouring, trimming models, retainers, splints and bite blocks. Able to bring 3 years of customer service

experience to a dental career that embraces quick learning abilities and a positive personality with a bright smile and attitude.

EDUCATION

Kaplan College, Charlotte, NC- Dental Assistant Diploma Graduated July 2012

Awards: Dean’s List-4.0 GPA, Honor Roll

Certifications: Radiology, CPR, Blood Borne Pathogens, SPICE

SKILLS &QUALIFICATIONS

• Over one year of dental education, training and experience combined

• 320 Externship hours in specialty and general dental practices

• Dental Software: Eaglesoft, Dentrix, and ScanX digital imaging

• Skillful ability to efficiently and accurately arrange dental instruments and materials for four handed chair side assisting

• Performed intra-oral procedures such as removing dental cement and taking impressions

• Excellent dexterity, reliable, and a team player

• Strong ability to multitask, organized, disciplined and detail orientated

• Extremely productive in a high volume, high stress environment

• Excellent communication skills and high leadership ability

PROFESSIONAL EXPERIENCE

Charlotte Root Canal Center, Charlotte, NC July 2012-August 2012

Dental Assistant Externship (General)

• Scheduled appointments and verified insurance

• Assisted with root canals, implants, crown placements, and extractions

• Successfully operated digital and manual Panoramic x-ray machines

• Successfully mounted, duplicated, processed, and took X-rays

• Prepared, packaged and successfully sterilized dental instruments to be used on each patient

• Maintained patient comfort before, during, and after each procedure

• Educated patients on proper hygiene habits

• Taking inbound calls setting up appointments and referring to other specialist.

Ballantyne Pediatric Dentistry, Charlotte, NC June 2012- July 2012

Dental Assistant Externship (Specialty)

• Successfully operated digital and manual Panoramic x-ray machines

• Successfully mounted, duplicated, processed, and took X-rays

• Prepared, packaged and successfully sterilized dental instruments to be used on each patient

• Maintained patient comfort before, during, and after each procedure

• Educated patients on proper hygiene

• Pulled and filed patients charts

• Taking inbound calls setting up appointments and referring to other specialist.

Corestaff (Shutterfly), Charlotte, NC October 2011-present

Customer Service Lead

• Support a team of about of 30 agents.

• Assisting customers over phone and emails on orders processing imaging and prints, billing, making manifest dealing with Ups, Fedex.

• Technical support for data imaging and other various programs.

• Web and technical pc programs.

• Proficient skills in Windows XP/7/Vista and Beta. Photo shop, Illustrator, excels and word troubleshooting a plus

Cookout, Charlotte, NC September 2009-June 2010

Cashier

• Greeted customers in a professional and friendly manner

• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

• Processed food returns

• Received payment via cash, credit cards, or automatic debits

Mona’s Kitchen, Rock Hill, SC July 2006-June 2007

Cashier

• Greeted customers entering establishment

• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

• Processed food returns

• Received payment via cash, credit cards, or automatic debits

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