professional administration seeker with great customer service skills

RAQUEL GOMEZ

Cell: 510-***-****

Email: ***************@*****.***

OBJECTIVE

Seeking a customer service, administrative or related position in which will utilize my extensive experience in customer service, sales, data entry, and accounting.

SPECIAL SKILLS

¬ Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures.

¬ MS Office Suite (Word, Excel, Access, PowerPoint, Oracle and Outlook); demonstrated ability to learn new computer programs quickly.

¬ Excellent interpersonal, oral and written communication skills.

¬ Strong Customer Service Skills.

¬ Understand the importance of confidentiality in a business setting.

¬ Familiar with Medical Terminology

EXPERIENCE

Service Coordinator/ McQuay International, Hayward, Ca November 2012 - July 2013

Sales representative support, accounts payable/receivable.

Worked as a receptionist/service coordinator in a high volume office .performed service coordinator duties and task in a timely matter.

Handled a wide range of customer service needs such as price quotes and availability, expediting orders, order entry. Filing

Accounts payable/Accounts Receivables and printed and submitted invoice request

Created service request orders. Dispatched/scheduled technicians

Prepared and received Dailey outgoing and incoming UPS packages and mail

Created new customer accounts and entered new equipment into system

Receptionist/Customer Care Specialist/ MDC Vacuum LLC., Hayward, CA April 2001 - June 2007

Worked as a receptionist for a busy sales office. Performed general reception duties such as filing, greeting customers and mail distribution.

Accounts Receivable functions such as cash and credit card transactions, prepared bank deposit and collections

Handled a range of administrative support and office management functions.

Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.

Maintained inventory of supplies and served as an intercessor for maintenance of office equipment

Customer Service Representative/ Office Team, Hayward, CA April 1998 - April 2001

Worked as a receptionist for a busy sales office. Performed general reception duties such as filing, greeting customers and mail distribution.

Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.

Entered purchase orders and RMA's, successfully tracked orders.

Accounts Payable duties such as matching purchase orders with invoices.

Cross trained in Accounts Receivable functions.

EDUCATION

Carrington College, San Leandro, CA January 2011 - February 2012

Graduated Front and Back Office Medical Assistant Program with a 4.0 GPA

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