Customer Service Manager

Mike Broadus

DISTRICT MANAGER EXTRA SPACE STORAGE - State of Hawaii

Kapolei, HI

******@***.*** - 808-***-****

To lead a team of people as I use my skills and talents in direct sales and people management

WORK EXPERIENCE

DISTRICT MANAGER EXTRA SPACE STORAGE

State of Hawaii - 2010 to Present

Simultaneously manage multiple sites and between 20 and 60 staff members across the State of Hawaii. Utilize

customer service expertise when communicating with clients to resolve or avoid conflicts. Remain up to date

on all performance evaluations, operational, and profit and loss reports. Manage over $100 million in assets

with responsibility for identifying capital expenditure projects. Manage rental rates and discounts, contract for

ongoing repairs and procure and purchase needed supplies and services.

Successes include opening four new locations, and bringing Hawaii's performance up to first in the six-district

division while sustaining employee turnover below minimum threshold. Staff was mentored to reach high

honors within the company with one receiving an Extraordinary Award. Promoted two managers to District

Training Lead positions, and advanced six staff members within the district to store manager positions.

Participated in the Disney Leadership Institute and Team Trek Team Building and Leadership Development.

Completed over 40 Skillpath management modules and attended Skillpath How to Excel in Managing and

Supervising People Seminar

Material Coordinator

MATERIALS MANAGEMENT MERCY GILBERT MEDICAL CENTER - 2006 to 2009

2006 to 2009

Expedite delivery of materials, supplies, and equipment, maintain all supply rooms, order, issue, and release

orders through Lawson.

STORE DIRECTOR PETSMART

2000 TO 2006

Built partnerships, interdepartmentally as well as with district managers, senior leadership, and corporate

office. Maintained sales growth within expected parameters while controlling costs and expenditures. Held

staff accountable for high standards of store appearance, proper freight flow and replenishment, complied with

corporate directives, and proper care for animals.

Interviewed, hired, educated, counseled, evaluated, implemented performance improvement plans, and

performed disciplinary actions as necessary. Participated in opening new retail units.

EDUCATION

BACHELOR OF ARTS in Music Education

EVANGEL COLLEGE - Springfield, MO

ADDITIONAL INFORMATION

SKILLS & ABILITIES

Results-focused pro-active management style with ability to develop capital and property budgets, manage

controllable expenses, write reports, and deliver clearly stated objectives. Understand computer-based

processes, functional with general use of Microsoft products, and able to navigate the internet. Possess strong

skills needed to recruit, hire, train, counsel, and when necessary, discipline staff to produce results.

Contact this candidate