Customer Service Accounting

CAREER OBJECTIVE

A motivated and ambitious individual with 6+ years' experience in

bookkeeping and accounting looking for a position where I can utilize my

experience, skills and abilities to benefit of your company

HIGHLIGHTS OF QUALIFICATIONS

Business Administration/Accounting Diploma with 6+ years' experience in

accounting, bookkeeping and tax preparation

Strong knowledge and experience in payroll, accounts receivable, accounts

payable, preparing invoices and bank deposits, tax preparation and year end

working papers

Excellent customer service skills, able to effectively assist with customer

inquires

Continuously developing new skills and updating training and education

including extensive research to keep up to date with employment standards

re payroll and HR

Able to work independently and quickly learn the processes of a company

Reliable and dedicated individual

Organized and detail orientated

Proficient computer skills in Microsoft Office 2010 including advanced

skills in Microsoft Excel, Yardi, REMS, QuickBooks, Simply Accounting,

Caseware, Cantax, Profile and Quicken

PROFESSIONAL EXPERIENCE

Contract Merchandising (Contract)

September - October 2008

Shoppers' Drug Mart, Ajax ON

Hired to assist with preparation required to launch new store opening

Assisted with merchandising, stocking shelves, setting up store displays,

checking inventory and any other duties as requested

Food Prep/Cashier (Relief)

January - February 2008 Subway Sandwiches,

Oshawa ON

Responsible for customer service, cash register duties and food preparation

Ensured that proper food safety policies and procedures were followed

Received positive feedback on store cleanliness and attention to detail

Technical Support Agent

Summer 2007 Durham Contact

Centre-Sympatico Technical Support

Responsible for answering incoming calls and assisting with customer

inquiries

Assisted with technical support in regards to modem and internet

connections

Ensured calls were responded to quickly and efficiently

Responsible for upselling and sales

Staff Accountant

January 2006 - June 2006

Gary Toniolo Inc., Ajax ON

Hired to assist with tax season preparation and accounting

Processed payroll for small client companies in public accounting capacity

using Paymate, Simply Accounting and ADP Software

Compiled T4 summaries and T4's then sent to clients

Assistant Controller

August 2005 - October 2005 Computer Parts

Alliance, Markham ON

Investigated requests for credit to invoices for Computer Parts

Reseller/Repair company

Prepared invoices from purchase orders and enter into Red wing Software

Compiled and organized employee data and produce spreadsheets for reporting

of information with respect to banked hours, accrued and paid vacation for

management and employee use

Processed Records of Employment

Property Accountant (Contract)

September 2004 - July 2005

Torgan Group, North York ON

Hired as a temporary contract to assist with accounts payable and accounts

receivable

Investigated requests for credit to invoices using Yardi Software

Prepared Rent Roll Summaries and follow up on overdue accounts using proper

procedures for both net and gross leases

Documented calls, second requests, prepared letters for payment of overdue

accounts and responses

Liason between management and clients to negotiate settlements of overdue

rents

Processed credit applications and requested credit information from bank

for new tenants.

Created an Excel Database that tracked cash flow for the office manager to

assist with organizing the system between various owners

Assistant Controller

October 2003 - April 2004

Cosmopolitan Homes

Recruited from Mansouri Group to Cosmopolitan Homes to Assistant Controller

position

Prepared and entered invoices using Simply Accounting

Set up spreadsheet to track deposits on homes and follow up on missed

payments or bounced cheques in a timely manner

Prepared and maintained sales summary, budgets, cash flow, costing analysis

in excel

Prepared bank deposits and entered receipt of payments for home builder and

property management

Assistant Controller

July 2002 - October 2003 Mansouri Group

(Liza Homes)

Used REMS Software to track full bookkeeping cycle

Processed credit applications and requested credit information for

mortgages

Set up spreadsheet to track deposits on homes and follow up on missed

payments or bounced cheques in a timely manner

Prepared and maintained sales summary, budgets, cash flow, costing analysis

in excel

Prepared bank deposits and entered receipt of payments for home builder and

property management

Prepared and issued reconciliations, adjusting entries and remittances of

GST, WSIB

Bus Driver (Seasonal)

October 2001 - June 2002

Durhamways Buslines

Responsible for transporting approximately 60 students from home to school

Responsible for transporting approximately 20 special needs students from

home to school

Ensured proper circle checks were completed daily and recorded data as

required

Bookkeeper

June 2001 - October 2001

Reliable Bookbinders

Responsible for book keeping and accounts receivable duties

Investigated requests for credit to invoices using Business Vision (DOS

Version) Software

Ensured that notes and other extras were properly placed for as required by

the customer

Bookkeeper

October 2000 - June 2001

MacKinnon Mechanical

Performed all bookkeeping and payroll functions and administration for

small HVAC company

Responsible for payroll functions for 9 employees

Data Entry (Contract)

August 2000

Mutual Mechanical

Prepared and entered invoices using Simply Accounting

Manually transferred all accounting files and information from an version

of Simply Accounting Software to an updated version

Accounting Technician (Contract)

July 2000 Jet Renovations

Accounting technician - sorted and compiled accumulated information from

boxes for their accountant- have reference letter

VOLUNTEER EXPERIENCE

St. Vincent's Kitchen - Oshawa ON - during summer while in college with

daughter accompanying me as I had no daycare

St. Vincent's Thrift Store - Oshawa ON - during summer while in college

Oshawa Jazz Festival - Oshawa ON - also with my daughter.

EDUCATION AND RELEVANT TRAINING

3 Year Business Administration/Accounting Diploma (Honours)

Durham College, Oshawa ON

Smart Serve Certificate

Certified Food Handler's Certificate

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