Customer Service Assistant
Resume:
Amanda Maksim
*** **** ****** ***** ***** pa, ***44 T: 412-***-****
******.******@*****.***
Education:
University of Pittsburgh School of Social Work, Masters in Social Work
Concentration: Direct Practice
Graduated: December 2011
Chatham University, Bachelors of Social Work
Graduated: May 2010
Gateway Senior High School, Diploma
Graduated: May 2006
Professional Experience
HOME INSTEAD
December 2012 - present
Care Giver
Position details
. Work with a client in their living environment to assist with non-medical
needs. Including: personal care, such as; bathing, ambulatory transfers,
toileting, grooming, dressing, mobility, and cognitive impairment or
companionship, such as; medication assist/remind, escort, housekeeping,
laundry, and meal preparation.
SUNRISE SCHOOL
September 2010 - April 2011
Social work intern
720 hour field placement
Position details
. Conduct group sessions lasting approximately six to seven weeks in five
classrooms in the duration of the 2010 school year on topics relating to
the student's needs of the particular classroom.
. Facilitate one on one weekly counseling session with students as assigned
throughout the 2010 school year.
. Complete necessary tasks as assigned by the school social worker as well
as shadowing the school social worker when appropriate.
NATURALIZER SHOES
August 2010 - present
Part-time sales associate
Position details
. Help customers who enter the store with specific shoe needs relating to
health issues or comfort issues.
. Take orders for customers and answer any questions they may have
regarding shoes or items at the store.
. Fit customers with shoes that meet their needs
. Answer the store phone
. Customer service
FAMILYLINKS
September 2009 - April 2010
Mental Health Classroom Aide
500 hour field placement
The classroom aide position at Familylinks builds leadership skills in
working with students from diverse backgrounds and diverse behavioral and
developmental needs and assisting in integral tasks throughout the day.
Position Details
. Assisted teachers and mental health workers in the classroom with
necessary tasks throughout the day
. Served as classroom support for students during individual class work
time periods
. Wrote daily case notes on students behavior indicating their progress
towards their IEP goals.
. Facilitated group in the assigned classroom for students to build
necessary social skills for their development.
CHATHAM UNIVERSITY (May 2008- June 2009)
Resident Assistant (RA)
The position of Resident Assistant builds many leadership skills due to
great variety of tasks completed during the year to ensure students in the
assigned jurisdiction are taken care of accordingly.
Position Details
. Assisted first year and returning students with social and professional
networking through student programming.
. Adhere to the expectations of supervisors and directly support 44
students in the assigned area.
. Responded to student calls or needs with diverse inquiries, needs and
personalities.
. Skillfully resolved complex issues with professionalism and diplomacy
. Fostered relationships with various campus departments
. Developed, centralized and organized confidence and moral boosters for
the entire staff resulting in a more productive staff atmosphere
. Facilitated all floor and hall meetings for students
. Accurately assembled and contributed to educational programming for
Chatham.
CHATHAM UNIVERSITY (August 2008- June 2009)
International Mentor
The position of International mentor helps international students
transition into college life in America.
Position Details
. Supported and assisted two assigned international students with concerns
in all capacities acting as a liaison to help them easily transition.
. Played integral part with course work assistance and explaining school
procedures as mentioned.
. Took students on trips through the city to help them familiarize
themselves with how to find their way around in Pittsburgh and what
activities they could participate in around the city.
Contact this candidate