Project Manager Customer Service
Resume:
ROSLYN C. RODRIQUEZ
** ******** **** ******, ** *3064
603-***-**** acdvu4@r.postjobfree.com
t
OBJECTIVE
I’m an accomplished, people-oriented, and hands-on professional, with comprehensive experience in
business development, customer service, and organizational administration. I am seeking to apply my
business and analytical expertise within an organization while continuing to cultivate my business acumen.
MS Office Suite Project Management Six Sigma, ISO 9000 and 9001
Oracle HRMS / Oracle Customer Relationship
PeopleSoft HRMS
ERP Management
EXPERIENCE
Adecco Nashua - #5281 Nashua, NH Current
Risk Management Administrator, Merchant Risk Operations – Chase Paymentech
• Analyzed the financial patterns of merchant accounts to detect fraudulent, suspicious, and unauthorized activity.
• Secured collateral through the use of freezing funds, placing an account on funds hold, or implementing a reserve of sales
on fraudulent and delinquent accounts.
• Expedite complicated merchant inquires by prioritizing and researching merchant accounts reporting findings verbally
and/or written to merchant and internal customers.
Software: Microsoft Office Suite, PeopleSoft, Proprietary control software package
The Adecco Group for CareFusion, San Diego, CA 2012 - 2013
Service Technician, Medical Device Manufacturer
• Assist Project Manager with coordination IV infusion pump implementation and updates for leading New England area
hospitals.
• Primary liaison coordinating with Customer Project Manager to manage quality initiatives and insure that results are
properly recorded into customer database.
Software: Microsoft Office Suite, Proprietary inventory control software package
RCR Consulting, Nashua, NH, Owner/Operator 2011- 2013
Estate Consultant/Personal Associate
• Maintain confidential relationships to minimize principal and estate exposure.
• Create and refine monthly and annual budgets.
• Oversee banking for the estate, household and taxes.
• Scan documents in order to reduce paper and encrypt electronic files are for identity/security protection.
Software: MS Excel, Word, Internet, Power Point, E-mail, Scanner, Fax
CRITICAL CARE SYSTEMS, Nashua, NH 2010
Supervisor Medicare Billing and Editing Team, Supporting 20+ branch pharmacies
• Oversee and maintain patient account info.
• Entered and verified accuracy of patient information on medical software system.
Software: Microsoft Office Suite, RX Home Reimbursement Software, CareNet Reimbursement Software
FIDELITY INVESTMENTS, Merrimack, NH 1997 – 2009
Business Analyst HR Payroll 2008 – 2009
Operations Manager HR Payroll Fulfillment, 2002 – 2008
ROSLYN C. RODRIQUEZ
13 Syracuse Road Nashua, NH 03064
603-***-**** acdvu4@r.postjobfree.com
t
Distribution
Operations Representative and Team Lead HR 1997 – 2002
Payroll Distribution, Fulfillment
• Evaluated business practices to identify process and system enhancement opportunities to drive
cost savings. This gained operational efficiencies and improved quality in the HR Payroll
operations organization.
• Authored professional correspondence to clients and vendors.
• Provided day-to-day operations oversight resulting in impeccable customer service.
• Assisted with and implemented processes for internal & external clients reducing risk and
processing time by 85%.
• Created scalable and efficient processes to deliver cost savings and reduce risks.
• Managed Six Sigma and non-Six Sigma process improvements, enhancements, and compliance
projects for payroll benefits administrations.
• Defined scope of projects and developed a detailed plan of action including assigning roles and
responsibilities to prioritize tasks and supply updates to stakeholders.
• Established, tested, and maintained Contingency Plan, internal and external audits for business
operations.
Software: MS Office Suite, Lotus Notes, Oracle HRMS, Oracle ERP, UPS, Fed-X, USPS, and other
business applications.
EDUCATION
• 201
Associates Health Care Administration, University of Phoenix
3
• anticipated completion date Dec, 2015
Bachelors Business Administration, University of Phoenix
AWARDS
Awarded Outstanding Service Award for process improvements, team work and collaboration.
Nominated for four Outstanding Service Awards.
Several Spot and MVP awards for team work, collaboration, responsiveness, and development of process documentation,
process changes, and enhancements.
REFERENCES
1. Michael Frabetti Relationship: Director at Fidelity Investments from
VP Finance 2003 - 2009
Fidelity Investments, Covington, KY
acdvu4@r.postjobfree.com
2. Lisa (Rando) Pacheco Relationship: Manager at Fidelity Investments
Payroll and Tax Compliance Manager from 2002 - 2009
Shawmut Design and Construction, Boston, MA
acdvu4@r.postjobfree.com
3. Kaye Axelgard-Reeves Relationship: HS Educator in Brentwood, CA
Retired Educator, Benicia, CA School District, since 1974
acdvu4@r.postjobfree.com
ROSLYN C. RODRIQUEZ
13 Syracuse Road Nashua, NH 03064
603-***-**** acdvu4@r.postjobfree.com
t
4. Daniel Formanek Relationship: Project Manager at CareFusion for
Field Technician The Adecco Group from 2013
CareFusion, San Diego, CA
acdvu4@r.postjobfree.com
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