Objective

To obtain an positive position where I can use my years of customer service and medical billing and coding along with

my supervisor experience in a call center environment.

Qualifications

Knowledge of medical insurance terminology, medical billing and coding

Computer skills with proficiency in Microsoft office,Excel

Data entry experience and accuracy

Ability to multitask and prioritize in fast –paced environment

Strong communication skills– written and verbal

Advanced problem solving, research, analytical, and troubleshooting skills

Excellent interpersonal and client interfacing skills

Work History-Accredo

03/20/2010 to Present

Responsible for providing and maintaining excellent service to Express Scripts Web

site users via e-mail or telephone .Assist customers with accessing and

navigating Esi websites and answer any

Technical navigational or web site related questions via telephone and email.Provide

technical support clients, customers, members in fast paced environment to

customers via telephone and emails ability to trouble shoot track, and resolve

technical problems in internet environment .Work

Collaboratively with other departments to resolve issues ; operate internal applications

along with Microsoft excel outlook and word.Communicate (written and verbal)

and explain to customers the answers to questions in a clear,concise manner .

And also assist with descalating calls from the patients that medications has

been delayed or that may need there prescriptions processed immediately. I

also assist customer service representatives with questions and concerns

about medication and drug pricing . Along with setting up shipments and

calling physicians offices to obtain new prescriptions or prior authorizations . I

also assist with credits and refunds for patients and assist with replacements

shipments .Resolves all disputes related to credit cards escalated internally and

incorporates Compass referrals and internal email request. Researches and

responds to all correspondence related to billing issues.And resolving all issues

by using my Superior Customer Service skills including excellent soft skills,conflict resolution,negitiation and consultative sales ability.Always displaying

a professional image exceptional courtesy, willingness to assist and always offer

alternatives .Also exercise independent judgement in making decisions that

mutually benefit the patient,client and Accredo by thinking out the box and

identifying / offering solutions . Along with training and sharing of best

practices with customer service representatives and superviors as assigned.And

the ability to work independently and follow through on commitments .

Education

Remington College

Medical billing and coding

References

Upon request

Nacirema Michelle Dowdy

901-***-****

acdvtg@r.postjobfree.com

Cambridge Ave.

Memphis,Tn 38106

owner

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Computer Skills

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