Manager Management
Resume:
Patty K. Phillips
Glendale, AZ 85310
*********@*****.***
Career Summary: Accomplished insurance risk manager with expertise in claims management, creating risk and safety programs and reducing total cost of risk.
P.F. Chang's (Scottsdale, AZ) July 2008 – Present
Senior Risk Manager
Responsible for all aspects of company risk and insurance program. Manage the identification, evaluation and mitigation of company's U.S. and international risk exposures. Oversee claims and litigation, promote loss prevention, monitor company and vendor compliance with insurance procedures and claims guidelines. Work with insurance broker on analysis of loss information and oversee insurance renewal process. Perform contract review. Primary owner of the company's crisis management program. Liaison to regional management.
RSC Equipment Rental (Scottsdale, AZ) August 2005- July 2008
Risk Analyst
Assisted Director of Risk in determining total cost of risk and developing risk plans. Reported and oversaw company’s property and environmental claims, participated in carrier claim reviews. Oversaw contract review and departmental projects. Analyzed and disseminated risk data to corporate and regional management. Worked with broker to organize insurance program. Maintained internal risk management system.
Scottsdale Insurance Company (Scottsdale, AZ) October 2003-June 2005
Claims Service Liaison
Provided one-on-one support for claim representatives in their skill development. Streamlined claims processes to become more customer focused, implemented service training and evaluated for effectiveness. Conducted service consulting, identified divisional trends and recommended changes to training/measurement. Assisted with recruiting and worked with new hire orientation.
City of Las Cruces (Las Cruces, NM) November 2001- October 2003
Risk Manager Assistant
Managed all financial aspects of department, investigated and recommended settlement or denial of claims to the City Attorney's Office. In charge of department when the Risk Manager was not available. Secured Liability, Property and Workers’ Compensation insurance, over-saw the Drug and Alcohol Testing Program, key member of the City's Safety Committee. Assisted in the budget process, wrote Council Action Forms and Resolutions, made recommendations to City Council, and gave various Risk Management presentations.
Liberty Mutual (Orange, California) August 1995 to June 2001
Senior Case Manager/Technical Claims Specialist
Supervised four case managers, assisted in recruiting, interviewing, hiring & training new employees, prepared and presented claim reviews for commercial policy holders, attended mediations and trials. Investigated and resolved auto, product liability, premises liability, property damage, municipal, medical malpractice, and construction defect claims.
Education:
Associates in Claims Designation
Associates in Risk Management Designation
CPCU (September 2014)
SALVE REGINA UNIVERSITY
Master of Business Administration
UNIVERSITY of CALIFORNIA, IRVINE
Human Resources Management Certificate
UNIVERSITY of TEXAS EL PASO
Bachelors of Business Administration
Achievements:
•Implementing new claims allocation system for P.F. Chang’s.
•Rewrote Emergency Procedure Plan and Health and Safety Plan for P.F. Chang’s.
•Oversaw the reorganization of risk management information system and claims reporting process at RSC Equipment Rental.
•Assisted in developing a new recruiting and staffing model for Scottsdale Insurance claims department.
•Developed a new claims management system for the City of Las Cruces.
•Received “Team of the Year” award while at Liberty Mutual.
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