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Customer Service Manager

United States
April 27, 2014

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Scott Bird



* Strong background in mathematics, statistics, and probability

* Proficient in Microsoft Word, Excel, Access, and Power Point

* Solid understanding of Microsoft and Apple client operating systems

* Familiar with PC hardware and peripherals

* Great customer service skills

* Works well under stress and meets deadlines

* Extremely organized, precise, and detail oriented

* Team player, works well in both a group environment or in a self

directed setting

* Follows direction and protocol

* Time Magazine's Person of the Year 2006


Georgia Southern University, Summer 2011

B.A. in Economics


Southern Resources of Georgia, Saint Simons Island, GA 2014-Current

- Field Technician

Work installing landscapes and all exterior hardscape and softscape.

Work with heavy equipment to move trees, dirt, masonry, etc.

Comfort Suites, Brunswick, GA 2013-2014

- Night Auditor

* Responsible for closing daily financial transactions

* Prepare and submit daily statistics

* Working the front desk, act as first contact for new and returning


* Recognize and remember names and faces of frequent guests and important


Cabretta Marine, Saint Simons Island, GA


- Parts and Office Manager and Technician

* Acted as Parts Manager as well as service technician

* Wrote invoices, estimates, and sales orders using Quickbooks

* Designed and implemented inventory system using Quickbooks

* Responsible for special parts orders as well as inventory maintenance

* Familiar with all forms of marine service and repair

Valley Financial Corp, Atlanta, GA


- Account Sales Representative

* Licenced to sell life and health insurance in the state of Georgia

* Experienced in mass marketing techniques

* Familiar with investment vehicles such as Roth and standard IRA, 401K,


Hyundai Motor USA, Brunswick, GA


- First Point of Rest Vehicle Inspector

* Inspected and evaluated automobiles for defects

* Tested vehicles’ static appearance and functional quality

* Made thorough assessments of the vehicles regarding the seriousness of

their defects and conditions with minimal supervision

* Prioritized assignments in order to accomplish the department’s

objectives daily with minimal supervision

* Perform first point of rest inspection of new vehicles arriving at the

Brunswick Port Authority

* Write up Excel spreadsheet report upon day’s end detailing problems

* Work completely unsupervised


University Imports, Statesboro, GA

2009 - 2010

- Automotive Technician

* Performed yearly inspections on vehicles

* Inspected and evaluated vehicles for any defects

* Performed regular maintenance including accessory installations and new

vehicle PDI on various types of vehicles

* Worked with vehicles of all major manufacturers

* Performed vehicle service and repair services

Brogen's North Restaurant, Saint Simons Island, GA

2007 – 2009

- Cook

* Made meals, bussed tables, and washed dishes

Leaf It to Us, Saint Simons Island, GA

2007 - 2009

- Subcontractor

* Took care of plants for residences and businesses in Sea Island, Saint

Simons Island, Jekyll Island, and in Brunswick, GA.

* Worked independently, with little supervision, and yet managed to get

tasks done in a timely manner

Contact this candidate