Customer Service Supply Chain

Will Yang

**** ********** *** **, **** Worth, TX 76244

Cell: 682-***-****

E-mail: *********@*****.***

OVERALL EXPERIENCE SUMMARY

Operational /SCM Director with 20 years of highly successful experience with LG Electronics and LG contracted

carrier Verizon, AT&T, T-Mobile and Sprint Cell-Phone refurbish production, planning,raw material sourcing,

inventory control, and supply chain management in both business to business and consumer service business.

Provide leadership for all aspects of SCM logistics, systems, and services. Leads SCM staff, maintains operational procedures

and budgets, engaged in cost analyses, inventory management, and process improvement while ensuring high level customer

service to facility departments. Self-motivated to complete work in a timely manner to meet deadlines and take direction and

utilize independent decision-making skills and display a high degree of accuracy in the performance of varied responsibilities.

Utilized proficient skills in computer-based programs. Maintains orderly and organized work area to facilitate efficient

processes. Analyzes and resolves all necessary SCM reports such as Open Receiving, Invoice Discrepancy, Oversees accurate

documentation of supply distribution tracking for volumes and trends. Engaged in problem-solving techniques during daily

operations. Supervised the accuracy of min/maxes, Quantities on Hand, and cycle counts.

Profitably managed up to 250 employee production line for 7 years. Demonstrated expertise in quantitative and

financial analysis, contract negotiation through leadership of cross functional project teams with strong

knowledge of LG and Samsung Customer Service business environment for CE and Wireless product in the USA

market. Adept at speaking in front of large groups and working closely with individuals at all levels of an

organization driven to be the best with applying of 6 sigma tools and methods in terms of process improvement,

profits, cost, product delivery and quality. Very detailed, goal –driven, and achievement oriented. Aggressive

nature to push limits and drive completion of tasks. Willingness to assume additional responsibilities and take

charge attitude.

EXPERIENCE

Stellar Wireless Technology, Inc. Feb 2006 ~ June, 2013

Director Fort Worth, TX

1. LG/Verizon/Sprint /AT&T/T-Mobile CDMA GSM Cel Phone refurbish production (24 models)

management (500,000~1Million phones /year, control 200~250 employees).

2. Accomplished 100% yield TAT (Turn Around Time) within 5 days during 2006~2012 through

lean management.

3. Developed In-House Inventory control, lead time control, production, shipping and quality

management system

4. Raw material sourcing ($10Milllion~$20Million)/forecasting/planning,warehouse management.

5. Ranked the Best 3rd party through LG’s Quarterly Business Review during 2010~2012.

6. Saved 30% of the logistics cost through reducing lead time, defective raw material quality

improvement.

7. Manager Supply Chain serves as departmental liaison for SCM with key departments.

8. Performed leadership role in all facility SCM daily operational processes. Ensures efficiencies in logistics

and practices. Oversees all functions of delivery processes of supplies.

9. Analyzes and resolves all necessary SCM reports such as Open Receiving, Invoice Discrepancy, Oversees

accurate documentation of supply distribution tracking for volumes and trends. Engages in problem-solving

techniques during daily operations.

Supervises the accuracy of min/maxes, Quantities on Hand, and cycle counts

10.

Executing service contract for vendor and customer.

11.

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LG Electronics Alabama Inc. Jan

1993~Feb 2006

Director, Parts Supply Chain& Logistics Management Huntsville, AL

Purchasing and Managed $25Million parts inventory (25,000 SKUs), National Sales to

12.

the 3000ASC and Warehouse Management

Developed In house Parts forecasting system and E&O Parts management.

13.

Coordinated Parts sourcing issues /systems with overseas Factory and ASCs (3,000

14.

account)

Migrated LG Electronics USA Service operation and Zenith Service Operation and saved

15.

$25Million service expense within 3 years

Call Center Establishment for CE product (150~200 employees)

16.

Home Depot, Best Buy Service Network set up and CS contract with

17.

Whirlpool,GE,Sears.

Developed Real time Web basis in home Service Technician dispatch system.

18.

Warranty claim processing(120K cases, 30Million$/annual )

19.

Execution of LG ASC(Authorized Service Center, 3000 accounts) contracts and

20.

management

Designed Customer Satisfaction Index (CSI) measure program and identified CTQ for

21.

CSI improvement through six sigma project

Managed service quality of ASC through evaluating CSI, TAT, and warranty claim

22.

accuracy and designed incentive structure / policy based on evaluation index

23. Reviewed warranty expense structure and designed new labor rate structure through analyzing

market rate by region and competitors’ status.

CERTIFICATIONS AND OTHER PROCFICIENCIES

Obtained 6 Sigma LG Electronics certified Belt in 2004

24.

Proficient in Micro Office, Excel/PPT

25.

Fluent in Korean and English

26.

EDUCATION

Mar 1987 UNIVERSITY, SEOUL KOREA

HANYANG

Bachelor of Art, Business and Marketing

4 Year Full Scholarship

Aug 2004 Six Sigma Master training from Pivotal Resources

REFERENCE

Mike Whang Cell Phone: 256-***-****

Director at LG Electronics Mobile Communication Service Email: ****.*****@***.***

CH Seo Cell Phone: 256-***-****

President/CEO at Stellar Wireless technology, Inc. Email: **********@*****.***

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