Customer Service Manager

Simon Hughes

** ********* ****, *******, **** Glamorgan SA5 8PQ Home: 017**-****** Mobile: 079******** ************@*****.**.**

Summary I am a highly motivated individual who relishes new challenges and experiencing new things. I believe I am a quick learner, punctual and am always committed to fulfilling any duties I am given to the utmost of my ability. Having worked within the retail betting industry for 19 years, for most of which I have had managerial responsibility, I have a wide range of personal skills. As well as accounting for money and managing staff the main focus of this position revolves around customer service. Previous employment includes a position as technician in the Department of Construction in Swansea Institute. This post required I maintain the workshops to a high standard and support all lecturing staff and students within the department. Previously, I had served my apprenticeship and qualified as a wood machinist within a company that manufactured prefabricated buildings and it was my duty to manufacture any components required within this field.

Skills

I am a very effective communicator

Work History Coral Racing March 1995 to February 2014 Coral Retail Manager Swansea, West Glamorgan

West Glamorgan County Council May 1988 to December 1990 Technician, Department of Construction, Swansea Institute of Higher Education Swansea, West Glamorgan

Swiftplan Limited September 1981 to May 1988 Wood machinist Neath, West Glamorgan

Education University of Sheffield 1994 MA: Social and Political Studies Sheffield, South Yorkshire, England Graduated with 2:1 Honours Degree.

Gower College Swansea 1990 A-Levels: Politics, Sociology Tycoch Campus, Swansea, West Glamorgan, Wales Grade B was attained in both subjects

Gower College Swansea 1988 GCSE: English, Maths, Human Biology, Politics and Sociology Tycoch Campus, Swansea, West Glamorgan, Wales Politics A Sociology A English B Maths B Human Biology C

I am used to managing people

I have a strong customer service record

I can work well alone or with others

I am able to adapt to new technology

I am used to handling and accounting for money

I am used to being set targets and achieving them

I have a full clean driving licence

Interests I have a wide range of interests. These include watching a wide range of sports, including football, rugby, golf, cricket, american college football and baseball. I also have an interest in the theatre and cinema. I have an interest in reading and am widely read. And, having extensively travelled, enjoy visiting other countries and encountering new cultures and meeting people. I also enjoy listening to a wide range of music.

References Mr Steven Lee, Director ( Davies & Lee Funeral Directors ) 2 Llwyn Rhedyn Sketty Swansea SA2 9GU Tel: 017**-****** ( acquaintance/friend of over 40 years )

Mr Jason Smith, Cluster Support Manager ( Coral Racing ) 65 Penfilia Road Brynhyfryd Swansea SA5 9HS Tel: 077******** ( rota line manager )

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