Project Manager Software

Lois Harker

**** ******* **** *****, ** ***** 214-***-**** ***********@*****.***

Communications Professional

My goal is to continue using my 10+ years as a technical writer and copyeditor/proofreader to enhance the

reading experience of users and provide valuable information in a easily readable and professional manner. I

enjoy working as part of a team in an organization that is committed to supporting the production of high-

quality documents for use in-house as well as to outside users. I have provided quality, error-free deliverables

to a variety of users, including corporate employees, sales associates, and outside audiences.

Signature Strengths

Writing end-user software documentation and corporate communications.

Editing, copyediting, and proofreading documents to ensure high levels of accuracy and readability.

Managed writing projects and for the editing process for a team of five writers.

Microsoft Word, WordPerfect, PowerPoint and Excel

Career Success

AUSTIN COUNSELING CENTER, Irving, Texas November 2013--present

Intern

Conducted research for a psychologist, as well as wrote testing summaries and performed administrative duties

as needed.

Delivered results:

Used Microsoft Excel to create a database of psychiatrists and other mental health providers in the

DFW metroplex. This provided a resource for the psychologist to use when referring clients.

Reduce the psychologist’s workload by writing testing summaries for clients.

Re-worked and updated informational materials and quizzes used to provide to clients.

LIGHTWORKS COUNSELING, Plano, Texas May 2012 September 2012

Copyeditor

Copyedited and proofread a manuscript for a book series that is intended for publication.

Delivered results:

Reduced errors and inconsistencies.

Improved grammar and flow, improving the readability of the manuscript.

CARTER FINANCIAL SERVICES, Dallas, Texas May 2010 July 2010

Writer/Editor

Wrote and/or copyedited correspondence and other communications for the company president. Edited and

helped compile the company newsletter. Proofread and made changes to the company website.

Delivered results:

Helped serve to reduce the workload and increase the productivity of the company president.

Provided an effective means of communicating information to the employees.

Improved the professional image of the company by editing the company website and making changes

as needed.

JCPENNEY COMPANY, INC., Plano, TX April 1988 March 1994

Writer/Editor and Project Manager

Wrote, edited and proofread corporate communications for the Electronic Publishing department. Documents

produced included software documentation, policy handbooks, procedures guides, training manuals, benefit

guides, and others. Managed a team of five writers on writing project, and also managed the copyediting and

proofreading for all documents produced by the team. Also coordinated print and distribution of documents.

Delivered results:

Produced high-quality professional documents that enhanced the readability and usefulness of

documents produced.

Ensured the quality and readability of all documents produced by the department by ensuring that

necessary changes were implemented according to scheduled deadlines.

Assured that adequate numbers were printed and the distribution process was carried out successfully.

AUTOTESTER, Inc., Dallas, TX November 1986 March 1988

Technical Writer

Wrote and maintained documentation for testing software. Obtained subject matter directly from SMEs. Kept

software up-to-date as software modifications were made.

Delivered results:

Provided an effective and understandable way to help end-users successfully use the software.

Ensured that manuals reflected the latest updates that were made to the software, reducing errors.

Performed duties according to deadline requirements.

PETROWARE, Inc., Dallas, TX January 1984 November 1986

Software Support Representative and Technical Writer

Initially provided software testing and customer support for a package of oil and gas accounting software.

Moved into writing the software documentation for all programs in the package. Obtained subject matter

directly from SMEs. Updated and maintained manuals to keep them up-to-date as software modifications were

made.

Detected and reported problems with the software to the programmers/SMEs, reducing the possibility

of errors and maintaining an image of professionalism to the end users.

Maximized the customer’s experience by providing competent and information software support

services to end users.

Wrote and maintained software documentation to help ensure that end users can effectively use the

software to its fullest potential.

Produced software documentation according to deadline requirements.

Education and Other Success

DALLAS BAPTIST UNIVERSITY, Plano, TX September 2011--present

Completing my sixth semester toward a Master’s Degree in Counseling.

FULL TIME HOMEMAKER, Lucas, TX April 1994 November 2013

Raised four beautiful children 3 girls and a boy. Very rewarding.

TEXAS TECH UNIVERSITY, Lubbock, TX August 1979 December 1983

BA in English with a Specialization in Technical Writing and Editing

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