Customer Service Cover Letter
Resume:
***************@*****.***
Corey D. Thompson
PROFILE SUMMARY
Motivated and hardworking; eager to apply proven leadership, analytical,
problem solving, and communication/interpersonal skills to add value to a
dynamic-growth focused company.
Uncommonly strong work ethic and commitment to high standards of excellence
well balanced training in:
KEY AREAS OF EXPERTISE
Leadership and Management Organizational Behavior
Corporate Communications
General Accounting Customer Service and
Relations Computer Operations
Problem Analyst and Solution Business Legal Issues
Self Training & Coaching
Software
Skilled in C and C++, Java, & Visual Basics. Net, Photo Shop, & Paint. Net.
Microsoft Suite proficient, (PowerPoint advanced.) Microsoft SQL, Microsoft
Word, & Microsoft Excel.
PROFESSIONAL EXPERIENCE
Wells Fargo Mortgage Company - (Mortgage-closer) 01/2013-
04/2014
Received inbound and made outbound calls.
Prepare final documentation and mortgage-closing packages for conventional,
government and home equity loans.
Review loan files and title commitments to ensure loans are ready to close.
Competently managed and closed all assigned loans, enabling fast closings
that were free from errors and issues.
Served on loan closing team that achieved a Star Award for increasing
loan production by 12% in 2013.
Attained a stellar loan-close percentage and placed in the top 20%
nationwide.
Completed intensive, four-week mortgage-closer training program
covering VA, FHA, FHA 203(k), FHLMC, FNMA and other loan programs as well
as loan closing software.
Completed public speaking course, as well as gave presentations retaining
to my job and the company that was acknowledged by corporate managers.
Napa Auto Parts Distribution Center - (Assistance Manager) 05/2012-
12/2012 (Contract)
Maintained receiving, warehousing, and distribution operations by
initiating, coordinating and enforcing
program, operational, and personnel policies and procedures.
Preserved professional and technical knowledge by attending educational
workshops; reviewing professional publications; established personal
networks; participated in professional societies.
Contributes to team effort by accomplishing related results as needed.
Complied with federal, state, and local warehousing, material handling, and
shipping requirements by
studying existing and new legislation; enforcing adherence to
requirements.
Controls inventory levels by conducting physical counts; reconciling with
data storage system.
Maintained physical condition of warehouse by planning and implementing new
design layouts.
Achieves financial objectives by preparing an annual budget; scheduling
expenditures; analyzing variances; initiating corrective actions.
Maintained warehouse staff job results by coaching, counseling, and
disciplining employees; planning, monitoring, and appraising job results.
Brookhaven National Laboratory - (Research) 04/2010- 08/2010
(Internship)
Organized & conducted international inter-comparison of primary standards
for low pressure
Worked as co-investigator on high technology materials of numerous
projects.
Supervised Post Doc., during lab development & helped design DC Magnetron
Sputtering System, Thin film deposition & thickness monitoring system.
Helped setup Electron Spectrum Analyzer, & construct scientific computer
software.
Heartlands Nursing home - (Volunteer) 06/2008- 04/2012
(Seasonal/Summers)
Prepared meals and assist feeding patients.
Helped with transport to therapy and doctor appointments.
Held, and instructed classes, completed errands, maintenance and cleaning
chores.
Assisted with patient and elder care activities.
Education
Florida A&M University, 2012
Tallahassee, Florida, U.S.
Bachelor of Criminal Justice; Psychology Minor,
Accomplishments
Graduated with Honors.
A member of the criminal justice club which consisted of community services
hours, as well as community outreach, fundraising, and club socials, to
help better the Leon county community.
Participant in relay for life, a program designed to raise awareness and
support for cancer research.
N.C.W.A. National Qualifier 2008- 2011
N.C.W.A. All- American 2008-2010
Extra-Curricular Activities
Florida A&M University Wrestling Team Captain
N.C.W.A. Wrestling
Criminal Justice Club
Other Languages
American Sign Language
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