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Customer Service Cover Letter

Jacksonville, FL
April 26, 2014

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Mobile: (***) ***- ****

Corey D. Thompson


Motivated and hardworking; eager to apply proven leadership, analytical,

problem solving, and communication/interpersonal skills to add value to a

dynamic-growth focused company.

Uncommonly strong work ethic and commitment to high standards of excellence

well balanced training in:


Leadership and Management Organizational Behavior

Corporate Communications

General Accounting Customer Service and

Relations Computer Operations

Problem Analyst and Solution Business Legal Issues

Self Training & Coaching


Skilled in C and C++, Java, & Visual Basics. Net, Photo Shop, & Paint. Net.

Microsoft Suite proficient, (PowerPoint advanced.) Microsoft SQL, Microsoft

Word, & Microsoft Excel.


Wells Fargo Mortgage Company - (Mortgage-closer) 01/2013-


Received inbound and made outbound calls.

Prepare final documentation and mortgage-closing packages for conventional,

government and home equity loans.

Review loan files and title commitments to ensure loans are ready to close.

Competently managed and closed all assigned loans, enabling fast closings

that were free from errors and issues.

Served on loan closing team that achieved a Star Award for increasing

loan production by 12% in 2013.

Attained a stellar loan-close percentage and placed in the top 20%


Completed intensive, four-week mortgage-closer training program

covering VA, FHA, FHA 203(k), FHLMC, FNMA and other loan programs as well

as loan closing software.

Completed public speaking course, as well as gave presentations retaining

to my job and the company that was acknowledged by corporate managers.

Napa Auto Parts Distribution Center - (Assistance Manager) 05/2012-

12/2012 (Contract)

Maintained receiving, warehousing, and distribution operations by

initiating, coordinating and enforcing

program, operational, and personnel policies and procedures.

Preserved professional and technical knowledge by attending educational

workshops; reviewing professional publications; established personal

networks; participated in professional societies.

Contributes to team effort by accomplishing related results as needed.

Complied with federal, state, and local warehousing, material handling, and

shipping requirements by

studying existing and new legislation; enforcing adherence to


Controls inventory levels by conducting physical counts; reconciling with

data storage system.

Maintained physical condition of warehouse by planning and implementing new

design layouts.

Achieves financial objectives by preparing an annual budget; scheduling

expenditures; analyzing variances; initiating corrective actions.

Maintained warehouse staff job results by coaching, counseling, and

disciplining employees; planning, monitoring, and appraising job results.

Brookhaven National Laboratory - (Research) 04/2010- 08/2010


Organized & conducted international inter-comparison of primary standards

for low pressure

Worked as co-investigator on high technology materials of numerous


Supervised Post Doc., during lab development & helped design DC Magnetron

Sputtering System, Thin film deposition & thickness monitoring system.

Helped setup Electron Spectrum Analyzer, & construct scientific computer


Heartlands Nursing home - (Volunteer) 06/2008- 04/2012


Prepared meals and assist feeding patients.

Helped with transport to therapy and doctor appointments.

Held, and instructed classes, completed errands, maintenance and cleaning


Assisted with patient and elder care activities.


Florida A&M University, 2012

Tallahassee, Florida, U.S.

Bachelor of Criminal Justice; Psychology Minor,


Graduated with Honors.

A member of the criminal justice club which consisted of community services

hours, as well as community outreach, fundraising, and club socials, to

help better the Leon county community.

Participant in relay for life, a program designed to raise awareness and

support for cancer research.

N.C.W.A. National Qualifier 2008- 2011

N.C.W.A. All- American 2008-2010

Extra-Curricular Activities

Florida A&M University Wrestling Team Captain

N.C.W.A. Wrestling

Criminal Justice Club

Other Languages

American Sign Language

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