Customer Service Manager

Tommy Q. James

**** ******** ******* ***** 919-***-****

Raleigh, NC 27616 *************@*****.***

VOCAT ION

Lyndon B. Johnson Job Corps - F ranklin, NC

Facilities Maintenance Certification (02/2013)

E M P LOY MEN T

Lyndon B. Johnson Job Corps F ranklin, NC A ugust 2012 - Ma rch 2013

Student Employee:

Repaired and replaced plumbing parts including fixtures and drain lines

Cut, clean and glue plastic pipe; assemble compression fittings; and caulk around fixtures

Checked also repaired blades on lawn equipment

Established knowledge of the different kinds of weeds, fertilizers, and f lowers

Earned a Foreman position supervising my co-workers

Installed a retaining wall using bricks. Gained the knowledge of the different electrical wires

and how to install lighting fixtures, also how to identify blown fuses

Built walls an installed drywall

I nspected pipes looking for leaks and any other damages

Gained an understanding of several different chemicals on the construction job

Changed filters on HVAC equipment and submitted work orders to supervisor

Cleared clogged drains and replaced defective parts such as valves, faucets, and fixtures

Repair and replace roofing, downspouts, guttering and dry wall

Removed snow and slush with chippers, scrapers, and poured salt on the icy grounds

Handled and stored chemicals according to OSHA and Material Safety Data Sheets standards.

Performed basic math operations, calculated square foot and linear measurements.

Bojangles Ca ry, NC A pril 2011 – July 2011

Customer Service Associate:

Take and r ing up orders

Unload receiving t ruck

Provide customer service

Fry cook

Home Depot Fuquay Varina, NC J anua ry 2010 – Janua ry 2011

Sales Associate

Lawn & Garden Recovery

Unload receiving t ruck

Provide customer service

Stocking & recovery

L owes Foods I nc. C a ry, NC J une 2009 - Janua ry 2010

Clerk

Bag groceries

Stock shelves

Retrieve shopping carts

ED UCAT ION

South Western Community College - F ranklin, NC

H igh School Diploma Equivalency (12/2012)

Q UAL I F ICAT IO NS/ACH I EVE M E N TS

OSHA 10 Construction Certification

o Familiar with all standards, regulations, and protocols dealing with reducing

workplace hazards

Flagger Certification

o Certified to handle heavy traffic on construction sites

Fire Extinguisher Certification

o Learned the proper use and inspection of a fi re extinguishers

Forklift Certification

o Certified in using the forklift

Room Leader

o Provided assistance to the Residential Manager as a l iaison between the residents of

t he dormitory

REFERENCES AVAILABLE UPON REQUEST

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