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Manager Customer Service

Location:
Hagerstown, MD
Posted:
April 26, 2014

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Resume:

PENWIPA BUDKAEWTANG (Penny)

***** *** **. ******: 202-***-****

Hagerstown, Maryland 21740 acdvkp@r.postjobfree.com

Professional Objective

Seeking a position as a graphic designer in a challenging and fast-paced environment where I may offer to

utilize my business management and operations skills to the company along with the creative design skill.

Professional Profile

• Possess an MBA, a B.A. in Business English, and an A.A. in Computer

Application, web programming and graphic design.

• Extensive experience in restaurant management, operations, and marketing.

• Highly personable, energetic, and efficient individual.

• Fluent in both verbal and written English.

• Fluent in both verbal and written Thai.

• Computer proficiency includes both Mac and PC -- Photoshop, Illustrator,

Dreamweaver, MS Word, Excel, PowerPoint, HTML, CSS.

Education

Associate Degree in Graphic Design September 2009 to May 2013

Montgomery College – Rockville, Maryland

Associate Degree in Web Design September 2009 to May 2011

Montgomery College- Rockville, Maryland

Associate Degree in Computer Application (graduated in 2009) September 2007 to May 2009

(Information Technology Track)

Montgomery College – Rockville, Maryland

Master of Business Administration (MBA) (graduated in 2005) July 2003 to September 2005

Strayer University – Washington DC

Bachelor of Arts, Business English (graduated in 2001) June 1997 to November 2001

Assumption University – Bangkok, Thailand

Work Experience

Montgomery College – Rockville, MD January 2011 to May 2013

Student Assistant (Administration)

• Perform a range of administrative and office duties.

• Provide routine secretarial support.

• Advising and provide information to public.

AGVSPORT- Frederick, MD September 2011 to October 2011

Graphic Design Internship

• Design company’s products

• Logo design

• Competitive marketing research

All eco center Design/ Speedy sign- Wheaton, MD April 2011 to June 2011

Graphic/ Web Design Internship

• Website and content update

Marketing research

Ono Asia Pacific Cuisine – Gaithersburg, MD May 2008 to September 2010

Assistant Manager and Server Director

• Responsible for management of the staffing schedule.

• Manage activities and performance of all servers.

• Manage the reservation system and hostess seating activities.

• Manage all daily and long-term supply needs.

• Coordinate relationships with vendors and suppliers

• Responsible for nightly closings.

Sushi Siam – Gaithersburg, MD September 2007 to May 2008

Assistant Manager

• Consulted with owners in all aspects of pre-opening planning, including menu

development, interior design, staffing decisions, and general operations.

• Responsible for daily accounting, financial reconciliations, and financial reporting

using Microsoft Excel.

• Analyzed competitive restaurants and develop responsive marketing and

advertising strategies.

• Established programs for daily food and beverage specials to enhance revenue.

• Coordinated relationships with vendors and suppliers.

• Maintained new employee files and ensured all personnel related documentation is

collected.

Tara Thai – Gaithersburg, MD July 2003 to September 2007

Assistant Manager, Bartender

• Oversaw all food and beverage operations, including general business

management, staffing, accounting and reporting, and contractor and vendor relationships.

• Prioritized tasks and controlled day-to-day functions for extremely high volume

and successful restaurant/business franchise.

True Corporation, Ltd. – Bangkok, Thailand April 2002 to September 2002

Customer Service Specialist

• Effectively communicated and interacted with senior staff

and company directors

• Attended to all aspects of customer requirements and service

• Received, coordinated and responded to customer inquiries

• Maintained database



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