Customer Service Manager

Brandon Lakes 551-***-****

**** ********** *********** **, ********, NJ, 08610 **********@*****.***

Professional Profile

1. Results-driven Customer Services 1. Highly motivated customer service

Representative. representative that works well in a fast-

paced environment.

2. Proven ability to establish rapport with

4. Solid team player with great positive

clients.

attitude.

3. Highly enthusiastic customer service

5. Highly motivated to maintain customer

representative with 3+ years in retail.

satisfaction and contribute to company

1. Quick to adapt to new environments.

success.

1. Hard Worker.

1. Positive team Leader.

2. Great team player.

Professional Experience

U.S. Security, 1719 Brunswick Ave., Trenton, NJ Sept. 2013-Present

Security Guard

Responsibilities:

1. Every two to three hours do a routine walk thru the building.

1. Record and suspicious behavior or anything out of the ordinary.

1. Make sure all Employees check in and out.

1. Monitor the cameras.

1. Make sure that no unknown cars are parking in the reserved parking lots.

2. Making sure all packages get shipped and delivered to the building.

Walmart, 700 Marketplace Blvd., Hamilton, NJ Nov.2011-Present

Department Manager

Responsibilities:

3. Train new employees.

4. Delegate work to department employee.

5. Answering questions about products, services and merchandise.

6. Assist store manager in carrying out administrative tasks.

7. Work directly with both entry-level employees and customers.

8. Helping customers with their online pickups.

2. Handling back shop carts and returned items.

2. Responsible for stocking shelves and binning in merchandise in the stock room.

2. Clearing the price changes and clearance and rollbacks out of B.A.M (Be a Merchant) screen.

9. Making sure that the Homelines area is zoned and side counter maintenance is complete.

Cashier

Responsibilities:

10. Count money in cash drawer at the beginning and end of shift to ensure that amounts are

correct.

11. Receive payment by cash, check, credit cards, gift cards or automatic debits.

12. Greet customers entering and exiting establishment.

13. Maintain clean and orderly checkout area.

Brandon Lakes •551-***-****•**********@*****.***

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14. Resolve customer complaints.

15. Request information or assistance using paging systems.

2. Make sure the customers have a fast and courteous checkout.

16. Stock shelves, and mark prices on shelves and items.

Cracker Barrel, 825 Marketplace Blvd., Hamilton, NJ Aug.2011-Jan.2012

Host

Responsibilities:

3. Reciting the specials of the day.

3. Seating the guest as they arrive.

3. Cleaning the host podium and refill the soda bucket with ice.

3. Maintaining a clear environment around the host podium.

17. Making sure the bathrooms were up to part every thirty minutes.

18. Assisting with serving the food to the guest.

19. Lighting all the candles on each table at three o’ clock.

J.C. Penney, 500 Quakerbridge Mall, Lawrenceville, NJ Dec.2010-Oct.2011

Customer Service Representative

Responsibilities:

• Checking out Customers.

• Refolding clothes on the sales floor and backroom.

• Followed-up on shipping statuses and expedited orders.

• Maintained cleanliness and presentation of stock room and production floor.

• Managed wide variety of customer service and administrative tasks to resolve

customer issues quickly and efficiently.

• Assisted customers with store and product complaints

Education/Certification

Trenton Central High School, Trenton, NJ Sora Certification

High School Diploma Division of NJ State Police

June 2010 Private Detective Unit

November 2012

Reference

Fatima Meadows Social Worker, Rutgers 609-***-****

Robert Owens Customer Service Rep, Adecco 609-***-****

Kelly Watson Receptionist, State House 609-***-****

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