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New York, NY
April 26, 2014

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Alejandro Pagan

**** ********* *** *****, ** **459


Objective: To obtain a challenging position in a high quality environment where my resourceful experience will add

value to the operation, expanding leadership responsibilities and improve organizational ability to exceed corporate


Overview: More than three years of custodial, receptionist and guest service experience. I was recognized for my

dedication and punctuality of accomplishing the task given. A verifiable track record of success can be backed up by

references. Other skilled areas are

• Microsoft Word, PowerPoint, Excel

• Basic knowledge of Property Management System (Opera)

• Proficient in the Spanish language

• Solid communication and time management skills


Hyatt Union Square - 134 Fourth Avenue New York, NY 10003 03/2013-Current

Office Coordinator

• Supervise daily operations to ensure guest satisfaction by resolving any issue while maintaining a high level of

associate morale

• Assist with daily correspondence and memorandums, update inner office calendars, special projects, reports

filing and internal meetings

• Knowledge of the PMS system

• Receiving, handling, and helping to manage the inventory of merchandise in a timely and organized manner.

• Works daily with hotel computer system, updating room status, request reports, and other daily reports

• Inspections of public space cleaning, laundry production and other related areas

• Train associates, ensuring they perform in accordance with hotel standards

• Answer all incoming calls and handle caller’s inquiries whenever possible

• Responsible for tracking, signing-in and distributing all incoming/outgoing packages and mail

• Assist in guest services

• Assist with bellman/porter duties

• Assist housekeepers with linen removal and unit cleaning

• Stock closets, vacuum hallways

• Lift and push 50+ LBS of bins and packages

Gem Hotel Chelsea 300 w. 22nd St. New York, NY 10011 3/10-9/11

Guest Services, Porter, Houseman

• Went from houseman to Porter to working in the front desk.

• Guest Services: assist in front desk with check-ins, checkouts, incoming calls and running errands for guest

• Processed payments by totaling purchases; processing checks, cash, and debit or credit cards

• Greets all guest at all times

• Train new staff member as required

• Inspect Rooms: ensuring units met the standards the hotel required which included changing linen, dusting and

cleaning rooms if required to

• Conducting the Bell service activities such as luggage service upon guest's arrival and departure, luggage,

storage, message service fax delivery, parcel and mail hand-over, information service and other related tasks.

• Maintaining all public areas

• Escort guest to rooms

• Assist with luggage

• Lift and push 50+ LBS of bins and packages


City University Of New York (CUNY)Currently Enrolled

Culinary Arts & Hospitality program

Learning the process of front of the house operations and the role of proper guest service.

Bronx Regional H.S 2010 Graduate

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