coordinator
Resume:
Alejandro Pagan
**** ********* *** *****, ** **459
****************@*****.***
Objective: To obtain a challenging position in a high quality environment where my resourceful experience will add
value to the operation, expanding leadership responsibilities and improve organizational ability to exceed corporate
goals.
Overview: More than three years of custodial, receptionist and guest service experience. I was recognized for my
dedication and punctuality of accomplishing the task given. A verifiable track record of success can be backed up by
references. Other skilled areas are
• Microsoft Word, PowerPoint, Excel
• Basic knowledge of Property Management System (Opera)
• Proficient in the Spanish language
• Solid communication and time management skills
Employment:
Hyatt Union Square - 134 Fourth Avenue New York, NY 10003 03/2013-Current
Office Coordinator
• Supervise daily operations to ensure guest satisfaction by resolving any issue while maintaining a high level of
associate morale
• Assist with daily correspondence and memorandums, update inner office calendars, special projects, reports
filing and internal meetings
• Knowledge of the PMS system
• Receiving, handling, and helping to manage the inventory of merchandise in a timely and organized manner.
• Works daily with hotel computer system, updating room status, request reports, and other daily reports
• Inspections of public space cleaning, laundry production and other related areas
• Train associates, ensuring they perform in accordance with hotel standards
• Answer all incoming calls and handle caller’s inquiries whenever possible
• Responsible for tracking, signing-in and distributing all incoming/outgoing packages and mail
• Assist in guest services
• Assist with bellman/porter duties
• Assist housekeepers with linen removal and unit cleaning
• Stock closets, vacuum hallways
• Lift and push 50+ LBS of bins and packages
Gem Hotel Chelsea 300 w. 22nd St. New York, NY 10011 3/10-9/11
Guest Services, Porter, Houseman
•
• Went from houseman to Porter to working in the front desk.
• Guest Services: assist in front desk with check-ins, checkouts, incoming calls and running errands for guest
• Processed payments by totaling purchases; processing checks, cash, and debit or credit cards
• Greets all guest at all times
• Train new staff member as required
• Inspect Rooms: ensuring units met the standards the hotel required which included changing linen, dusting and
cleaning rooms if required to
• Conducting the Bell service activities such as luggage service upon guest's arrival and departure, luggage,
storage, message service fax delivery, parcel and mail hand-over, information service and other related tasks.
• Maintaining all public areas
• Escort guest to rooms
• Assist with luggage
• Lift and push 50+ LBS of bins and packages
Education:
City University Of New York (CUNY)Currently Enrolled
Culinary Arts & Hospitality program
Learning the process of front of the house operations and the role of proper guest service.
Bronx Regional H.S 2010 Graduate
Contact this candidate