Deborah L Gadway
***** *. ***** *** ****, Surprise, Arizona 85379
Started a new career in the insurance industry after retiring from the
automotive financial services industry in 2009. I have been working as an
Independent Agent for about 8 months now, and I am still in the learning
phase, and have been doing a lot of cold calling to small businesses.
Self starter with a well rounded background in customer service and
retention, lease administration, and extensive knowledge of retail
collections and repossession procedures. Possess a strong work ethic,
excellent customer service skills, and I am an effective communicator.
Interested in pursuing an Insurance Agent position.
. Customer Interaction Skills
. Multi-Task Management
. Strong Work Ethic
. Excellent Communicator
. Leadership Capabilities
. Customer Service & Retention
AFLAC, phoenix, az 2013-Present
Insurance Products & Services
Independent Agent - Benefits Consultant
. Provide supplemental insurance products and services to the small
business community in the Phoenix Metropolitan area. Utilize cold
calling techniques to set appointments, and give presentations to the
employer and employees.
GMAC/SEMPERIAN, PHOENIX, AZ 1989-2009
Automotive Financial Services
Customer Account Specialist (1999-2009)
. Promoted to Customer Account Specialist in July 1999. Responsible for
attaining account maintenance objectives, account services monetary
revisions, and customer service and retention.
. Interacted with customers rearding unpaid and underpaid accounts, thus
resolving all issues while maintaining a positive and pleasant attitude.
. Maintained detailed administrative and procedural processes that reduced
redundancy and improved accuracy and efficiency to achieve organizational
. Expedited remarketing of SCRA accounts with excellent follow-up in place,
and took necessary actions with the appropriate vendors.
. Communicated with vendors to arrange transportation of vehicles to the GM
auctions, and handled all of the western region along with Alaska and
DEBORAH L. GADWAY
SmartLease Administrator (1996-1999)
. Performed all aspects of lease administration, including processing
accounts receivable and accounts payable, prepared and drafted all
outgoing correspondence in a timely manner, and updated customer account
information on a daily basis.
. Excelled within a deadline-intensive environment, ensuring accurate and
on-time completion of all projects. Furthermore, maintained excellent
tracking and follow-up, and cleared all open items daily.
. Implemented title follow-up procedures, thus reducing turnover of
outstanding titles for the entire branch office.
. Played instrumental role in completion of Form 511, buyer's receipt, to
address huge backlog and effectively prioritized heavy work load.
Customer Service Representative (1989-1996)
. Promoted to Customer Service Representative and was appointed by
management to perform administrative support duties to the collections
department. Managed extremely high volume of work while achieving
excellent results with minimal supervision.
. Systematically increased office organization by developing a more
efficient filing and documenting system and customer database protocols.
. Consistently praised by management for the quality and timeliness of
reports, attention to detail, exemplary customer service delivery and my
. Gained recognition for efficiency and knowledge of requirements as they
pertained to collection policies and procedures.
Independent Agent, AFLAC, Phoenix, AZ 2013-Present
Independent Agent, Primerica, Phoenix, AZ 2011-2012
Customer Account Specialist, GMAC Financial Services, Phoenix, AZ 1989-
Payroll Clerk, Westbrook Construction, Inc., Phoenix, AZ 1987-1988
Administrative Assistant, Riddle, Shaw & Associates, Scottsdale, AZ 1987
Project Secretary/Receptionist, Case Construction Co., Tucson, AZ 1986-
Bachelor of Science, Business Management
Western International University, Phoenix, Arizona, 2001
Arizona Notary Public, My Commission Expires 02/03/2017
Arizona Life, Accident/Health Producer, License Number 1003772 Expires