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Independent Agent

Glendale, AZ
April 26, 2014

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Deborah L Gadway

***** *. ***** *** ****, Surprise, Arizona 85379



Started a new career in the insurance industry after retiring from the

automotive financial services industry in 2009. I have been working as an

Independent Agent for about 8 months now, and I am still in the learning

phase, and have been doing a lot of cold calling to small businesses.

Self starter with a well rounded background in customer service and

retention, lease administration, and extensive knowledge of retail

collections and repossession procedures. Possess a strong work ethic,

excellent customer service skills, and I am an effective communicator.

Interested in pursuing an Insurance Agent position.


. Planning/Organizing

. Customer Interaction Skills

. Multi-Task Management

. Strong Work Ethic

. Results-Driven

. Excellent Communicator

. Leadership Capabilities

. Customer Service & Retention

Professional Experience

AFLAC, phoenix, az 2013-Present

Insurance Products & Services

Independent Agent - Benefits Consultant

. Provide supplemental insurance products and services to the small

business community in the Phoenix Metropolitan area. Utilize cold

calling techniques to set appointments, and give presentations to the

employer and employees.


Automotive Financial Services

Customer Account Specialist (1999-2009)

. Promoted to Customer Account Specialist in July 1999. Responsible for

attaining account maintenance objectives, account services monetary

revisions, and customer service and retention.

. Interacted with customers rearding unpaid and underpaid accounts, thus

resolving all issues while maintaining a positive and pleasant attitude.

. Maintained detailed administrative and procedural processes that reduced

redundancy and improved accuracy and efficiency to achieve organizational


. Expedited remarketing of SCRA accounts with excellent follow-up in place,

and took necessary actions with the appropriate vendors.

. Communicated with vendors to arrange transportation of vehicles to the GM

auctions, and handled all of the western region along with Alaska and




SmartLease Administrator (1996-1999)

. Performed all aspects of lease administration, including processing

accounts receivable and accounts payable, prepared and drafted all

outgoing correspondence in a timely manner, and updated customer account

information on a daily basis.

. Excelled within a deadline-intensive environment, ensuring accurate and

on-time completion of all projects. Furthermore, maintained excellent

tracking and follow-up, and cleared all open items daily.

. Implemented title follow-up procedures, thus reducing turnover of

outstanding titles for the entire branch office.

. Played instrumental role in completion of Form 511, buyer's receipt, to

address huge backlog and effectively prioritized heavy work load.

Customer Service Representative (1989-1996)

. Promoted to Customer Service Representative and was appointed by

management to perform administrative support duties to the collections

department. Managed extremely high volume of work while achieving

excellent results with minimal supervision.

. Systematically increased office organization by developing a more

efficient filing and documenting system and customer database protocols.

. Consistently praised by management for the quality and timeliness of

reports, attention to detail, exemplary customer service delivery and my

team-player attitude.

. Gained recognition for efficiency and knowledge of requirements as they

pertained to collection policies and procedures.

Work History

Independent Agent, AFLAC, Phoenix, AZ 2013-Present

Independent Agent, Primerica, Phoenix, AZ 2011-2012

Customer Account Specialist, GMAC Financial Services, Phoenix, AZ 1989-


Payroll Clerk, Westbrook Construction, Inc., Phoenix, AZ 1987-1988

Administrative Assistant, Riddle, Shaw & Associates, Scottsdale, AZ 1987

Project Secretary/Receptionist, Case Construction Co., Tucson, AZ 1986-



Bachelor of Science, Business Management

Western International University, Phoenix, Arizona, 2001


Arizona Notary Public, My Commission Expires 02/03/2017

Arizona Life, Accident/Health Producer, License Number 1003772 Expires


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