Customer Service Manager
Resume:
DLana Raven
**** *. ******** ** ** Apt. *** New Braunfels, TX 78130
*****@*******.*** 512-***-****
RESUME
Objective
I am seeking a Professional, fun, dedicated company to share my experiences and continue learning. An Accounting(A/P,
A/R, Payroll, Human Resources, Employee Benefits, ) position within a company that will recognize loyalty, dedication, and
commitment, within the skills of organization, customer service, communication, accounting and project management
proven by 30 years of prior experience.
Cumulated Experiences included:
A Motivated, personable business professional with specialized Accounting Assoc. Degree, and a successful 30 year track
record of accounting, management, human resources and office management experience.
Office Management – Managed policy and procedure manuals, office supplies, petty cash, building maintenance,
supervision and general daily office operations. Event Planning and Marketing – Managed company sponsored events for
vendors, customers and employees, offsite or in house. Maintained employees travel expenses,
company credit card charges, retreats and training classes. Experienced working with staff on brochures,
advertising, sales handouts, power point presentations and lesson plans.
Accounting – Full charge bookkeeper, Accounting Manager, General Ledger Auditor, Workman’s Comp auditor, Cash
Management, and Collections.
HR/Payroll/Benefits – Directed activities of workers, maintained personnel records, initiated first interviews and testing
qualifications, maintained HR department and recruited qualified individuals for current openings. I have processed payroll
for 1100 employees. Maintained employee Benefits folders, worked with Insurance Broker on locating the most cost
effective coverage annually. Managed, maintained, and kept current employee health benefits and laws.
Prepared all quarterly and yearly tax reports. Flexible and versatile – able to maintain a sense of humor under pressure.
Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline driven
environments. Excellent team building skills.
DLana Raven
1535 N. Business IH 35 Apt. 112 New Braunfels, TX 78130
*****@*******.*** 512-***-****
Skills Summary
Payroll Proficient Benefits Administration Workman’s Comp. Audits
Project Management Report Preparation Written Correspondence
General Office Skills Accounting/Bookkeeping Computer Savvy
Customer Service Scheduling Marketing & Sales
Insurance Billing Front Office Operations Staff Training
Professional Experience
Prepare complex reports for multi departments on as needed basis to ensuring full compliance with company and
government requirements and tight deadlines using Excel.
Design and deliver series of classes for associations, to provide ergonomic counseling and educating employees
on proper safety techniques to avoid injury, sexual harassment issues and general good moral.
Prepare financial papers as required by company’s documentation.
Prepare Tax Returns for individuals and small businesses.
Rapidly learn and master varied computer programs; website maintenance, Microsoft,
QuickBooks, Excel, Outlook, Word, and a verity of software, I am very computer savvy.
Having served as IT liaison and website tech for Allied and Rochelle.
Oversee front office operations and provide impeccable customer service:
Able to communicate with Customers and Vendors.
Able to analyze records of financial transaction to determine accuracy and completeness of entries.
DLana Raven
1535 N. Business IH 35 Apt. 112 New Braunfels, TX 78130
*****@*******.*** 512-***-****
RESUME
Employment History
ULITMATE STAFFING
9601 McAllister Freeway Suite 160 San
Antonio, TX 78216 *********@****************.***
Dec. 22nd – April 17, 2014 Long
Term Assignment in Accounts Receivable for a Corporate Housing company. Processed credit card payments, tracked and
prepared Hotel Occupancy Tax per State and City regulations.
ACE FIRE EQUIPMENT CO. – Austin, TX, Full
Charger Bookkeeper May 2006 to Feb. 2013
QuickBooks Enterprise Professional for 3 Companies – Full Charge Bookkeeping: I was the sole bookkeeper; I processed
Accounts Payables by matching to Purchase Orders to verify correctness of Bill. Entered all Bills and processed all
payments. I worked with Vendors when required. I was responsible for posting of Accounts Receivable payments, processing
monthly statements and past due notices, called on customers when accounts reached 60 days past due. I also processed Bi
Monthly Payroll that included hourly, Salaried and Commission payments, using excel worksheets and pivot tables. My
duties include the handling of Health Benefits, answers employees' questions and records employee enrollment in benefits
and group insurance programs: Explained and interpreted company insurance program to employees and dependents.
Answered questions regarding benefits, for group insurance, 401K, and dental coverage, also processed claims for workers'
compensation. Filled out application forms or verifies information on forms submitted by employees. Mailed, faxed or
completed applications online to insurance companies. Filed records of claims and filled out cancellation forms when
employees were terminated. Maintained Cobra Excel reports to maintain record of employee payments. Prepared a per
payroll excel report of contribution census for 401(k), calculated contributions and matching amounts to be submitted to
Frost Bank. Audited GL for proper account posting, created journal entries and all payroll tax, and sales tax reports.
ROCHELLE COMMUNICATIONS – Austin, TX Accountant/Office
Manager 2000 2004 QuickBooks Pro Full Charge
Bookkeeper, Purchaser of inventory parts, Payroll, Receptionist. This was a small company. I was the only office worker.
Processed all Sales orders, all vendor bills and covered the incoming phones. Prepared payroll for four employees and
created month end reports to be sent to CPA.
DLana Raven
1535 N. Business IH 35 Apt. 112 New Braunfels, TX 78130
*****@*******.*** 512-***-****
TEXAS DRUG WAREHOUSE, INC. – Garland, TX
Accounting Manager/Human Resource Mgr. 1995 – 1998 Mas90
Supervised 8 employees directly. Company had 300+ employees, within 11 stores city wide. It was retail, multi
chain discount drug store chain over north Texas area. Duties including supervised accounting data entry
department, development and maintenance of online HR website, created and held training classes for new
associates of the retail stores on cash register use and store safety procedures. Answers employees' questions and
records employee enrollment in benefits and group insurance programs: Explained and interpreted company
insurance program to employees and dependents. Answered questions regarding benefits, for group insurance,
401K, and dental coverage, also processed claimes for workers' compensation. Filled out application forms or
verifies information on forms submitted by employees. Mailed, faxed or completed applications online to
insurance companies. Filed records of claims and filled out cancellation forms when employees were termitnated.
Maintained Cobra Excel reports to records liability processing. Full charge bookkeeping duties included
inventory control for 11 stores, payroll, accounts receivable and payables. General Ledger and Financial
statements.
Education
NORTHLAND TECH– Thief River Falls, MN
Associate Degree specialized in accounting only 1979 GPA: 3.499/4.0
CERTIFIED DOMESTIC ABUSE COUNSELOR – Minneapolis, MN
CERTIFIED SPIRITUAL COUNSELOR– Austin, TX
Past Experience
Other Various Positions:
Prepare Tax Returns for individuals and small businesses. I have varied experiences, as a working mother I raised two
children, now both very successful, by often working three jobs.
I was employed at various times for Office Depot, McDonalds, Braums, and Dairy Queen. All for in Management positions
on weekends and or nights. I enjoy retail and working with customers. I supervised staff, trained staff, managed cash, made
daily deposited, prepared daily inventory purchase orders, I was responsible for scheduling matters and maintain customer
relations. I would still be in retail if my path had not led me in a different direction.
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