Qualified secretary with over five years of varied administrative
work experience and proven ability to handle and manage office
environments. Possesses effective organizational skills in addition to
willingness to work above and beyond the call of duty.
To acquire a challenging career with a solid company utilizing
the opportunity to offer proven and developing skills within the company.
January 2013- April 2014 MDVIP
Member Services Assistant / Insurance Verification
. Answer inbound calls as well as make outbound calls.
. Diagnostic scheduler.
. Schedule and confirm patient appointments with the doctor.
. Data Entry.
. Call in and verify patients prescriptions.
. Familiar with Current Procedural Terminology (CPT) codes.
. Update patient demographic and insurance information in Tiger and EMR.
. Register new patients.
. Insurance verification.
. Managed patient workflow and team collaboration.
. Schedule diagnostic imaging procedures for MRI.
October 2009- Present KreateEvents
. Prepared and organized paperwork and other materials as needed for
meetings, conferences, travel arrangements and expenses reports.
. Maintained office scheduling and event calendars.
. Set up and handled incoming mail and office filing systems, copying
. Answer telephones and give information to callers, take messages, or
transfer calls to appropriate individuals.
. Greet visitors and callers, handle their inquiries, and direct them to
the appropriate persons according to their needs.
. Order and dispense supplies.
February 2001- August 2005 Comcast Cable West Palm Beach, FL
Customer Service Representative
. Increased Customer Satisfaction scores
. Provided superior customer service to company's 4.2 million customers.
. Provided customers with complex billing and account information.
. Worked in an independent and face paced call center environment.
. Participates in customers facing activities to resolve customer issues
regarding billing, technical issues and sales.
. Worked very closely with managers training New Hires.
. Managed all aspects of account management to drive customer
satisfaction with Comcast.
1993-1997 Suncoast High School, Diploma Riviera Beach, FL
. Ability to recognize when decisions have ethical components
. Ability to cope with conflicting views, demonstrate discretion and
. Ability to work on a team or independently with limited supervision
. Ability to meet deadlines, work under pressure, prioritize, self-start
. Ability to distinguish personal and professional relationships
. Excellent written, oral, interpersonal and communication skills
. Outstanding time management, follow-up/follow- through and critical
. Proficient MS Windows Office Suite and related software skills
. Knowledgeable skills in the use of office machines - copy, fax, phone,
. Persuasive, conflict resolution and negotiation skills
. Proficient PC Skills in a Microsoft Windows environment.
. Must have strong telephone etiquette, as well as have a positive and
. Excellent oral and written communication skills with demonstrated
ability to articulate relevant information and directions.
. Strong interpersonal skills.
. Demonstrated ability to establish and maintain effective relationships
. Proven ability to maintain composure in stressful situations, solid
background in strategic planning and execution of tangible goal
. Effective Oral communicator along with a professional image
. Consistently ranked in top 10% of office in monthly sales goals
. Pinnacle winner in 2009- esteemed companywide event where the top 10%
of each job skill set is recognized for their outstanding performance
of the year.
. Team Leader position in 2010 (assisted the office Management team meet
and exceed the unit's sales productivity and customer satisfaction
goals, also coached new hires during their first two months of being
released from initial training.)
. Performance Accountability and Results!
. Hope is not a strategy!
. Punctuality, precision and purpose in every effort!
Available upon request