Manager Quality Assurance
Resume:
Work Bio for
R. Michael Doke
Are you ready to take your company to the next level and need strong
management leadership skills? I am an executive level individual with a
wide range of management skills and competencies with multi-site/multi-
plant experience and successful careers at all levels of management:
President, Production Vice-President, Executive Director, Director of
Quality, Customer Service Director, College Instructor, Manufacturing
Manager, Quality Assurance Manager, Quality Engineer, Production Manager,
and Company Owner.
Areas of Expertise:
Quality Management Systems:
. ISO 9001-2008 (RAB Certified Lead Auditor)
. ISO AS9100B-Aerospace (RAB Certified Lead Auditor)
. ISO TS16949-2008 Automotive (RAB Certified Lead Auditor)
. ISO14001- Environmental (Qualified Internal Auditor)
. ISO13485-Medical Devices (SME College Instructor)
. VDA6.3 Certified Process Auditor (per German DIN Automotive
Industry)
Manufacturing Management:
. Automotive
. Aerospace
. Medical Devices
. Diamond Wheel Abrasives
. Converting (slitting systems)
. Roll Forming
. Tool & Die manufacturing
. CNC Machine Tool Manufacturing
. Plastics & Foam
. Firearms Manufacturing
. Lean Enterprise Systems Team Leader Qualified
. Annual Planning and Budgeting
Quality Assurance:
. Dimensional Metrology Systems Management
. Measurement Systems Analysis
. Quality Systems Analysis
. Calibration
. ANSI GD&T Y14.5
. Document & Configuration Control
. Contract Review
. Quality Systems Management (ISO9001-2008, ISO/TS16949,
ISO/AS9100B, ISO13485) Implementation, Registration and Systems
Maintenance
. First Article reports per AS9102 format
. APQP, FMEA, Control Plans, PPAP, Work Instructions, Process
Statistics
. Quality Systems Management Review
Regulatory
. REACH Reporting
. Rohs Reporting
. IMDS Component administration expert
. Conflict Minerals declaration & reports
. DFARs (Restricted Metals) declarations & certification reporting)
. ITAR information administrator
. IMDS materials registration and parts hierarchy development
Process Competencies:
. Metal heat treatment (Vacuum, Salt-bath, Atmosphere)
. Plating
. Machining (Including CNC Lathe, 3,4,5 axis Vertical & Horizontal
Mill, Thread Grinding, OD grinding, Surface grinding,
(Conventional and Blanchard), Horizontal Boring, Jig Grinding, Jig
Boring, Single & Double Disk Lapping. Die sink and Wire EDM
. Super Abrasive Manufacturing of Sintered Metal and Resin Bonded
wheels
. Die Stamping (Progressive, Compound, Blanking and Draw)
. Automotive Paint
. Vacuum Forming of Plastics (Thermoforming)
. Plastic Injection Molding
. RIM Molding of Urethanes
. Foam Fabrication
. Catalytic Converter Manufacturing & Testing
. Machining of Engineered Ceramics and Hard-metals (Hardened Steel,Tungsten Carbide, Aluminas)
. High Volume Manufacturing
. Roll Forming
. Dimensional Metrology
. Hot & Cold Heading
. Thread Rolling
. Laser Calibration of Lathes, Mills, CMMs and other machines
. CNC Machine Production
. Tungsten Carbides
. Laser Welding
. Water Jet Cutting
. Laser Cutting, Drilling
. Welding ( Ion Beam, Mig, Tig, Stick, Inner shield, Spin,
Ultrasonic, Vacuum chamber)
. Forgings
. Foundry (Cast Iron, Steel, Aluminum, Stainless Steel, Investment,
Spin-Casting)
. + More!
I have been involved in Manufacturing for over thirty years. During this
time, I have sought out progressively demanding positions as Toolmaker,
Quality Assurance Manager, Manufacturing Manager, Technical Advisor,
Chairman, Branch Manager, Technical Recruiter, Quality Systems Engineer and
most recently, Director of Quality to widely varied industries. With over
(25) years experience in the Quality Assurance Field, I am particularly
qualified in; Dimensional Metrology, Statistical Process Control, Vendor
Qualification and Certification, Customer and Vendor Relations, Hard-metals
Qualification and Evaluation, (Cemented Carbides) Machine Tool
Qualification/Evaluation,Aerospace manufacturing and Quality Systems
requirements and Quality Systems Management. (ISO9001-2000, TS16949, AS9100
and ISO13485)
Currently I am directing the Quality Systems Management for a mutli-plant,
multi-site plastics fabrication and molding company whose principle
products include Aerospace & Defense molded components and assemblies,
Automotive products, Medical devices and Commercial products. I am
responsible for implementation, training and maintenance of the multiple
ISO Quality Systems that the company is registered to or compliant with.
These include ISO 9001-2008, (Registered) AS9100, (Registered) TS16949
(compliant) and ISO13485. (Compliant) I also am currently assembling the
teams to lead the implementation of L.E.S.(Lean Enterprise System) to which
I and another team member were sent to learn at a "Leadership Course for
Lean Enterprise Implementation" program conducted by S.E.A. (Supplier
Excellence Alliance) a fully sponsored program of the OEM Aircraft
Manufacturers. (40 Hour course)
Previous to that assignment, I was involved with a startup automotive
supplier, manufacturing catalytic converters. I was responsible for
customer quality inputs and outputs, (APQP, PPAP, and Production) Quality
Systems Management (ISO9001-2008, TS16949, and ISO14001) and their training
programs. As a startup company, one of our primary missions was to secure
an OEM contract to show the world that we were a viable supplier. In less
than 18 months, starting in late 1999, we were awarded our first OEM
contract with Honda Motors. (Japan) I was a major participant, authoring
many of the major product control documents: QAV Documentation, Catalyst
Specifications, Testing Methods, Workmanship Standards, Process Quality
Control Sheets, FMEA, Packaging, and Final Acceptance Documentation. I was
sent to Japan for the final sign-off acceptance at their Suzuka Factory and
their Tochigi R&D Center. During the two year life of this program, I was
directly responsible for managing all aspects of the customer's quality
feedback. The results were, 0 defective parts shipped, 100% on time
delivery, and CSI was awarded the Honda Quality Award for 2002, one of only
a few American companies to have been given this honor, and the youngest
(newest) company ever. Honda Motors continues to be one of their major
clients and investors.
WORK HISTORY:
College Instructor, North Orange County Community College (2007 to Present)
SME (Subject Matter Expert) Working with the Curriculum Develop
Coordinator, I rewrote their "Introduction to Quality Systems" program to
be able to present the "basics" for students with no prior exposure to ISO
or Quality Management Systems. The original program was designed as a 56
hour presentation but to maintain funding for their state retraining grant,
reducing it to a one (8) hour session as part of a certificate program for
retraining underemployed professional manufacturing students . I currently
sit on the Instructor's Board as part of the instructor's performance
requirements, providing input for revision to the current programs and
recommending new student courses. I presently teach up to (2) one day
sessions a month either on campus or on weekends, off site.
Foam Molders & Specialties Cerritos, California (2003 to Present)
Director of Quality with overall corporate management of the Quality
Management Systems including ISO 9001-2008 (registered) AS9100 (registered)
TS16949 (compliant) ISO13485 (compliant) and Management Review. Additional
duties include corporate management of the safety review and general safety
compliance and training, direction of Quality System Internal Auditing,
Corrective and Preventive Action, Continuous Improvement activities and
just recently, initiation of Lean Enterprise Systems. (4) Direct and (72)
indirect reporting employees
Catalytic Solutions, Inc. Oxnard, California (1999-2003)
Director of Quality responsible for the Quality Management Systems,
beginning in 1999 with ISO9001-2000 compliance, and finally with
registration to TS16949 (Automotive Standard) and ISO14001 registration
(Environmental Standard) I was responsible for initiating and writing many
of the system procedures as well as their implementation. I participated in
several Program Teams, including catalyst development and contract delivery
to Honda Motors, (Japan and America) General Motors catalyst development
and contract delivery for the Saturn 2.0 liter engine system, and
additional programs that remain on-going to date. Working with a fellow
team member, we developed a material recovery program that resulted in the
saving of over $150,000 savings in solid waste disposal and well over
$300,000 catalyst oxides that would have been thrown away because of
environmental loss (Dust and powders lost in the atmosphere) (7) direct
reporting employees Quality Engineer I was hired as a quality engineer for
the then start-up company as their first full time employee. I had the rare
opportunity to develop a company's culture and quality system at the start
up and as their representative sent to Japan for the official acceptance of
Catalytic Solutions' first OEM contract for Honda Motors in 2000. As a
program team participant, I helped develop many of the control plans and
work instructions still in use to produce OEM catalytic converters at
Catalytic Solutions.
Industrial Tools, Inc. Oxnard, California (1997-1999)
Quality Control Manager and Process Engineer; I was recruited out of semi-
retirement by the owner as a consultant to move the plant from Ojai,
California to their new facility in Oxnard, California. As a former Senior
Manager, I was responsible for many (if not most) of the equipment
acquisitions and developed their work Instructions and processes prior to
my retiring from ITI in 1993 (See ITI 1976-1993) After their move was
completed, my contract was extended for several months to rebuild their
quality team and to further develop ongoing product improvement. At the end
of my extended contract, I was offered a full time position at my former
position as Quality Manager where I reported directly to the President. I
was responsible for final CNC Machine Acceptance and overall quality
management for all (9) products lines. These included high accuracy 3,4,
and 5 axis CNC Diamond wheel slicing machines with volumetric accuracies of
under 100 nanometers, Metal and Resin bonded ultra thin diamond and CBN
wheels, Video, Audio and Memory tape slitter systems (Solid Tungsten
Carbide film slitter boxes and replacement knives) Ultra high accuracy
tooling and Fixtures, Solid Tungsten Carbide Saws and Saw Gangs, Double
disk lapping of Engineered Ceramics and Hard Metals, Production CNC
machining and grinding of Ultra high accuracy ceramics and hard-metals. (6
direct reporting employees)
RPM, Tucson, Arizona (1993-1997)
President and General Partner of a small arms manufacturing company that
specializes in custom single shot hunting and competition pistols. Prior to
joining this small firm, all of their machining operations were
accomplished by using either dedicated single setup machinery or time
consuming setups by large batching to be cost competitive. All components
then had to be hand fit by a very competent gunsmith to complete the
product. No two finished parts (pistols) were interchangeable because of
the poor fitment that resulted from the multiple manual setups. My first
act as the company leader was to acquire a small (20X30") 4 axis CNC
Vertical mill to consolidate machining operations from 92 to just 10 (24
were done in 2 separate 4 axis setups) This resulted in reduction of batch
sizes from hundreds of each part in inventory to small batches of 30 pieces
or less, significantly reducing inventory requirements and boosting turns
from one (or less) per year to 6-8 per year. The finished product also
became the first generation of product where 95% of the finished parts (and
all major) were fully interchangeable. The finished product also generated
positive cash flow for the first time. Due to a family emergency, I sold my
interest in RPM back to my partner and long time friend, and returned to
California. (3) Employees
Industrial Tools, Inc. Ojai, California (1976-1993)
I began working for ITI as a Senior Toolmaker and exited as a Senior
Manager. I voluntarily left the company in response to a need to downsize
and consolidate operations due to a steep decline in business in 1993.
(Recession) During my employment at ITI I had the opportunity to
participate at every level of Management and Operations as a Tool room
Leadman, Production Supervisor, Quality Assurance Manager, Manufacturing
Manager, Customer Service Manager (Worldwide) and Engineering Manager. I
was responsible for up to 15 direct reportees (Managers and Supervisors)
and led the company with consistent sales growth of 40% for the years that
I held total production responsibility. As the Quality Assurance Manager, I
led the way with the introduction of SPC, GD&T ANSI Y14.5, a total rewrite
of the Quality Manual to resemble the then, new ISO standard of 1984, Total
Cost of Quality reporting which was maintained at less than 2.5% of Sales
annually and was responsible for a 3 year program of equipment reinvestment
to modernize the manufacturing and engineering systems of over one million
dollars per year. All equipment was identified, cost benefit justified,
acquired at, or under budget, and installed & implemented on schedule with
a minimum of disruption. All ROIs were realized under schedule.
PROFESSIONAL REFERENCES
David Molsberry *************@*********.***
925-***-**** (cell)
Where known: former colleague: Catalytic Solutions, Director of Engineering
Length of time known: 10 years
Status: Friend, Still maintaining contact
Arthur Ward **************@*****.***
Length of time known: 10 years
Where known: former colleague, Catalytic Solutions, Program Manager
Status: friend, still maintaining contact
Al Morelli *********@***.***
Where known: former customer, CarSound, VP of Manufacturing Catalytic group
Length of time known: 9 years
Status: friend and colleague, collaborating on consulting jobs, constant
contact
Aaron Freeman ********@******.***
803-***-**** (w), 803-***-**** (h)
Where known: former colleague, Industrial Tools, Inc. Quality Assurance
Manager
Length of time known: 20+ years
Status: Long time friend and colleague, maintaining constant contact
EDUCATIONAL EXPERIENCE:
* 4 Year Tool & Die Apprenticeship (1966-1970) Doke Tool & Manufacturing
* El Camino College: (2) years 1967-1970 Business Administration
* Mathematics through College Algebra, Ventura College (1985-1987)
* Human Resources Management, Ventura College (1986)
* Business Management Program, Cal State University at Northridge
(Certificate issued 1988-1990)
* "Statistical Process Control" ASQC (1984)
* "Quality Circles Facilitator Training" Cal State University at
Northridge: (1) semester (1988)
* "Hard-metals Testing & Evaluation" Dr. Henry Patts and Aaron Freeman,
Leco Carbide Inc. Developed over a (3) year period (1986-1989)
* "Interpersonal Skills" American Management Association (4) day in-depth
seminar (1991)
* "Quality, Productivity, and the Competitive Position" Dr. Edward Deming
(3) days (1988)
* "Supervisors Training Course" (12) weeks; Mr. Gene Cramer, Management
Consultant, Claremont College (1989)
* "Problem Solving with Staff Personnel" (10) weeks in-house presentation
by Mr. Bill Frey, Operations VP, Southern California Air Quality
Management Board (1991)
* ISO14001 Environmental Management Internal Auditor (2001)
* QS9000 RAB Certified Internal Auditor Certification of Completion
(2001) (Includes ISO9001:2000)
* TS16949 RAB Certified Internal Auditor Certification of Completion
(2003/2012)
* ISO13485 systems compliance customer audits beginning (2003)
* ISO AS9100 RAB Certified Internal Auditor Certification of Completion
(2006)
* L.E.S. Leadership training (Lean Enterprise) conducted at Supplier
Excellence Alliance headquarters (2007)
* Catia CAD V5 R18 & 19 Level I Cerritos College (2008)
* Currently teaching and consulting Quality Management Systems at North
Orange County Community College & Santiago Canyon College part-time (2007-
present)
I am seeking employment with a company that can utilize my full range of
experience and capabilities. I am comfortable working with all levels of
the organization as demonstrated in the above assignments. I have heavy
Pacific Rim travel experience and hold a valid US Passport.
SALARY NEGOTIABLE, REFERENCES PROVIDED.
I may be contacted at the following address and/ or phone numbers 24/7:
R. Michael Doke
17717 Yucca Street
Hesperia, CA 92345
Cell: 760-***-****
********@*********.***
Thank you for consideration.
Sincerely,
R. Michael Doke
Contact this candidate