Customer Service High School

Location:

Posted:

April 26, 2014

Timothy cade

Columbus, Ohio 43207

OBJECTIVE Seeking full time position that will allow me to use my supervisory and customer service skills.

SKILLS & Customer service skills, supervisory and management skills, computer and trouble shooting

ABILITIES skills, tech support knowledge for FIOS phone internet and television trouble shooting.

Customer retention.

EXPERIENCE TECH SUPPORT SUPERVISOR TELEPERFORMANCE

DECEMBER 2003 TO PRESENT

Started out as a tier two tech support agent, moved to a tier 3 and have been a Supervisor for

the past almost 6 years managing a team of 16 helping with trouble shooting issues,

administrative duties, staffing skill building coaching and mentoring.

OTHER LONG TERM POSITIONS WITH SAME QUALIFICATIONS ARE NO LONGER IN

OPERATIONS BUT HAVE 10 PLUS MORE EXPERIENCE IN CUSTOMER SERVICE,

AND COMPUTER SKILLS

EDUCATION WHETSTONE HIGH SCHOOL GED 1981,

TULSA COMMUNITY COLLEGE COMPUTER SCIENCE, AND PROGRAMING SEVERAL

YEARS ALSO HELPED MENTOR OTHER STUDENTS DURING MY TIME AT THE

SCHOOL

COMMUNICATION During my time at Teleperformance I have been able to stay within the top 10 supervisors and

have stayed at the number 3 spot the majority of the time. I recently was placed in the high

honor of the Blue Diamond Club for the best of the best supervisors. I was honored at a

banquet a few years ago voted for by many of my peers and co-workers. I have been honored

with perfect attendance most years that I have been employed at this company.

LEADERSHIP I am part of the Fun Committee to help with employee morale, Help with community drives to

help with the homeless problems and clothing drives, as well as cancer awareness

REFERENCES JUSTIN OTT

Teleperformance ACM

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