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Property Management, Real Estate, Marketing, Sales & Customer Service

Kensington, MD
April 26, 2014

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Erica L. Gibson


**** ******** *****

Waldorf, MD 20603

OBJECTIVE: To obtain a New Homes Sales Position that allows me to enhance as a X-

Factor Sales Consultant; partner with a builder who strives to increase their brand,

customer satisfaction, and profitability.

QUALIFICAITONS: Aggressive goal oriented, and motivated new home sales consultant

with consistent record of top performance. Productive Sales Consultant that’s driven in

over achieving sales goals, building pipelines, and keeping the buyer sold.

• Compentencies: Presentations, Sales Techniques, Customer Service, Marketing and


Professional Experience:

Apr 2012-Pres Richmond American Homes, Waldorf- MD

(New Homes Sales Consultant)

• Sold single-family homes the most desired area of Charles County,


• Created interested in the un-interested, convinced the just looking

buyer to buy a home today overall alternative by mutually

accomplishing the 13 decisions to home ownership.

• Responsible for influencing the buyer. Pre-qualifies buyers,

coordinates loans/closing dates, assist in the selection & installation of

buyer’s-selected options.

• Generated weekly reports on competitive marketing analysis, sales

tracking and customer traffic within the community.

• Maintained contact with potential buyers for up to eight months

until the time of purchase.

• Overcoming objections, educating buyers on what distinguished our

company from other builders, and keeping the buyer sold.

• Generated $15 Million in New Home Sales

• 100% Customer’s Satisfaction on all customer surveys.

• Established strong relationship with realtor brokers and agents.

Apr 2011-May Waldorf Ford, Waldorf-MD

2011 (Sales Consultant)

• Greets customers and develops an needs assessment for each client.

• Demonstrates the value and feature each automobile offers.

• Completes buyer’s order, verify vehicle payoff, submit credit

application for approval.

Nov 2004-May Idearc Media/Verizon Yellow Pages, Chantilly-VA

2008 (Inside Sales Account Representative)

• Increased new online & yellow page ads by 25 % through

generated leads, cold calling, massive mailing and internet


• Created sales marketing ads for new business owners

• Prepared proven marketing data reports to build and show

value in advertising in print & on-line ads.

• Resolved solutions for current clients to show how to improve

complex challenges, help identify their most ideal customers,

reviewed averages for their industry, and identified their

marketing radius.

• Negotiated, reviewed, and signed contracts.

EDUCATION: Strayer University College, Washington, DC (Business

Administration) Attended 1990-1992. Maintained GPA 3.55.

• Graduated from Southern Management Institution-Property

Management Training College

LICENSE: Maryland Real Estate License- In-active Status

SKILLS: Oracle-JD Edwards Enterprise One, Microsoft Word,

GEAC/MSA System,

Microsoft Excel, Rentroll, Jenark, MRI, and Cyborg.

Accredited College Courses/Training:

• Real Estate Principles & Practices

• Real Estate Finance

• Accounting

• Communications I

• Communication II

• Personnel Management

• Principles of Management

• Microsoft Computer Application

• Between Leasing & Service

• Total Quality Management

• Leadership Selling-Jason Forrest

AWARDS: 2014- Sales Cash Awards, Awarded Top Sales Producer Awards May-

June 2006 and September 2005-December 2005. Awarded Perfect

Sales Shop- ACE Aoba Awards- Washington, DC -Metro Area 1998-


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