Quality Assurance Management

Cheri M. McDowell, M.A. Communication Consultant

Atlanta, GA **********@*******.*** 724-***-****

PROFILE

* ***** ** ********* *******, internal and strategic communication, training, and marketing experience. I am skilled in producing user-friendly content for blogs, websites,

social media, and printed media. I possess effective client relationship management. I am competent in stakeholder analysis and stakeholder engagement planning. I am

deadline-driven, a problem-solver, and I work well with others. I managed an office of 60+ members.

SKILLS AND ACCOMPLISHMENTS

• Basic HTML training

• SEO experience-on-page and off-page optimization

• Developed a productive internal organization, which consisted of defining and communicating team members’ roles, responsibilities, and expectations

• Initiated, developed, and distributed an internal newsletter

• Managed documentation for multiple offices with a documentation management system

• Produced and edited an office handbook for an office that consisted of 3 divisions

• Trained subject matter experts on policies and procedures

• Led presentations and meetings

• Developed content for marketing campaigns

• Proficient in Microsoft Office including Share Point, Project, and Front Page

• Associated Press Style and Government Print Office Style

WORK HISTORY

Marketing Specialist

Department of Labor, Employment and Training Administration (ETA)/ TATC Consulting

Independent contractor- Present

Responsible for the development, production and implementation of marketing communications

• Perform market research

• Develop messages for a variety of audiences

• Present facts and ideas to the board

• Develop marketing campaign (communication plan)

• Create marketing materials

• Implement marketing plans

Communication Consultant Technical Writer

Department of Homeland Security (DHS)/ TrueBridge Resources

Washington, D.C. – December 2012- June 2013

Developed an office handbook to improve internal communication and acted as office manager

• Compiled, distributed, and tracked press coverage

• Business development to ensure business growth through building and maintaining effective key agency relationships

• Develop processes and procedures for operations management

• Participate in strategic thinking and planning to communicate organizational goals

• Develop and publish website content on SharePoint to improve operations

• Write articles for agency newsletters to promote program success

• Provide support throughout the document life-cycle including document creation, writing, editing, production, graphics, document management, web-posting

and maintenance

• Design and create slide decks using Power Point to present ideas and products to clients

• Train Subject Matter Experts on processes and procedures

Communication Consultant Business Analyst

National Aeronautics and Space Administration (NASA)/A.I. Solutions

Lanham, Maryland- November 2011-September 2012

Developed an internal communication system to improve internal communication including employee morale and unity of direction to create cohesiveness throughout the

organization

• Identified key stakeholders to assist in developing an organizational strategic plan

• Researched and analyzed the needs of stakeholders assist with strategic planning

• Participated in strategic thinking and planning to engage stakeholders

• Provided support throughout the document life-cycle including document creation, writing, editing, production, graphics, document management, web-posting

and maintenance

• Performed copywriting for various communication channels

• Designed, developed and published brochures, newsletters, and advertisement communications

• Planned events

• Design and created slide decks using Power Point to present ideas and products to clients

• Offered social networking techniques for promoting organizational events and achievements

Technical Writer

Department of Labor (DOL)/Knight Point Systems

Washington, D.C. - May 2011- November 2011

Developed correspondence, user manuals for a new operating system deployment throughout the OSHA, and standard operating procedures to help technical experts

perform better and communicate effectively with users

• Managed multiple projects simultaneously

• Business development to ensure business growth through building and maintaining effective key agency relationships

• Provided support throughout the document life-cycle including document creation, writing, editing, production, graphics, document management, web-posting

and maintenance according to the Systems Development Life Cycle Management manual (SDLCM)

• Developed processes and procedures for operations management including standard operating procedures (SOPs)

• Developed White Papers to communicate information technology testing results to the director and to make recommendations for software products

Technical Writer

Federal Aviation Administration (FAA)/Wood Consulting Services

Washington, D.C. - December 2010- May 2011

Wrote and edited multiple advisory circulars, notices, and government orders to assists FAA field members in performing well and managed client relationships

• Managed multiple projects simultaneously in a deadline-driven environment

• Created government orders, regulations, handbooks, technical standards, and advisory circulars to support policy development and publishing

• Provided technical review, editing, and documentation quality assurance for documents, products, and technical papers that meet specific customer requirements

and includes application of substantial-matter knowledge for coordination and publication

• Performed research and fact-checking to prepare specific government documents for coordination and publication

• Formatted documents to include writing, illustration, interpretations, and depth of coverage for coordination and publication

Journalist (Staff Writer)

California Times- California, PA 2007-2009

Researched, wrote, and edited front page articles for the town newspaper

• Researched newsworthy information for validity

• Interviewed diverse types of people/designed questions for interviewees

• Wrote news stories for publication

• Edited news stories to prepare for publication

Marketing Associate

Pennsylvania State Employee Credit Union (PSECU)

California, PA 2007-2008

• Learned standard marketing concepts, practices and procedures through hands-on experience

• Promoted Pennsylvania State Employees Credit Union (PSECU) products and services in the e-Center on campus to increase membership

• Educated students, faculty and staff about PSECU services to increase credit union members’ retention rates

• Demonstrated how to use automated delivery systems located in the e-Center to support credit union members

• Assisted in the application process for PSECU membership and services

EDUCATION

Master of Arts, Organizational Communication, Bowie State University, Bowie, MD 2010-2012

Internal Communications, Public Relations, Marketing and Advertising

Bachelor of Arts, English, California University of Pennsylvania, California, PA 2005-2009

Journalism, Technical Writing, Copywriting and editing

CERTIFICATES & AFFILIATIONS

7 Habits of Highly Effective People/ Franklin Covey certificate

President of NAACP college chapter

Certificate of Continuing Education from Rockhurst University Continuing Education Center: How to disarm and defuse conflict and confrontation

Grantseeking for Nonprofit Organizations certificate from the Foundation Center

National Association of Black Journalists member 2008-2013

Attended conference “Twitch 2013: Communication in the Age of Social Media” sponsored by Mopwater PR

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