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Customer Service Sales

Salem, NH
April 26, 2014

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Joyce M. Ohanian

*** ***** ******, *****, *** Hampshire 03079

email -

Home 603-***-****

Cell 603-***-****

Career Summary

Over twenty-five years of professional customer service and sales experience.

Strengths consist of being an outstanding performer, excellent customer

interaction skills, friendly, and desire to make customers happy to earn repeat

business. Sales cold calling companies, checking inventory, and setting

appointments. Excellent written and verbal communication skills. A

self-motivated and dedicated team player that excels in customer service and sales

while focused on achieving business results.

Work Experience

April 2013- Present Latitude

Bradford, MA

Pilates' Instructor

Teach classes in Mat I & Matt II pilates'

Leading groups of clients in safe manner

Self choreographed classes

January 2012 - Present The WorkOut Club

Salem, NH

Pilates' Instructor

Teach classes in Mat I & Mat II pilates'

Lead groups of 25+ clients- cueing safety steps

Teach Pilates' Barre classes with fun music and self-choreographed routines

February 2011 - 2013 All Floorz, Inc. Wilmington, MA

Senior Sales Rep and Customer Service

Inside and Outside sales one on one environment

Answering phones, customer care, managing customer payments,

Learned flooring product prior to selling, measuring, ordering products,

materials, manage product pricing database, schedule installations

Make sure product is correct and delivered on time

Microsoft Office products - Word, Excel, Emailing and Quickbooks

Work directly with vendors, sales cold calling, inventory, setting appointments

January 2008 - Current Independent Personal Trainer Salem, NH

Personal Trainer

One on one or group training and weight management

Seeking Pilates Certification

Core work, endurance, speed training and weight training

Ran in five marathons

January 2000 - December Delta Air Lines, Inc. East Boston, MA


Senior Customer Sales Representative - Ticket Counter and Gate Agent

Direct customer contact assisting customers with travel logistics, ticketing

sales, rate fares, schedules with a through put of 300 plus customers per day

Problem resolution, focused on customer satisfaction, effective communication

skills with all passengers

Some of my duties include manage customers flight itineraries, boarding manager,

sales transactions, interface and work with different lines of employees and train

new entry level employees.

Advise customers of security regulations, manage customers while organizing full

flight plans in minimal time, provide information in a timely manner by offering

the customer to make an important decisions for travel, price domestic and

international flight plans

Expert on Delta's network computer systems and working knowledge of Windows 2000

and Office 2000.

October 1983 - December Delta Air Lines, Inc. East Boston, MA


Sales Agent - Reservations

Met and exceeded individual sales targets year after year. Managed customer sales

in a fast paced environment and focused on resolving customer's issues.

Specialized in customer service and skymiles department. Earned an Award in Sales


Received numerous letters from customers and management in recognition of my

customer service skills.


North Shore Community College, Beverly, MA

Burdett Business School, Boston, MA

Delta air lines, customer service training, East Boston, MA

Delta air lines, international ticketing, East Boston, MA

Real Estate Course


Marathon Runner, Skiing, Aerobics, Indoor Soccer, Pilates Instructor, CPR


Water Skiing, Golfing, Traveling, Charity Fund Raising

PTA, Event Coordinator

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