Joyce M. Ohanian
*** ***** ******, *****, *** Hampshire 03079
email - firstname.lastname@example.org
Over twenty-five years of professional customer service and sales experience.
Strengths consist of being an outstanding performer, excellent customer
interaction skills, friendly, and desire to make customers happy to earn repeat
business. Sales cold calling companies, checking inventory, and setting
appointments. Excellent written and verbal communication skills. A
self-motivated and dedicated team player that excels in customer service and sales
while focused on achieving business results.
April 2013- Present Latitude
Teach classes in Mat I & Matt II pilates'
Leading groups of clients in safe manner
Self choreographed classes
January 2012 - Present The WorkOut Club
Teach classes in Mat I & Mat II pilates'
Lead groups of 25+ clients- cueing safety steps
Teach Pilates' Barre classes with fun music and self-choreographed routines
February 2011 - 2013 All Floorz, Inc. Wilmington, MA
Senior Sales Rep and Customer Service
Inside and Outside sales one on one environment
Answering phones, customer care, managing customer payments,
Learned flooring product prior to selling, measuring, ordering products,
materials, manage product pricing database, schedule installations
Make sure product is correct and delivered on time
Microsoft Office products - Word, Excel, Emailing and Quickbooks
Work directly with vendors, sales cold calling, inventory, setting appointments
January 2008 - Current Independent Personal Trainer Salem, NH
One on one or group training and weight management
Seeking Pilates Certification
Core work, endurance, speed training and weight training
Ran in five marathons
January 2000 - December Delta Air Lines, Inc. East Boston, MA
Senior Customer Sales Representative - Ticket Counter and Gate Agent
Direct customer contact assisting customers with travel logistics, ticketing
sales, rate fares, schedules with a through put of 300 plus customers per day
Problem resolution, focused on customer satisfaction, effective communication
skills with all passengers
Some of my duties include manage customers flight itineraries, boarding manager,
sales transactions, interface and work with different lines of employees and train
new entry level employees.
Advise customers of security regulations, manage customers while organizing full
flight plans in minimal time, provide information in a timely manner by offering
the customer to make an important decisions for travel, price domestic and
international flight plans
Expert on Delta's network computer systems and working knowledge of Windows 2000
and Office 2000.
October 1983 - December Delta Air Lines, Inc. East Boston, MA
Sales Agent - Reservations
Met and exceeded individual sales targets year after year. Managed customer sales
in a fast paced environment and focused on resolving customer's issues.
Specialized in customer service and skymiles department. Earned an Award in Sales
Received numerous letters from customers and management in recognition of my
customer service skills.
North Shore Community College, Beverly, MA
Burdett Business School, Boston, MA
Delta air lines, customer service training, East Boston, MA
Delta air lines, international ticketing, East Boston, MA
Real Estate Course
Marathon Runner, Skiing, Aerobics, Indoor Soccer, Pilates Instructor, CPR
Water Skiing, Golfing, Traveling, Charity Fund Raising
PTA, Event Coordinator