Customer Service Manager

Beverly Sweet

** ******** *****: Soham: Ely: Cambridgeshire: CB7 5FW

Tel: 013**-****** E-mail: ***.*****@***********.***

Professional Summary

I possess excellent organisational and communication skills which I apply with tact and diplomacy. I can

manage high-level workloads within strict deadlines. I am experienced, hardworking and able to maintain

confidentiality in sensitive matters, whilst displaying excellent judgement and initiative when required.

I have well developed interpersonal skills, am discreet and sensitive in dealing with people and in my

communication abilities, which include accurate written letters, reports, meeting materials, presentations,

agendas and minutes.

I have expertise in scheduling meetings either face to face or via telekits, diary management and co-

ordination of day-to-day work demands.

I believe I am a very flexible and adaptable person who can identify issues or problems and solve them

with initiative. I have a very strong belief in excellent customer service for both clients and colleagues.

Key Achievements

• Devising a successful new system for the efficient running of the local department

• Regional ‘Expert’ on the ‘Labour Market System’ computer programme

• Recovery of over £800,000 for the government as a Specialist in Recoveries in Social fund

• Repeatedly selected for high priority initiatives and recognised and rewarded for top

performance (top 1% in the country)

• NVQ level 3 in Adult Training

• City and Guilds in Library and Information Studies- Distinction

Recent Career

Churches Conservation Trust

29 July 2013 – 20 September 2013 Admin officer (Temporary)

• All admin work for 9 out-stationed officers

• Control and management of all diaries

• Event booking and control including invoicing and advice

• Organising, booking and minute taking at meetings

• Advising on all aspects of public and private use of redundant/conserved churches

• Document writing, letter and email composition

• Dealing with volunteers, friends groups and incumbents for 228 church buildings

• Dealing with post and ordering/distribution of office supplies

• Liaison with all other members of the trust

Ely Cathedral

18 June 2013 – 23 June 2013 – Volunteers Co-ordinator (Temporary)

• Preparing, co-ordinating and organising the rotas for 198 volunteers for a flower festival

• Writing job descriptions and training volunteers in all aspects of work including health and

safety

• Attending management meetings and ensuring accurate and continuous three way

communication

• This job involved 60 hours of my own volunteer time prior to the festival taking place

February 2012 – June 2013

On-going voluntary work with Ely Cathedral and Girl Guiding UK

Department of Work and Pensions

September 1993 to February 2012

November 2010 – February 2012 – Assistant Advisor

• Dealing with all matters relating to unemployment with Jobseekers and those on benefits

• Troubleshooting computer related issues

• Letter writing, report writing and procedural guide writing

• Sitting on and taking minutes at various committees and ‘Think Tank’ groups

• Devising new systems for the efficient running of the department

• Analysing data for national level work to tight deadlines.

• Problem solving for Management issues regarding procedural work

• Any other tasks given to me whether public facing or background work

• Repeatedly selected for high priority initiatives and recognised and rewarded for top

performance

March 2007 – November 2010 – Diary Administration Support

• To manage diaries of 17 advisors, including arranging travel, meetings and booking courses

• Mentoring and training staff

• Ensuring that local and national targets were met

• Deputising for the manager

• Lead for the national reworking of the interview systems used

• Training managers and staff from different regions in the use of the new systems

• Regional ‘expert’ on the Labour Market System – computer programme

October 2004 – March 2007 – Financial Advisor

• Assessing benefit applications for all benefits

• Evidence gathering

• Benefit advice to customers and employers

April 2001 – October 2004 – Social Fund Processor

• To deal with all aspects of additional support for the long term unemployed and sick

• Specialist in Funeral Payments

• Specialist in Recoveries – during this time I recovered over £800,000 for the Government

Previous Working Experience

• Cambridge Mental Welfare Association – Shop Manager

• Gamut Music Distributors - Sales representative

• Dillons the Bookstore – Senior Bookseller

• Cambridge Central Library – Library and Information Assistant

Other Information

• Full, clean driving licence

• General computer skills

• I have many years’ experience in arranging and running large-scale events for local and

charitable organisations

Hobbies and Interests

• I am actively involved in youth work, running a Brownie Unit and more recently a Rainbow

unit, for over 30 years

• I am a committed Christian, actively connected with Ely Cathedral, being a member of the

congregation and a regular worshipper

• I also am a Cathedral volunteer, being a Sub Deacon and an active member of the stewarding

team, Ely Cathedral Octagon Singers, the catering team and the Coffee Rota team

• I enjoy singing - in 2 choirs and some solo work

• I also make cards and enjoy reading

Referees available on request

Contact this candidate