Customer Service Manager

HITNEY IXON

W C.N

Permanent Address: **** Meridian ST Apt F7, Huntsville, Alabama 35811 Cell: 205-***-****

***********@*****.***

I am a dedicated worker with a variety of skills in customer relations and computer software.Ambitious Customer Service Manager experienced with managing complex projects and drivingproductivity improvement.

Education

High School Diploma: 2010

Fairfield Preparatory High School - Birmingham, AL

[3.6] GPA

• Student government representative

• Coursework in Operations Management Advanced Diploma

Bachelor of Science: Secondary Education (biology), Current

Alabama A&M University - Normal, AL

Teacher Education (Biology)

[3.2] GPA

• Student government representative

• Honor Roll 2010-2011

• Honor Roll 2013-2014

Skills

Exceptional interpersonal communication

•

Skilled trainer

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Excellent time management skills

•

Effective problem solver

•

Computer- Fast typing

•

Critical Thinker

•

Leader

•

Effective workflow management

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Adherence to high customer service standards • Exceptional telephone etiquette

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Microsoft Outlook, Word and Excel • MS Office expert

•

Work History

• Cashier, 05/2011 to 08/2011.

Winn-Dixie – Customer Service Check-out representative

• Customer Service Representative, 02/2012 to 09/2012.

Sears Holding Company – Refund transactions and customer service information

representative

• Customer Service Supervisor, 09/2012 to Current

Big Lots – Front-end Manager

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