Sales Customer Service

Amanda Frederick

Address: *** *** ** ** *** A. Barberton Ohio 44203

Telephone: 234-***-****

Email: ***********@*****.***

Skills

o Customer service -

I have worked with customers in the consumer and business

environments, dealing with scheduling appointments, handling payments,

and dealing with customer satisfaction ranging from good to bad

situations. I am able to deal with customers calmly and professionally

at all times no matter what came up either in person or on the phone.

o Sales -

I did well in sales that involved adding extra sales or

additions to any purchase. I receive many customer compliments and

received top scores in customer satisfaction surveys. Even if I had a

short amount of time or a customer in a hurry I am able to communicate

the value of our sales and added purchases to anyone even if it seemed

impossible

o Leadership -

I have a strong initiative to take the lead in situations and

step in when needed to get things done. I try to learn as much as

possible about the place I work in so I can help wherever is needed or

to lend a hand if someone is overwhelmed. I strive to help my

associates and have trained many workers whether they are new or need

help in an area I am familiar with. In the office environment I have

spent a lot of time where I had to manage work activities scheduling

appointments for techs, taking in orders for work or purchases,

managing payments, and making hot or cold calls to set up meetings for

business opportunities. A lot of time I had to manage all this myself

and take the lead in getting a staff organized. I also have been

acknowledged well by my peers for my leadership and creativity in

finding ways to get things done.

Professional Experience

Pizza Hut

Norton Ohio

January 13, 2012 - Present

Assistant General Manager - Duties include: Scheduling employees, handling

customer concerns and complaints, cash handling: all types, managing crew

members, reaching labor and sales goals, recruiting, hiring, and training

team members, maintaining all standards in fast paced settings, creating

weekly sales forecast

Fortress Computers

Wadsworth Ohio

June 2009 - January 2011

Front Office Receptionist - Duties include: Scheduling appointments,

communicating with client about all related matters, making sure payment

was made, handling all complaints, filing paper work, some data entry,

multi-tasking, arranging company schedules

Cube IT

Akron Ohio

March 2009 - May 2010

General Office support - Duties include: setting all appointments for

customers, calling customers to confirm appointments, organizing schedules

for appointments and workers, greeting all customers, light office

cleaning, organizing and maintaining work space

References available upon request

Contact this candidate